Herb Chambers Hyundai of Auburn

WORST EXPERIENCE EVER! 1) I called to make sure that the WORST EXPERIENCE EVER! 1) I called to make sure that the exact vehicle(color, make, model, year) I wanted was in stock so I didn't waste my time gett WORST EXPERIENCE EVER! 1) I called to make sure that the exact vehicle(color, make, model, year) I wanted was in stock so I didn't waste my time getting out of work early and driving 20 miles out of the way. The woman on the phone said it was there, well, I get there and they don't have my color. I was roped into going there. 2) The dealer pulled the car out for me to test drive...I know that this was a base 2012 Accent with no package and the MSRP should be $13,300. I looked at the sticker and it said exactly that, then there was this mysterious strip of paper next to it that said $15,000?!?! 3) After the test drive, I told him that I was not interested in that color, but he kept trying to sell me that car. 4) He sat my wife and I down and tried to negotiate with us starting at $15,000 (he still would not tell us where the extra $1,700 came from). 5) We told him that we were not interested in that color and we didn’t want to play games, but he just kept pushing a pen at us to have us write a number down. 6) He came up with monthly payments for 60 and 72 mos (based on the 15,000)….I asked him the APR that was used to calculate it out was, he said he wasn’t sure, and it was based on an average that their bank has been giving out lately. I got home and calculated out that it was 18.9% APR! Our credit score is 720, your bank is giving out 18.9% for good credit? I warned him that I had done my homework and I didn’t want to mess around….I was serious! This will probably fall on deaf ears, but I just wanted to try to let someone know that the Hyundai dealership in Auburn is upping the MSRP and trying to get people in there under false pretenses. Sincerely, A concerned patron. More

I was interested in looking at a new car. I didn't want to be followed or feel pressured while I decided what car I would like to buy. Mr. Brien let me know that he was there to answer any questions I migh to be followed or feel pressured while I decided what car I would like to buy. Mr. Brien let me know that he was there to answer any questions I might have when I ready. He was extremely knowledgeable about the Hyundai inventory and took great care in listening and making sure that all of my concerns were addressed. I love my new car and was very pleased with my experience. I plan to make additional purchases with Ray in the near future with my children. More

To: Mr. Herb Chambers Just wanted to inform you of To: Mr. Herb Chambers Just wanted to inform you of my great experience with one of the most friendlest, kind, knowlagable egger to answer all qu To: Mr. Herb Chambers Just wanted to inform you of my great experience with one of the most friendlest, kind, knowlagable egger to answer all questions sales man. Jeff Allen went out of his way to make me feel unpressured, and confident in my car buying decisson. Would highly recomend your company to all my friends and family with great employees like him. keep up the great work More

While walking the lot Ray approached my daughter and I, introduced himself and asked if there was anything he could do to help. We explained what we were looking for and proceded to look over the inventory introduced himself and asked if there was anything he could do to help. We explained what we were looking for and proceded to look over the inventory. As we walked around Ray gathered all the information he could to further help find exactly what we were looking for. Ray was extremely knowledgeable of the product and continually offered options at every road block. He was very pleasant and did not pressure us at any time during the transaction. Not being pressured was key to our consumating a deal at this dealership. Ray had said throughout the process that he was in our corner and we felt that way til the end. He is still working for us at the time of this review to find our car. Thank you Ray for making the experience of buying a car pleasureable and not stressful. We will be back! More

I just want to say that this is the 3rd vehicle I have bought off of Marty Readon and he is the best. I have always been treated like a queen when I go in there. Your mangager Ira King is always quick to bought off of Marty Readon and he is the best. I have always been treated like a queen when I go in there. Your mangager Ira King is always quick to help if its needed. Your other sales people are always friendly. Your service people are ready to accomodate you if and when it is necessary. I leased a 2007 Tuscon and then bought it and now I have just leased an 2011 Tuscon and plan on buying that one when the lease is up. I am not afraid to sign my name to this because I feel that Marty and Ira should get some recognition for their hard work. They make it easy for me to come back when I want to purchase another vehicle. Thank you Jo-Ann Kenney More

