Heritage Chrysler Dodge Jeep RAM Harrisburg

Wayne did a great job! Wayne Watkins greeted us as we walked on the lot. Wayne wasn't pushy at all, showed us what we wanted to see, and answered all of our questions. W Wayne Watkins greeted us as we walked on the lot. Wayne wasn't pushy at all, showed us what we wanted to see, and answered all of our questions. When we told Wayne we needed to do research he thanked us for coming in and followed up with an email. The follow up was what made us want to come back and deal with Wayne. We enjoyed the experience. Thanks Wayne. P.S. My wife is riding in her friends Jeep in Cincinnati today. Her friend has the all weather mats. I need those mats.....we asked but it got lost in negotiations.....:) More

RJ was thorough, welcoming & downright AWESOME!!! 5 stars!!! I am now a Freedom dealership customer for life! RJ (Richard Miller) is THE man! My initial inquiry was thru their website. Their internet sales p I am now a Freedom dealership customer for life! RJ (Richard Miller) is THE man! My initial inquiry was thru their website. Their internet sales person Sarron Anderson responded promptly to me via email. He was also very knowledgeable and professional when I called him. I had initially setup an appt for Monday. But I was so anxious, my fiancé and I decided to come Saturday afternoon instead to check out the Jeep Renegade. After a few minutes of browsing, RJ (Richard Miller) came out and greeted us. He made us feel very welcomed. I told him I wanted the White Jeep Renegade Latitude parked in the front of their lot. He was beyond accommodating. This guy is sharp! He didn't waste any time or play games. I was clear about what I wanted and he was clear about helping me make that happen ASAP! That's what I like. Once I accepted his offer for my trade-in vehicle we struck a deal. He was up front about the numbers and answered all my questions. (And I had a lot of them, lol). RJ was knowledgeable about the Renegade. He helped me pair my phone via Bluetooth. And to top it off, he even had my license plate holder from my old car (trade-in) put onto my new vehicle! I didn't even ask him to do that. That's how thorough he was. RJ is on the ball. My fiancé was so impressed with the way Freedom did business with me that he plans to come here for his next vehicle once he's ready. Everything went so smooth. I can't say enough positive things about this dealership. The finance person, he was on the ball as well. Great experience from beginning to end. This place is A1 in customer service. Every single employee we encountered was so personable. It's definitely all that it's been hyped up to be. My fiancé's parents purchased their Toyota Corolla here and have raved about this place ever since. They're going to receive a $100 referral bonus. Wow! One of my good friends also bought her Toyota here and has nothing but positive things to say about Freedom. They treat you like family and seem to genuinely care before, during and after the sale. By the way, I am over the moon in LOVE with my Jeep Renegade!! Best purchase EVER! Thank you so much RJ (Richard Miller) and all the other Freedom employees who took part in making my purchase an easy-breezy experience. More

Amazing customer service!!! I went in for a brand new toyota, however I wasn't qualified for a brand new car because of my credit. I'm a 22 year old student with no credit but my I went in for a brand new toyota, however I wasn't qualified for a brand new car because of my credit. I'm a 22 year old student with no credit but my sales rep (Amy) was amazing with helping me find a car anyway. I walked out with a 2009 KIA. It's very clean and I love it. She referred to it as a "boyfriend" car. Eventually I will get my "wedding" car that'll "marry" to. She was just absolutely awesome. Such a beautiful soul. Her professionalism was a 10, as far as knowing what she was talking about and her personality made me feel really comfortable and relaxed. Because I was very nervous. She was very patient and answered and my million questions that I had. I also loved their strategy at freedom Toyota Harrisburg, because unlike other car delearships that I've been to, they actually make sure they run your credit first and get you approved before they let you see the cars that you are approved for instead of letting you test drive a car that you'll obviously fall in love with just to find out you can't get that car because you're not qualified (in my situation). Point is, I will recommend anyone there. They have a lovely staff and just a lovely environment in general. When you go in, ask for Amy Troutman. She's awesome!!! More

