Herb Gordon Subaru - Service Center
Silver Spring, MD
1,131 Reviews of Herb Gordon Subaru - Service Center
Replaced center pipe and both mufflers on 2009 Subaru Forester. Service department provided accurate and professional assistance in getting this repair done in a timely fashion. Thanks! Forester. Service department provided accurate and professional assistance in getting this repair done in a timely fashion. Thanks! More
Harry is just swell!! I always get treated like I'm the only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! More
I’ve came to this dealership multiple times and it never fails me! Claudia Herrera helped me through the process and she was great! I will definitely be coming back. fails me! Claudia Herrera helped me through the process and she was great! I will definitely be coming back. More
I smelled something burning under the hood of my car today, and when I got out to check it, apparently the compressor locked up. It was one of the most random things but the underlying cause could’ve be today, and when I got out to check it, apparently the compressor locked up. It was one of the most random things but the underlying cause could’ve been a rock, later discovered by the dealership. Even tho I still had to shove out some money, I am very happy with my service from Vitaliy and the shop and service manager . Thanks for taking care of me as usual. Hopefully the next time I come, it’ll be regular preventative maintenance 😄 More
I got a price for 30K service that allowed for my DIY items I explained to Vitaliy Khlebnikov when I dropped off my 2016 Forester that I do some of the service items (filters, washer fluid, wiper blades) myself I explained to Vitaliy Khlebnikov when I dropped off my 2016 Forester that I do some of the service items (filters, washer fluid, wiper blades) myself and he worked with me on a very reasonable price for fulfilling my 30,000 mile warranty service. I also got my air bag control recall done while I was at the dealership. Overall, a very good visit for service. More
As us usual, Herb Gordon Subaru did a wonderful service job on our Outback. It was finished as promised within two hours and glowing clean! job on our Outback. It was finished as promised within two hours and glowing clean! More
Fantastic Customer service I went to this Subaru location to get a diagnostic on my car to ensure that all was well. Upon entering, I was immediately greeted by Claudia Herrera. I went to this Subaru location to get a diagnostic on my car to ensure that all was well. Upon entering, I was immediately greeted by Claudia Herrera. She got my car in and out within a reasonable amount of time with the express service that they have at the location. I was pleased with the attention that she gave me as it was a Saturday and she had other clients to service as well. While waiting, I also observed her interactions with other clients and her knowledge for the car industry is incredible. She is a true asset to this company. I bought my Subaru because of the great service I received when first inquiring about one but now that I have one the experience of services have been great! It truly is all the way around great service and this location is a great example of that. I will continue coming back! Thanks Claudia! More
It was great pleasure working with Rodney to have my regular car services. He is super personable and helpful in explaining the procedures and fees incurred. 5-star service! regular car services. He is super personable and helpful in explaining the procedures and fees incurred. 5-star service! More
Dependable service and down-to-earth staff. The customer service is amazing and I feel very valued as a customer. I don’t go to any other dealership for servicing of my Subaru! service is amazing and I feel very valued as a customer. I don’t go to any other dealership for servicing of my Subaru! More
For 15 years, this dealership has been our trusted source for all servicing on our Forester. After working with Michael just one time, we now ask for him by name. Even on short/no notice, he makes sure we ge for all servicing on our Forester. After working with Michael just one time, we now ask for him by name. Even on short/no notice, he makes sure we get the service we need quickly and efficiently, and makes the time to answer all my questions. He genuinely cares about meeting our needs. Michael makes the experience downright enjoyable! More