Heritage Chrysler Dodge Jeep Ram Parkville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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We were very impressed with the deal we received on the Dodge Charger we purchased from Heritage on April 26th. Our salesman, Shawn Jeffries, was great to work with...he moved things along quickly and smoo Dodge Charger we purchased from Heritage on April 26th. Our salesman, Shawn Jeffries, was great to work with...he moved things along quickly and smoothly with no hassles. Would definitely recommend this dealership to friends and family! More
Experience was very good. Found Ron Max to be very friendly and personable. He took the time and went the extra mile to make sure we were satisfied. Only complaint I can scrape up would be parking. friendly and personable. He took the time and went the extra mile to make sure we were satisfied. Only complaint I can scrape up would be parking. Would recommend to family and friends and will visit again when I need another vehicle if still living in the area. More
He spent a lot of time with me and made a great effort to understand my needs and situation. I enjoy dealing with people that put themselves into the customers shoes and helps them in everyday possible I c understand my needs and situation. I enjoy dealing with people that put themselves into the customers shoes and helps them in everyday possible I can genuinely say I'm glad nick was my sales person More
I thought there was a friendly professional atmosphere. The car was ready for demo when I arrived. Its features were explained and demonstraded very well. I would reccommend this dealership to my friends. The car was ready for demo when I arrived. Its features were explained and demonstraded very well. I would reccommend this dealership to my friends. More
I was sent to Heritage Chrysler Dodge Jeep Ram Parkville by AAA with a target price and Shawn Jeffries help me choose the best jeep in my price range and Mel made my purchase affordable! by AAA with a target price and Shawn Jeffries help me choose the best jeep in my price range and Mel made my purchase affordable! More
Nancy worked very hard to get me the van no one else was willing to help me get! She even did everything for me through the internet since I have 2 small children and a job and coming into the dealership se willing to help me get! She even did everything for me through the internet since I have 2 small children and a job and coming into the dealership several times to work everything out! All I had to do was go to the dealership for an hour sign papers and drive away in my new van! Great experience! I would recomend this dealership, especially this sales lady, to any and everyone!!! More
Purchased our new VW Jetta from Jeff. He was awesome to work with, not pushy & had us in & out in no time! Our experience with Heritage was great & would def come back again! work with, not pushy & had us in & out in no time! Our experience with Heritage was great & would def come back again! More
At the end of my experience, it took every bit of restraint not to cause a scene. I've told several of my friends and co-workers that I wish I would have just walked away and not accepted delivery of restraint not to cause a scene. I've told several of my friends and co-workers that I wish I would have just walked away and not accepted delivery of the Jeep. I had no issues regarding negotiation of the vehicle sale. Nick was fairly straight forward although he clearly pushed his agenda to have me purchase a car. Funny statement on his behalf "it's not my responsibility to make sure you purchase a vehicle that you can afford." Probably not in the best interest of the customer and reflects poorly upon the dealership as a whole. Still, I think Nick can be a decent sales rep with some work. Upon determining that I would purchase the vehicle (3 pm) I was told that a driver had been sent to retrieve the vehicle from another dealer. That was not the case; the driver did not depart until an hour after my decision to purchase the jeep. I was told that the vehicle would arrive at 5 pm. At 5:15 I checked with the receptionist who went to Brad and requested an update. He proceeded to role his eyes and begrudgingly make the phone call to the driver. He then said it would be another 20 minutes and shrugged his shoulders. It actually turned out to be hour. This left me with the impression that the sales team was only concerned about the sale and nothing beyond that. Approximately 10 minutes after working to find out when the vehicle would arrive, Brad walked by singing "never gonna get it, never gonna get it... never gonna get it, never gonna get it" while looking at me and smiling. I am left to ask how this can be seen as acceptable conduct and what the intent of the dealership is - is this how Heritage Chrysler Dodge Jeep would like to be represented? In addition to the issues above, I opted not to have the vehicle cleaned immediately and instead worked it out with Nick to do so at a later time. I wonder if I will get the run around. More
My Salesperson Nancy Fawzy was very patient while i picked out my car. She helped my through the process and prvoided usefull information without the hyperbole. My only complaint was the thier was a so picked out my car. She helped my through the process and prvoided usefull information without the hyperbole. My only complaint was the thier was a some delay transfering the car from thier other dealership and getting it prepared to drive off the lot. My overall experience was great. More