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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,131 Reviews

1,131 Reviews of Herb Gordon Subaru - Service Center

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January 27, 2020

Replaced center pipe and both mufflers on 2009 Subaru Forester. Service department provided accurate and professional assistance in getting this repair done in a timely fashion. Thanks! More

by captmpsmith
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Herb Gordon Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service! Safe travels!

January 25, 2020

Harry is just swell!! I always get treated like I'm the only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! More

by Sue18
Recommend Dealer
Yes
Employees Worked With
Michael Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Withrow, Bob Thompson, Claudia Herrera
Jan 27, 2020 -

Herb Gordon Subaru responded

Sue, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions, we will be more than happy to assist you! Safe travels!

January 25, 2020

I’ve came to this dealership multiple times and it never fails me! Claudia Herrera helped me through the process and she was great! I will definitely be coming back. More

by @White.rexy
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jan 27, 2020 -

Herb Gordon Subaru responded

@white, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope to be of service to you again in the future. Best wishes, Herb Gordon Subaru

January 24, 2020

I smelled something burning under the hood of my car today, and when I got out to check it, apparently the compressor locked up. It was one of the most random things but the underlying cause could’ve be More

by kdays22
Recommend Dealer
Yes
Employees Worked With
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shop
Jan 27, 2020 -

Herb Gordon Subaru responded

Thank you for your high star rating. We're happy to see that your experience with us was excellent! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

January 23, 2020

I got a price for 30K service that allowed for my DIY items I explained to Vitaliy Khlebnikov when I dropped off my 2016 Forester that I do some of the service items (filters, washer fluid, wiper blades) myself More

by weiler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Herb Gordon Subaru responded

Weiler, we are so happy to read such a great review about Herb Gordon Subaru! We hope to be of service to you again in the future. Best wishes, Herb Gordon Subaru

January 23, 2020

As us usual, Herb Gordon Subaru did a wonderful service job on our Outback. It was finished as promised within two hours and glowing clean! More

by MAC
Recommend Dealer
Yes
Employees Worked With
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Herb Gordon Subaru responded

Mac, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Safe travels!

January 23, 2020

Fantastic Customer service I went to this Subaru location to get a diagnostic on my car to ensure that all was well. Upon entering, I was immediately greeted by Claudia Herrera. More

by norlynpeguero27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jan 24, 2020 -

Herb Gordon Subaru responded

Norlynpeguero27, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 22, 2020

It was great pleasure working with Rodney to have my regular car services. He is super personable and helpful in explaining the procedures and fees incurred. 5-star service! More

by Mia
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Herb Gordon Subaru responded

Mia, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

January 20, 2020

Dependable service and down-to-earth staff. The customer service is amazing and I feel very valued as a customer. I don’t go to any other dealership for servicing of my Subaru! More

by juliedunkmill
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Herb Gordon Subaru responded

Julie, thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

January 19, 2020

For 15 years, this dealership has been our trusted source for all servicing on our Forester. After working with Michael just one time, we now ask for him by name. Even on short/no notice, he makes sure we ge More

by Kirsten A.
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Herb Gordon Subaru responded

Hi Kirsten, thank you so much for your wonderful comments about Michael! We're glad we could be of service to you over the years. We appreciate your continued business and look forward to your next visit!

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