Jeff was great-very personable and knowledgeable about the 2012 Hyundai Accent I bought. He made me feel at ease with buying a new car. I would recommend Jeff and Herb Chambers Auburn to anyone (espec the 2012 Hyundai Accent I bought. He made me feel at ease with buying a new car. I would recommend Jeff and Herb Chambers Auburn to anyone (especially women) looking to buy a new car. A family member Rene Abramson referred me to Jeff and Herb Chambers as she had a great experience with buying her 2011 Hyundai Accent at a good price. This is my first Hydundai and I already love how great the car rides and especially the safety features-plus everyone at work is "jealous" with my sporty looking car which is Maranthon Blue with grey interior. More

Marty and his dealership always take the time to find out what I want in a vehicle and then go out of thier way to provide me with several options that fit the bill! Always a pleasure doing business with He what I want in a vehicle and then go out of thier way to provide me with several options that fit the bill! Always a pleasure doing business with Herb Chambers Hyundai and Marty Reardon. More

Shopping for a vehicle that would acommodate a lift for a h/c scooter, and stopped to see what they had. We spoke to Ray, who showed us an Elantra Touring, which we felt might meet our needs. Ray accompanied h/c scooter, and stopped to see what they had. We spoke to Ray, who showed us an Elantra Touring, which we felt might meet our needs. Ray accompanied us to the local certified installer, with the car we chose. We purchased the car, and he followed it through the lift installation, and made certain we were happy. It's a beautiful car, well finished and well equipped for our needs. I'd send any friend to see Ray, if they were in need of a new/used vehicle. The dealership is, as expected, very professional, and met all our expectations. We switched from Ford, where we had bought new vehicles regularly since 1973. Unfortunately for them, and fortunately for Hyundia, they do not have a vehicle smaller than an SUV for persons needing a h/c accessible vehicle. More

I recently came in and purchased a brand new 2011 Elantra. I am so excited about it. The one we wanted was so hard to find and we hunted high and low to many other dealers and Matt was the only one Elantra. I am so excited about it. The one we wanted was so hard to find and we hunted high and low to many other dealers and Matt was the only one who got us exactly what we wanted, when we wanted it. All the other dealers promised weeks before they could get a car in there just for us to look at. Matt made the process painless and enjoyable. He truly is a great salesmen. He knows his stuff. I will absolutely be coming back to him in the future and will recommend him to all my friends and family. Herb Chambers Hyundai knows customer satisfaction. THANKS MATT! More

A few weeks ago I contacted Herb Chambers Hyundai with the intent of purchasing a used vehicle since my current vehicle, a Hyundai Santa Fe, was starting to cost too much with my hour long commute each da the intent of purchasing a used vehicle since my current vehicle, a Hyundai Santa Fe, was starting to cost too much with my hour long commute each day. The last time I purchased a car at Herb Chambers Hyundai I worked with Marty Reardon and he made everything so easy that he was the first person I thought to contact in my quest for a new car. Marty understood what I was looking for this time and was able to show me a car that had just been traded in and was still in the service department for a routine oil change before it went out on the lot. It was a 2009 Hyundai Accent that was the same year and oddly the same color as my current vehicle. Long story short, that’s the car I ended up choosing. It took two weeks to actually get the car because of the title and a slight delay with my insurance company but Marty was on top of everything the entire step of the way. After he got an answer from the title department he called me to let me know the status and the day that the title came in he called me to see when I could sign it. Unfortunately, I had a work commitment and we discussed trying to find a time to sign it the next week but Marty drove an hour to my work to get me to sign it that day. He also noticed that a part of the grill on my new car was missing so he ordered the part and had it replaced for me so that everything was in order before I received the car. Finally, when my car was ready to be picked up, I couldn’t get to Herb Chambers Hyundai until the following day so Marty drove it to my house for me. This type of customer service is really hard to find. Marty made sure everything was taken care of and went above and beyond to make sure that I was never inconvenienced. This is something that is important when buying a car. I would highly recommend Marty and Herb Chambers Hyundai to anyone looking for a new or used car. More