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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,131 Reviews

1,131 Reviews of Herb Gordon Subaru - Service Center

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February 03, 2020

Amazing as always. Michael Goodman is a pleasure to work with and is always smiling which is contagious. Dominick Morrone takes such great car of my Forester. More

by Jenn H
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominick Morrone
Feb 14, 2020 -

Herb Gordon Subaru responded

Jenn, thank you for sharing your positive experience! We're looking forward to your next visit with us! Take care.

January 31, 2020

Great Service My service experiences at Herb Gordon Subaru have always been exemplary. Claudia, my service advisor, keeps things simple nd clear and always tries t More

by akaplan210
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Feb 03, 2020 -

Herb Gordon Subaru responded

Thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope to be of service to you again! Take care!

January 29, 2020

Best Subaru Dealership Ever My family have owned about 6 Subaru and have worked with multiple dealers. This is by far some of the best service I have ever encountered, from the More

by Alex Dehgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Herb Gordon Subaru responded

Alex, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 28, 2020

Would highly recommend and will always bring my car back to Rodney! Excellent customer service with fast response time! Thank you Subaru! You guys will see me soon! More

by 3flipdavid
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2020 -

Herb Gordon Subaru responded

Hi 3flipdavid, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 28, 2020

Today was my first visit to the service department with my new Forester. We had made an appointment and when we arrived, Greg Edward and Vitaliy Khlebnikov were very professional and performed a winter ser More

by Thompson01
Recommend Dealer
Yes
Employees Worked With
Nick Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Herb Gordon Subaru responded

Hello there, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! We hope you continue to choose us for all your automotive needs! We hope you have a great day.

January 28, 2020

I love this dealership. I have close to 100,000 miles on my 2015 outback and I couldn’t be happier with the work and support I have gotten from Herb Gordon’s service department over nearly 5 years. It’s bee More

by Jmhart202
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie
Jan 30, 2020 -

Herb Gordon Subaru responded

Hello there, we're happy to hear you had such a wonderful experience with our Michael, Vitaliy, and Laurie! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

January 28, 2020

Claudia was amazing! She was very attentive to my concerns about my vehicle and was able to diagnose what was wrong and got my car fixed super fast. She was great! 10/10 do recommend. More

by SamRobledo
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jan 29, 2020 -

Herb Gordon Subaru responded

Samrobledo, thank you for your kind review; we are happy to pass along your comments to Claudia at Herb Gordon Subaru! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 27, 2020

Maintenance Visit Claudia has been phenomenal during all of my visits. We had a little bit of a hiccup when I came in for an oil change and tire installation because ti More

by scorrea2094
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jan 28, 2020 -

Herb Gordon Subaru responded

Thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 27, 2020

The service department was very accommodating, they arranged a loaner car so I would not have to wait for the service. They were very thorough in explaining what would be done during the service. And e More

by rmkhenningsen
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Jan 28, 2020 -

Herb Gordon Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Herb Gordon Subaru!

January 27, 2020

Scheduled 30,000 mile service on my 2017 Legacy. Herb Gordon Subaru sold me my 2017 Legacy. My first new car in several years is now 3 1/2 years old. The relationship has been a total pleasure. My More

by Hockey guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Herb Gordon Subaru responded

Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please don't hesitate to reach out if there's anything we can do for you. We hope you have a wonderful day.

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