Herb Gordon Subaru

The dealership’s agent provided me comprehensive concierge-level customer service and kept me informed on the status of work from start to finish. I also appreciated receiving my car back washed and concierge-level customer service and kept me informed on the status of work from start to finish. I also appreciated receiving my car back washed and looking brand new. I was particularly concerned about CDC and MD compliant service delivery in the era of Covid-19 but found the dealership delivering a comprehensive and responsible Covid-19 protocol. While everyone wore a mask, both employees and customers, they all passed within 4 feet of the outside chairs provided for customers choosing to wait outside. A moveable bank style traffic control barrier is needed to prevent indirect contact within 6 feet recommended by CDC. More

I had a totally positive experience from checking in to finishing up. Vitality Khlebnikov was extremely helpful and pleasant. He went beyond what I came in for, showing me how to deal with the problem I wa finishing up. Vitality Khlebnikov was extremely helpful and pleasant. He went beyond what I came in for, showing me how to deal with the problem I was having with my door lock PLUS explaining many features that the dealership I bought the car from didn’t show me. It’s going to be so awesome to be able to unlock my door with no problems in the future! More

Always appreciate the prompt and honest service I get here, particularly from Vitaliy. They do an excellent job, and I always feel they are trustworthy. here, particularly from Vitaliy. They do an excellent job, and I always feel they are trustworthy. More

Rob Jackson and the entire Herb Gordon service team was fantastic! Mom’s Forrester hadn’t been serviced in over a year. They went above and beyond to ensure everything was taken care of and completed perfe fantastic! Mom’s Forrester hadn’t been serviced in over a year. They went above and beyond to ensure everything was taken care of and completed perfectly! We are grateful for their thoroughness and helpfulness. We highly recommend this Subaru dealer and their outstanding service team. Thank you. More

Came in to the dealer as the airbag light was on and Ac was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in t was not blowing enough cool air. Robert Jackson Was at the gate as soon as I pulled in was very firmly Very attentive Took my info,ask me to go in to the waiting Room. Michael goodmen help me understand the issues that the car had and how they were going to be fixed. Informed me that it will take about A-day in order to get it fix. provided me with a rental car for A-day. Michael Goodman and Claudia Herrera are very friendly and attentive each time we come for service. More

The service was great. The dealership made it very convenient to bring my vehicle in for service by providing me a loaner car. The service rep keep me up to date on service status and gave provided me convenient to bring my vehicle in for service by providing me a loaner car. The service rep keep me up to date on service status and gave provided me with all service discounts. More

Great service both times I've been there. Not every dealer washes your car inside and out at each visit, too. I'll definitely continue using them. dealer washes your car inside and out at each visit, too. I'll definitely continue using them. More

Even though my vehicle was not purchased at Herb Gordon, Michael made me feel as if I had and made sure that my issue was taken care of properly. Michael made me feel as if I had and made sure that my issue was taken care of properly. More

Top notch service today; Laurie on reception is a gem and set it up easily, Michael G then made the service all run smoothly as planned. Excellent service; nice job! set it up easily, Michael G then made the service all run smoothly as planned. Excellent service; nice job! More

It is always a pleasure taking my vehicle for an routine oil change. I get the best service and get to see friendly faces. Best! oil change. I get the best service and get to see friendly faces. Best! More