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Herb Chambers Toyota of Boston
Boston, MA
1,144 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,144 Reviews of Herb Chambers Toyota of Boston
November 11, 2025
Bad services misleading customers from service advisor to managers. Recommend unnecessary works cost thousands of dollars. I recently had a highly dissatisfactory experience with service advisor Tereza Guzm managers. Recommend unnecessary works cost thousands of dollars. I recently had a highly dissatisfactory experience with service advisor Tereza Guzman. Her recommendations were deceptive and misleading, suggesting that I pay over $4200 to replace almost the entire exhaust system. I declined to follow her advice and was then charged a diagnostic fee of more than $200. It is worth noting that no actual diagnostic work was conducted, as the condition of the exhaust system is visible to the naked eye and her recommendations were incorrect. In reality, I only needed to replace the rusted bolts, nuts, and gaskets, which would have cost less than $200, including parts and labor, at an independent mechanic's shop. I also had previously encountered an instance where I felt misled by her, and another situation arose where she refused to honor a discount oil change coupon, incorrectly stating that my vehicle necessitates synthetic oil, thus invalidating the coupon, whereas I was aware that my car operates on conventional oil, which I had used during a prior service at her dealership. More
by thitnguyen
Employees Worked With
Daniel Camara, Gary Francois, Sean Cho, Steve Shlosman, Tereza Guzman
November 10, 2025
The entire team was consultative, informed and helpful. The sales experience was comfortable leaving me feeling good about the deal. Howie, Chris, Dean and Joe were incredible- patient and worked with my t The sales experience was comfortable leaving me feeling good about the deal. Howie, Chris, Dean and Joe were incredible- patient and worked with my trade in and finding me the car I wanted. I’m very happy. More
by Ted
Employees Worked With
Joe Gaudino, Howie Reske, Christos Pesirides, Dean Li
November 06, 2025
Service was excellent- I waited for my car for 3 hours which was expected. My ONLY complaint is the amenities - poor coffee pod and tea selection, out of regular breakfast tea and regular coffee choices which was expected. My ONLY complaint is the amenities - poor coffee pod and tea selection, out of regular breakfast tea and regular coffee choices - no snacks - I used to go to Herb Chambers in Danvers and they have amazing coffee machines, great tea selections and always some nice munchies - I know this is a frivolous complaint but thought I would share. Other than that the people are exceptional as is the service. Thanks More
by Ann
Employees Worked With
Tereza Guzman
November 03, 2025
All interactions with Howie (dealer manager) and Joe Guadino (sales) were exceptional. Both presale and after sale were seamless and so very informative. From a customer who buying a new car and buyin Guadino (sales) were exceptional. Both presale and after sale were seamless and so very informative. From a customer who buying a new car and buying a hybrid was a first time experience. Much gratitude and appreciation. More
by ali_sullo
Employees Worked With
Joe Guadino , Howie Reske
October 31, 2025
I had an amazing experience working with Tee at Herb Chambers Toyota! From start to finish, he made the entire process of finding the right car easy and stress-free. He was knowledgeable, patient, and t Chambers Toyota! From start to finish, he made the entire process of finding the right car easy and stress-free. He was knowledgeable, patient, and truly listened to what I was looking for. Tee went above and beyond to make sure I found the perfect car that fit my needs and budget. His professionalism and friendly attitude made the whole experience enjoyable. I couldn’t have asked for better service — highly recommend asking for Tee if you’re looking for your next car! More
by vtran329
Employees Worked With
Taquan
October 29, 2025
The salesman, Joseph, was nice, professional, friendly, and made me feel comfortable! He’s a great sales person. I recommend him for anyone looking for a “new to them,” car or a new car! and made me feel comfortable! He’s a great sales person. I recommend him for anyone looking for a “new to them,” car or a new car! More
by ccoburn82
Employees Worked With
Joseph G, Howie Reske
