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Heritage Toyota Harrisburg

Harrisburg, PA

4.9
4,283 Reviews
Offering Pennsylvania drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Toyota Harrisburg is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6060 Allentown Boulevard

Harrisburg, PA

17112

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Showing 4,283 reviews

August 29, 2020

We really enjoyed working with Kristyn on the purchase of our new Toyota Tacoma. Heritage has a few communication tech issues to work out but everyone was efficient and friendly and worked hard to get us th More

by dasdrummer1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Stillman, Kristyn Nunemacher
August 29, 2020

Ryan was super helpful, friendly, and willing to listen to what I wanted in a vehicle!! Ryan showed us not only used but some new cars that ended up being a better deal!!! Ryan made jokes and helped make t More

by Victorya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Mansfield - Finance Manager, Ryan Thomas
August 29, 2020

Keith was great to work with. He made the buying process very easy and was able to get my vehicle serviced right away. I would buy a vehicle from Keith again. More

by lally4p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Warlow
August 29, 2020

Tony was great at finding a car within my budget. Was very good at communicating and making sure I got what I needed in a car. I would Really recommend him since I had no issues! Thank you again for the More

by Regina.Monaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Kurdilla
August 29, 2020

Great price. Herb and Bryan really took care of me. A truley great car buying experience. Will be back for a future purchase in the near future. Very impressed overall. More

by Rescuerob21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan DeGuzman, Herb Drawbaugh, James Miner
August 29, 2020

I really liked that the dealership was clean and all the employees were wearing their masks!! I set an appointment and was greeted professionally and with a smile. Thank you Jon Brown for your patience a More

by dswaters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Brown
August 28, 2020

Dealer was professional and strived to earn my business. Herb represented the dealership well and overcame obstacles to win my business and makes sure that I was 100% satisfied. More

by Bill H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Herb Drawbaugh
August 28, 2020

Just had our 2011 Highlander in for service. Jody Irish was extremely helpful and considerate. Fantastic customer service. Definitely recommend her at Heritage Toyota. John R. More

by jar7374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jody Irish
August 27, 2020

We purchased a 2017 Toyota RAV4. This looks like a brand new car! Our salesman, Jon Brown was not only extremely knowledgeable about our car but took the time and patience to explain every single feature. H More

by Makincurls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Brown
August 26, 2020

Pinkney did an excellent job helping me transition from a leased to financed vehicle. He was a wonderful sales associate and a great human being. A true asset to the dealership. More

by Dave
Recommend Dealer
No
Employees Worked With
Pinkney King, Jr.
Sep 10, 2020 -

Heritage Toyota Harrisburg responded

Hi Dave. Thank you for your feedback! We’re happy you found our staff to be so supportive during your experience at Heritage Toyota Harrisburg. We will be sure to share your kind words with our Sales Associate, Pinkney. We strive for 100% satisfaction and would like the opportunity to further discuss your experience to learn how we can improve. Our General Manager, Phil Stillman, has attempted to contact you, but has been unsuccessful in reaching you. At your earliest convenience, please contact Phil directly at pstillman@mileone.com or 410.363.8300 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your feedback and valued business. We look forward to working with you in the future!

Sep 10, 2020 -

Dave responded

This is one of the reasons the dealership received the rating I gave it - Communication. The message above says you tried to contact me but I have not received any emails or voicemails and there are no missed calls from Heritage on my phone. The only contact I did receive was a thank you from the sales associate who told me management was not happy with my rating and they asked me to change it! I stand by my ratings and my comments. I spent almost two months trying to get in touch with someone about my lease ending. I would speak to one person and get transferred to another and leave a voice mail without ever getting a call back. The only communication I did receive was from another sales associate who kept trying to sell me a new car. When I finally got scheduled to meet with that person to do my purchase - he didn't show up! Which is how I got to work with Pinkney. If I didn't love the car so much, I would have just turned it in and bought elsewhere. I do hope that the next time I am in, you can earn back my trust and admiration.

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