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Herb Gordon Subaru
Silver Spring, MD
1,535 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,535 reviews
September 22, 2020
Claudia did an amazing job and got my engine approved by my warranty company surprisingly! Was done quickly and properly! Would highly recommended Claudia Herrera! my warranty company surprisingly! Was done quickly and properly! Would highly recommended Claudia Herrera! More
by fisher98andrew
Employees Worked With
Claudia Herrera
September 18, 2020
Great service. They go above and beyond. Rob took great care of us. We got the car back and it’s running great. We trust them. We’ve bought several cars here too care of us. We got the car back and it’s running great. We trust them. We’ve bought several cars here too More
by jonreinhard
Employees Worked With
Robert Jackson
September 15, 2020
I’m so glad to part of millions customer of Subaru Diler Just I called and the response was supper great I have no words to thanks the grate team spicily Vitaliy Khlebnikov. Just I called and the response was supper great I have no words to thanks the grate team spicily Vitaliy Khlebnikov. More
by Roberto M Portillo
Employees Worked With
Other Employees :
Vitaliy Khlebnikov
September 13, 2020
Polite, professional and proficient in car repair knowledge. The BEST person at the Subaru Service department, Ms. Claudia, an absolute charm to work with, you go girl!!!! knowledge. The BEST person at the Subaru Service department, Ms. Claudia, an absolute charm to work with, you go girl!!!! More
by yyesflow12
September 13, 2020
Please see my review, submitted 13 Sept 2020, for Vitaliy Khlebnikov and Harry Price. I commend management for the "excellent" customer service and professionalism that was extended to me. Khlebnikov and Harry Price. I commend management for the "excellent" customer service and professionalism that was extended to me. More
by Ysabel
September 11, 2020
It is very rare to have an individual who is knowledgeable and personal at the same time. Mike is that. I did not think I would ever be looking forward to come back to a dealer for service, knowledgeable and personal at the same time. Mike is that. I did not think I would ever be looking forward to come back to a dealer for service, but because of the Herb team, I cannot wait. Would highly recommend to anyone in the state of Maryland. More
by nsaft86
September 11, 2020
As usual, Herb Gordon service took great care of me and my car. Had my 24 month check and answered my questions in great detail. Took less time than estimated and no surprise fees. Also COVID prepared with my car. Had my 24 month check and answered my questions in great detail. Took less time than estimated and no surprise fees. Also COVID prepared with outside seating, hand sanitizers and of course masks. Two years in and I still highly recommend them! More
by lynnsmoot
Employees Worked With
Claudia Herrera, Robert Jackson
September 05, 2020
Rodney took great care of me as always. He was kind, respectful, and the work was done quickly! Go see him! I will definitely be back soon. respectful, and the work was done quickly! Go see him! I will definitely be back soon. More
by Msarecky3@gmail.com
Employees Worked With
September 04, 2020
I had a huge problem and Junior was the one who helped me. He had a very approachable attitude and made me feel welcomed when I was there! His aura was very positive and I’m happy he assisted me! Awesome me. He had a very approachable attitude and made me feel welcomed when I was there! His aura was very positive and I’m happy he assisted me! Awesome person. More
by Sebastian
Employees Worked With
Junior Mohepath
September 03, 2020
Rodney provided my with this most incredible service. I will be back to Herb Gordon just to see him. We had a flat right off the highway on a long road trip. We had a dog and a baby in the car. We called H will be back to Herb Gordon just to see him. We had a flat right off the highway on a long road trip. We had a dog and a baby in the car. We called Herb Gordon on Rodney was able to quickly accommodate us. He understood we were in a rush and squeezed us in. We were greeted with dog biscuits from Sue, a dog water bowl, and he put us in a quiet room for a new baby. The service took less than an hour. And we felt safe and at home the entire time -and that was largely due to Rodney. This isn’t the closest Subaru dealership to my house, but I won’t forget the incredible service and experience at Herb Gordon and will be back! THANKS RODNEY AND SUE (for the doggy biscuits) More
by Kaye.lynchsparks
