Heritage Subaru Catonsville

Left with more than a car After totaling my car on Christmas, I was less than enthusiastic to go car shopping. When I came across this dealership, and the salesman who helped m After totaling my car on Christmas, I was less than enthusiastic to go car shopping. When I came across this dealership, and the salesman who helped me, everything else was made easy. Steve Sherman worked with me to understand not only my wants and needs in a new car, but also my limitations and budget. Once he found the perfect car for me, he went over and above to explain all the new features in my car, and how everything worked. It felt like buying a car from a friend, and I can’t thank him enough. I am incredibly pleased in my experience and the staff who went over and above. I know exactly where I’ll be going the next time I need a vehicle! More

Surprisingly great! When I first walked in I thought I would be underwhelmed, but my salesman was great! I just moved here from Illinois and he did a great job walking m When I first walked in I thought I would be underwhelmed, but my salesman was great! I just moved here from Illinois and he did a great job walking me through the transition with a car. Needless to say, I walked out with a new crosstrek! It is awesome! More

Great Service! Brought in my Outback for routine service plus a check of (what I thought was) a faulty fog light. The work didn't take any longer than quoted and LeJ Brought in my Outback for routine service plus a check of (what I thought was) a faulty fog light. The work didn't take any longer than quoted and LeJuan made sure that car was getting exactly what it needed as I missed a service previously. I was also given additional written information on "Steering Responsive Fog Lights" which answered all my questions about what I thought was wrong. More

First time going to Heritage Subaru I recently moved to Baltimore area and knew I would need to find a new subaru dealership in my area. I was of course hesitant since I was so used to m I recently moved to Baltimore area and knew I would need to find a new subaru dealership in my area. I was of course hesitant since I was so used to my previous dealership and knowing everyone really well there. From pulling my car into to leaving, I had nothing but great customer services and was greeted with a smile by everyone. I have to give praise to the really kind service advisor I worked with. Today I was helped by Lejuan Robinson. She was so helpful and sweet during the whole process. I came in just thinking I was going to get an oil change but she let me know several lights were burnt out and I was due for a tire rotation. Her approach was never pushy and she just offered me all the options to best fit my needs and budget. I felt so respected and cared for during my visit today. I will make sure to ask to work with Lejuan in the future because of this great experience! 10 out of 10 would recommend to a friend! Huge thank you to the team at Heritage Subaru that helped me today. More

Prompt service, good selection Steve Sherman and Victor made our buying experience easy. Heritage has a good selection of Subaru Outbacks. Steve came highly recommended and he lived Steve Sherman and Victor made our buying experience easy. Heritage has a good selection of Subaru Outbacks. Steve came highly recommended and he lived up to his reputation. More

Great, No Pressure Service Heritage, and especially Steve Sherman, were great to work with. They were not pushy and really worked with us to get a good deal on the car I wanted. Heritage, and especially Steve Sherman, were great to work with. They were not pushy and really worked with us to get a good deal on the car I wanted. I was excited to take advantage of the 0% financing to drive home a 2018 Subaru Outback! More

Excellent Customer Service I recently purchased a car from Heritage Subaru. I was very pleased with the customer service. Steve Sherman listened to what I said and made sure t I recently purchased a car from Heritage Subaru. I was very pleased with the customer service. Steve Sherman listened to what I said and made sure that I found exactly what I needed for my family. He was very patient and answered all of my questions. Steve even entertained my children while I filled out the paperwork. Steve followed up with me a few days after the purchase to answer any additional questions. His customer service is top-notch. He made buying a car a fun and exciting experience! More

Steve Sherman & Heritage Subaru of Catonsville are the best! I have bought quite a few vehicles over the last 40+ years, but never have I been treated as respectfully and professionally as I was with Steve Sherm I have bought quite a few vehicles over the last 40+ years, but never have I been treated as respectfully and professionally as I was with Steve Sherman and the team at Heritage Subaru of Catonsville. He goes out of his way to make everyone feel valued in the process, answering any and all questions that aided in my decision-making process, and works very well with his other team members, including Victor who dealt with the finance paperwork. Steve, Victor, and Heritage Subaru truly enjoy what the do, and made the entire experience enjoyable. I wouldn't hesitate to recommend this dealership in general, and Steve Sherman in particular! More

Pleasant and Professional Experience! Steve Sherman was friendly, patient, professional and very helpful throughout the car purchase experience. He was thorough in explaining all the feat Steve Sherman was friendly, patient, professional and very helpful throughout the car purchase experience. He was thorough in explaining all the features of the Outback we were buying and he and Kevin Engle were extremely helpful in explaining the leasing process to us. Steve worked hard and kept us informed as he tried to find the exact vehicle we wanted. When he couldn't get our first color choice, he quickly found our second choice. It's very clear he loves his job. We are happy with the many amenities the dealership offers such as the free car washes, loaner cars, etc. Everyone we talked with seemed sincere in their efforts to assist us. I would certainly recommend this dealership, and Steve Sherman to others. More

Professional, the service was fast Outstanding professional service. These folks care about customers big time. The way they treat customers like family is truly impressive. I am not Outstanding professional service. These folks care about customers big time. The way they treat customers like family is truly impressive. I am not a big fan of dealers but I do not hesitate to go here. The sales, the support teams, service all make me feel welcome. More