Ask for RJ! I went to this dealership one evening to look into the Jeep Renegade. They were super busy and Richard had been wrapping up with some other clients, b I went to this dealership one evening to look into the Jeep Renegade. They were super busy and Richard had been wrapping up with some other clients, but welcomed me and told be he'd be finished shortly. When I sat down with him I told him what I was looking for and he took me to the exact vehicle on the lot and handed me the keys. While I test drove the vehicle he answered all of my questions patiently and pointed out some cool features about the vehicle. His passion and knowledge of each of the vehicles was evident. From start to finish Richard followed up and provided me with information I didn't even realized I needed to know as a first-time car buyer. He was open and upfront and addressed all of my concerns in a timely manner via email and phone. He had worked so hard to help me that I couldn't imagine anyone more deserving of adding another sale to their portfolio. Even after my purchase I came back to get some accessories, as I walked in the door they knew who I was coming to see! Richard came out and helped me selflessly! He's a stand up guy! I recommend him 100% I would buy another car from him tomorrow, if I didn't just get a new one! Thank you sooooo much Richard! More

Great experience We had a great experience at Freedom and Richard Miller was the nicest person to deal with. The rest of the staff were great also. I would recommend We had a great experience at Freedom and Richard Miller was the nicest person to deal with. The rest of the staff were great also. I would recommend this dealer to anyone. More

Overall Experience Richard made my experience buying my 2015 Renegade as easy as reading the manual. It was easy to conduct business with him and he made me feel at eas Richard made my experience buying my 2015 Renegade as easy as reading the manual. It was easy to conduct business with him and he made me feel at ease the moment I arrived. More

2015 Jeep Compass My fiance and I came in unsure of what we wanted but knew we were looking for an SUV. Amy did an amazing job at helping us find an SUV that met our st My fiance and I came in unsure of what we wanted but knew we were looking for an SUV. Amy did an amazing job at helping us find an SUV that met our style needs/wants and one that would work with our budget. We are very pleased with our experience and our new car! More

Great shopping experience We had a very pleasant, pressure-free time shopping at Freedom Jeep. We appreciated that we had an opportunity to browse through the lot before we re We had a very pleasant, pressure-free time shopping at Freedom Jeep. We appreciated that we had an opportunity to browse through the lot before we received assistance so we could get an idea of what was available. Richard Miller was extremely helpful in providing us with information on the model we preferred and has provided follow-up details on the various plans and services available through Freedom Jeep. More

Great Car Buying Experience Richard Miller was a great salesperson to work with at Freedom Jeep. He and his manager Joel Brady make a good team. Richard was extremely patient a Richard Miller was a great salesperson to work with at Freedom Jeep. He and his manager Joel Brady make a good team. Richard was extremely patient and took the time to answer all of my questions. He has an extensive knowledge of the features each Jeep model has to offer, and he was eager to point out the differences between them. It took three trips to the showroom before I made my decision, and Richard greeted me at the door each time. When it came time to make the final decision, Joel was there to help with the negotiations and close the deal. Richard (aka RJ) has my recommendation at the “go to” guy at Freedom Jeep. More

Rude salesmen and terrible service department. I brought my Cadillac in for service and inspection. I was told a few hundred in brake work was needed so I gave the go ahead. Once I was told the c I brought my Cadillac in for service and inspection. I was told a few hundred in brake work was needed so I gave the go ahead. Once I was told the car was ready I had to wait over an hour to get it. While waiting, I looked at the new Ram 1500 trucks since I knew I'd be buying one in the next few months. I had to hunt a salesman down and once I did he didn't seem very interested in answering my questions. He was actually down right rude and seemed to want to be anywhere else but selling cars. Two days after I brought my Cadillac home the brakes failed on interstate 81. I almost got into an accident. I had the car towed to another garage to have them take a look at it. Long story short, these people totally screwed up my brakes. It cost me another few hundred dollars to have the brakes redone elsewhere. I was not about to take it back to this place and take my life into my own hands. I haven't gone back since and bought my new Ram 1500 from another more friendly dealership. Consider yourself warned. More