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Herb Chambers Toyota of Boston

Boston, MA

4.3
1,144 Reviews

32 Brighton Ave

Boston, MA

02134

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1,144 Reviews of Herb Chambers Toyota of Boston

February 06, 2025

I brought my vehicle in for service and all my issue was not taken care of More

by jjmathurin78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
Feb 07, 2025 -

Herb Chambers Toyota of Boston responded

I'm disappointed to see this feedback and would like to make sure any outstanding concerns get resolved to your satisfaction. At your earliest convenience, would you please contact me directly? Thank you, Howie Reske - General Manager - hreske@herbchambers.com

February 01, 2025

Drove in for an inspection sticker. Sean wrote up my service order as soon as I walked up to the desk. My car was done within 20 minutes. Made my day. More

by dpromano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
Feb 03, 2025 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Sean and the team at Herb Chambers Toyota of Boston made your inspection process quick and easy! Thanks for sharing your experience with us.

January 29, 2025

Joseph Gaudino transacted quickly and efficiently. He represented your dealership very well. I plan to return for a business in the future. More

by Ahparrot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Gaudino
Jan 30, 2025 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Joseph provided a quick and efficient experience at Herb Chambers Toyota of Boston. Thank you for your kind words, and we look forward to welcoming you back in the future!

January 25, 2025

over charge labor 1352$ for fix the small wire and did a very bad job. More

by binkuang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Camara, Sean Cho, Tereza Guzman
January 24, 2025

Carlos and Sam went above and beyond to help me. Very friendly, knowledgeable and very attentive to my situation to help me get into something nice and affordable. More

by Santana1706
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Preston , Christos Pesirides, Carlos Rivas
Jan 24, 2025 -

Herb Chambers Toyota of Boston responded

Hi Santana, we're fantastic to hear that Carlos and Sam provided such attentive service at Herb Chambers Toyota of Boston! We're delighted they could assist you in finding something both nice and affordable. Thank you for sharing your experience with us!

January 19, 2025

Excellent service. We were drive in customers-no appointment. They identified the cause of and replaced a flat tire in less than 3 hours. The video showing the damag More

by P1nes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
Jan 20, 2025 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that our team at Herb Chambers Toyota of Boston provided excellent service and quickly resolved your tire issue. It's great to know the video added value to your experience! Safe travels!

January 18, 2025

Very happy with the service I received Scheduling the appointment was quick communication was clear More

by Monicahealy8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
Jan 20, 2025 -

Herb Chambers Toyota of Boston responded

Hi Monica, we're delighted to hear that scheduling and communication were seamless at Herb Chambers Toyota of Boston. Thank you for sharing your positive experience with us! Safe travels!

January 15, 2025

I was given the wrong price over the phone when they were repairing my car. They adjusted the invoice but still a horrible business practice to not honor the price I was told. When the service people call yo More

by RENOLUCAS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Cho
Jan 16, 2025 -

Herb Chambers Toyota of Boston responded

I'm sorry to hear about the pricing issue you encountered. We strive for transparency and it's concerning that we fell short in this instance. Your feedback is valuable, and we're committed to improving our communication practices moving forward. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

January 14, 2025

My experience with this dealership was very poor. The salesman was not knowledgeable and not helpful. Both he and the business associate were not helpful in getting the car registered. Emails were More

by williamcostello
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Joshua Peled
Jan 15, 2025 -

Herb Chambers Toyota of Boston responded

I'm sorry to hear about your experience with our dealership. We strive for knowledgeable and helpful service, so it's disappointing to learn we fell short here. Please reach out directly if you'd like us to assist further or address any unresolved issues. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

January 10, 2025

Most overpriced Toyota service I've experienced in 40 years of owning Toyota's. Charged 219.99 for a 26.00 gas cap! Brake jobs 200 dollars over competitors. I will never return to this dealer. Think twic More

by Nrudman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yann Osse
Jan 13, 2025 -

Herb Chambers Toyota of Boston responded

Thank you for the review. I'm disappointed to hear that your experiences with our team have not met expectations and encourage you to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Howie Reske - General Manager - hreske@herbchambers.com

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