Heritage Subaru Catonsville

Great experience with Steve Steve Sherman made the car buying process painless! We left happy, will be back in the future for future purchases. Steve is a straight shooter. Steve Sherman made the car buying process painless! We left happy, will be back in the future for future purchases. Steve is a straight shooter. More

Great Experience! Excellent service coordination by the folks noted below. Communication throughout the service was excellent, vehicle was cleaned in addition, washed a Excellent service coordination by the folks noted below. Communication throughout the service was excellent, vehicle was cleaned in addition, washed and dried. The facility is clean and well staffed. Lejuan has assisted me on multiple services and she is the best. More

Thanks for great service I have been going to this dealership for almost two years. The service department always cares and will go above and beyond for customer service. I have been going to this dealership for almost two years. The service department always cares and will go above and beyond for customer service. More

25,000 Mile Service Lejuan was kind, polite, and professional throughout my appointment. Lejuan goes out of her way to make the experience positive and I appreciate her Lejuan was kind, polite, and professional throughout my appointment. Lejuan goes out of her way to make the experience positive and I appreciate her for that. Everyone I encountered greeted me with a smile and made me feel welcome and appreciated. More

Happy with Service Heritage Subaru off MD-40 is a clean place with courteous, friendly staff. Sometimes you walk into a place like this and only the sales people seem ea Heritage Subaru off MD-40 is a clean place with courteous, friendly staff. Sometimes you walk into a place like this and only the sales people seem eager to help. Here, everyone I encountered was ready to assist or just say hi. Lajuan Robinson was the main person I worked with. She explained the service and she was cheerful and helpful. I will return again to this location for future service needs. More

Tire service for a 2018 Subaru 2.5i Forester Lejuan Robinson, the service department advisor/team leader successfully remedied my tire problem in a highly professional and expedient manner. Durin Lejuan Robinson, the service department advisor/team leader successfully remedied my tire problem in a highly professional and expedient manner. During the entire process of fixing my vehice's tire, Ms. Robinson kept me in informed of what it would take to fix the tire, cost, and the time needed to get me back on the road....... which was deeply appreciated. She also had my car washed at the completion of service...... Lejuan sets the high bar for Heritage Subaru Catonsville customer service that others can only try to emulate......Period. I would be remiss if I didn't also highly compliment Victor Hong, Finance, Jennifer Cahill, Service Advisor, and Michelle, Cashier, for their help, service, and professional treatment during my stay in your service department. All others listed below answered questions I had not related to the operation of my newly purchased vehicle .....not related to my tire issue. More

Best Dealership Ever The dealership and staff made our experience memorable and painless. Between the service and deals made it impossible to walk out without buying an ou The dealership and staff made our experience memorable and painless. Between the service and deals made it impossible to walk out without buying an outback. More

Happy Forester owner Our salesman, Matt Nemetz, was knowledgeable, helpful and pleasant to work with. When I changed my mind on the color I wanted, he patiently search fo Our salesman, Matt Nemetz, was knowledgeable, helpful and pleasant to work with. When I changed my mind on the color I wanted, he patiently search for another Subaru Forester with the features I wanted. The overall buying process went smoothly. More

Fun Car Buying Experience! We test drove an Outback with Steve Sherman and were immediately impressed with his knowledge of the car and his friendly personality. He made the pr We test drove an Outback with Steve Sherman and were immediately impressed with his knowledge of the car and his friendly personality. He made the process of buying very fast and easy. It was truly the best car buying experience my husband and I have ever had. He answered all of our questions and didn't push us to get any upgrades or packages we didn't want, which I appreciated. Victor helped us with the financing, and he was great too. A+ all around! More

Amazing. We set off to look at a Subaru Outback and from the beginning Mr. Steve Sherman was professional and friendly. He treated us as if he had knowen us fo We set off to look at a Subaru Outback and from the beginning Mr. Steve Sherman was professional and friendly. He treated us as if he had knowen us for a long time he was amazing to deal with very personal and not pushy. Steve was very knowledgeable about all Subaru products we asked question and got answers. This experience was the best car buying experience I have ever had. There needs to be more people like Steve in sales he is what professional customer service is all about. Great job. The financing process was great as well Victor was very friendly and super fast to get us in our new vechical. I will definitely do business with this dealership again I was very pleased with everything. More