Heritage Chrysler Dodge Jeep Ram Parkville

Best of the Best! Extremely professional and excellent customer service. Jeremy Cooney and Bob Mazurek are the best! They went above and beyond to find me the car that Extremely professional and excellent customer service. Jeremy Cooney and Bob Mazurek are the best! They went above and beyond to find me the car that wanted, the 2017 Jeep Renegade. Both are highly recommended Car Sales Experts. More

Easy Going and Comfortable Buying Experience Good communications online before even going to the dealership. They have a good selection of vehicles. If you know what you want they will have the Good communications online before even going to the dealership. They have a good selection of vehicles. If you know what you want they will have there waiting for you when you arrive. Shawn and Steve are very professional and personable and we highly recommend them and Heritage when your in the market for a vehicle. More

Outstanding experience!!! Wow my car buying experience was simply amazing!! Mr. Fred's hard work and dedication was beyond extraordinary. He cares so much about his customers. Wow my car buying experience was simply amazing!! Mr. Fred's hard work and dedication was beyond extraordinary. He cares so much about his customers. If anyone is interested in buying a car please choose Mr. Fred because he will go the extra mile to put a smile on your face. I truly have a testimony to tell! For a year I drove around in a vehicle that I absolutely disliked until one day I decided to give this dealership another try. To be quite honest, I was very nervous & doubtful about the trade-in process. Well to my amazement everything was successful and I walked out the dealership a very happy customer. Mr Fred put me in a brand new 2017 Jeep Compass & I love it so much!! Thanks for everything!! More

Best Around Bought 3 vehicles from here. Worked with me Everytime. I will not buy from anyone else. Truly personable, very pleasant and not pushy. Please see Fred Bought 3 vehicles from here. Worked with me Everytime. I will not buy from anyone else. Truly personable, very pleasant and not pushy. Please see Fred Leavitt and Brad Scammel when you purchase, Sarah Herr is awesome too. These guys are the best and get you what you need. Way more than 5stars! More

Absolutely wonderful and helpful. I came looking for a car to take home and left with one that was perfect. Not only did the salesman, Serdar, go and get my vehicle from Bel Air and br I came looking for a car to take home and left with one that was perfect. Not only did the salesman, Serdar, go and get my vehicle from Bel Air and bring it to Parkville, he was also so helpful and straight forward during the whole process. I was super happy with everything. Sarah was also very helpful with explaining all of my options available thoroughly. More

Very helpful It was the second time I have bought a car from mike of Hertage. I must say that he was helpful two years ago and went the extra mile for me today. I It was the second time I have bought a car from mike of Hertage. I must say that he was helpful two years ago and went the extra mile for me today. I can count on this dealership. More

Broken armrest nightmare I'm beyond words at this point. I've been broken & brought to tears!! Complete frustration!!!! The service department had my Pacifica for 30 business I'm beyond words at this point. I've been broken & brought to tears!! Complete frustration!!!! The service department had my Pacifica for 30 business hours! Over 3 & 1/2 days!!! My vehicle had 2 issues when I bought it. Drivers seat was scratched & rattling armrest! My van was dropped off on Tuesday at 11am for BOTH repairs. I called on Friday since I hadn't heard from the service department not once, about my car. I was told by Tommy "it will be done today". Not ONCE did he mention a part needed to be ordered, not ONCE did he mention only 1 of the 2 issues were going to be fixed after having my car for nearly 4 days!! I believe he didn't even realize a part needed to be ordered because at that point on Friday morning, I don't think he had even looked at the armrest. I then spoke to the GM at approximately 9:30am on Friday who he said he also spoke to Tommy & that my car would be done later in the day. At some point on Friday they knew a part needed to be ordered but neglected to let the customer know. If there was a problem with getting a part then SOMEONE should have called the customer!! Be proactive instead of reactive!! So it wasn't until my husband went to pick it up that we were told we would have to bring it back again. This will be the THIRD time my 4 month old van with just over 5,000 miles will be to the service department in less than a month, FOR THE SAME REASON!! The service department lacks CUSTOMER SERVICE & the GM before calling me & telling me it was going to be done should have personally walked to service & made sure of it! After all this is a mile one company, go the EXTRA MILE for your customer, it creates loyalty! More

Top notch Serdar has helped get me into three cars to date, and every time it has been a very easy process. He is very helpful and knowledgeable about the produ Serdar has helped get me into three cars to date, and every time it has been a very easy process. He is very helpful and knowledgeable about the products and services offered. More

Sales & service Bought a 2017 Dodge Ram in mid march, had a decent experience so much that at the end of march I went back & bought a Pacifica! I wanted light interio Bought a 2017 Dodge Ram in mid march, had a decent experience so much that at the end of march I went back & bought a Pacifica! I wanted light interior even though I had 4 children, so the dealership searched & searched for what I was looking for. My car was brought down from Frederick, md later in the day. I went to the dealership & test drove it. I was in love with it. I noticed 2 things wrong with it, there was a scratch in the leather on the drivers seat & the back drivers side armrest was rattling. I brought it to the attention of the saleman, Brian and Mitch the sales manager. They both said they would take care of it. I was clear that I didn't want the scratch repaired but I wanted it REPLACED! Well life got busy & of course the dealer wasn't in any rush to repair the armrest or replace my seat cover, so I finally called to the dealer in June because of the rattling of the armrest. I couldn't take the noise anymore. The car went in for service for almost 3 days & the armrest WASNT fixed & the scratch was REPAIRED! Can you imagine spray painting a seat to a car that was 3 months old. A car that the damage was identified the night it was bought!! I was livid! I called & spoke to the GM Brad who assured me he was going to take care of it. The seat cover finally came in & the car was scheduled for service. The car was dropped off at 11am on Tuesday morning & it's Friday at 8am & the service department isn't sure when the car will be completed! I was told by Brad that I would receive a dealer loaner since this was the second time I brought the car in for the same issue. I have a rental which doesn't hold a family of 6 (as I did in June) I'm paying $20 in insurance on each day ($60 in June & now $80 in July) and the service department doesn't know when the car will be done since the technician wasn't in when I called this morning! (I spoke to Tommy & was told they are backed up! Excuse me, but I've been waiting since March to have my car fixed. & this is the second time that u have had it). I'm not sure where the break down in communication is!! I feel that Im just getting the run around! It doesn't need to be this hard!! I will say of all the interaction I've had with the dealership, Brian Perry has tried to help anyway he can, and I understand his hands are tied! More

Awesome salesman! Brian Perry took the time to help me get the right price for the truck I wanted. Very nice guy n attentive to what I wanted in a vehicle. I definitely Brian Perry took the time to help me get the right price for the truck I wanted. Very nice guy n attentive to what I wanted in a vehicle. I definitely recommend anyone who is looking for a new vehicle to have Brian help you out. More