Heritage Subaru Catonsville

Excellent Service and real knowledge. Did not expect the service I got from Steve when I walked into Heritage with my mom. A real honest opinion from someone who has been in the industry f Did not expect the service I got from Steve when I walked into Heritage with my mom. A real honest opinion from someone who has been in the industry for 30+ years and quite refreshing from what you get from other salesman. Beyond the service he is a wealth of information for the industry as a whole. Would definitely recommend to friends and family in the car market. More

Great Experience and Service I have dealt with Steve Sherman at Heritage Suburu Catonsville for many years and continued to be impressed and pleased with the experience. Everyone I have dealt with Steve Sherman at Heritage Suburu Catonsville for many years and continued to be impressed and pleased with the experience. Everyone is friendly and Steve has a professional customer is right attitude. He has sold me several cars and never steered me wrong. I can highly recomend him and do so to my friends. He makes buying a car pleasant without any high pressure sales pitch. Robert S.Brown More

In praise of May Farris! Our situation was somewhat complicated: we started with a repair on an older Subaru Forester that turned into a new car search. When we expressed inte Our situation was somewhat complicated: we started with a repair on an older Subaru Forester that turned into a new car search. When we expressed interest in a new Crosstrek, Jennifer Cahill of the Service Department referred us to May Farris in Sales. From the moment we got in touch with her, May was professional, helpful, and efficient. We'd heard that she was one of the best in the business, and now we know why! My wife was under extreme time pressure on account of a very busy work week. After we decided on the car and negotiated the deal for the trade-in and the new Crosstrek, we asked May if there was any way she could help expedite the purchase and pickup of the new car. She promised to do the best she could, and she delivered. The whole process went as quickly as possible. Then, after the papers were signed, she took the time to orient us to some of the car's trickier features. There was one glitch in the sale: a tire problem on the first day we brought the car home. And here, too, May went to bat for us. The problem was solved, and my wife is very happy with her new car. Thank you, May! We appreciated all your help. We won't hesitate to recommend you to our friends in the area who might be interested in a Subaru. More

Purchase at Heritage Subaru Catonsville The best hassle free car purchase my wife and I have experienced. Matthew Nemetz is very knowledgeable about the car and has answered all our ques The best hassle free car purchase my wife and I have experienced. Matthew Nemetz is very knowledgeable about the car and has answered all our questions during the two Dealership visits and more through emails. My wife and I appreciate Matt's patience. We will definitely recommend Matt to friends and relatives. Thank you Matt, Byron More

Jennifer goes above and beyond! We brought in a five-year-old Forester with nearly 100,000 miles on it that was consuming oil. We'd read about Subaru's program to extend the warranty We brought in a five-year-old Forester with nearly 100,000 miles on it that was consuming oil. We'd read about Subaru's program to extend the warranty on some Foresters to deal with this known problem; ours was part of that program. Jennifer walked us through the repairs that would be required. We were worried that Subaru might not honor the extended warranty in light of the heavy mileage on our car. Jennifer made sure to double-check with the powers that be and reassured us that our Forester would be covered by the program. In the end, we decided to trade in the Forester for a new Crosstrek, with some expert sales help from May Farris. And there, too, Jennifer was extremely helpful with a tire issue that cropped up the day we drove the new car home. Jennifer kept us in the loop at all times; she was friendly and efficient; and we felt we had an advocate in her when it came to dealing with the warranty issue. Thank you, Jennifer! We appreciated all your help. More

Smooth & Easy I met the Salesman, Steve Sherman, for the first time, but it was like we had known each other for years. Steve knew the car very well and showed me m I met the Salesman, Steve Sherman, for the first time, but it was like we had known each other for years. Steve knew the car very well and showed me many features I was not aware of. He took me on a test drive that went on various types of roads so I could see how the car handled. When I made the decision to buy, the paper work that Victor presented to me, although voluminous, went smoothly. More

Subaru Forester - Excellent experience Steve made the experience enjoyable with no pressure at all. Knowledgeable on all aspects of the vehicle Victor was efficient, completed the paperwo Steve made the experience enjoyable with no pressure at all. Knowledgeable on all aspects of the vehicle Victor was efficient, completed the paperwork minimal time. More

Good experience Worked with Steve Sherman. Very good, no high pressure. Very informative about the cars. He is good at what he does, I would certainly recommend him. Worked with Steve Sherman. Very good, no high pressure. Very informative about the cars. He is good at what he does, I would certainly recommend him. Make an appointment with him, he is a busy man! Pretty popular in that joint! It is always a game buying a car, but I would say this time it was an easier process. Steve was patient with me, met with me a few times, always with no pressure before I took the plunge. Manager Dan Rosenfeld was good. I had left him a message on his voicemail about a concern. He was quick to return my call the same day and felt he took my concerns seriously. More

Great Customer Service Had a great experience today. My car battery was dying out on me in the middle of winter and this was replaced at no charge with great customer servic Had a great experience today. My car battery was dying out on me in the middle of winter and this was replaced at no charge with great customer service. LuJuan was excellent. Thanks LuJuan More

Outstanding service Lejuan's attention to detail, consistent communication to keep me updated on the work and her cheery positive attitude have made my last two service Lejuan's attention to detail, consistent communication to keep me updated on the work and her cheery positive attitude have made my last two service appointments very positive experiences. She's a knowledgeable and efficient professional! More