Herb Chambers Honda of Westborough

Fantastic personal service! Norm was extremely helpful and found the exact car that I was looking for. Norm was extremely helpful and found the exact car that I was looking for. More

Courteous and professional. Explained in detail of the maintenance being performed and the cost associated Explained in detail of the maintenance being performed and the cost associated More

The service, a manufacture’s recall, was performed promptly and professionally. Tristan, the service provider, was polite and friendly. I would definitely go back for future service needs. promptly and professionally. Tristan, the service provider, was polite and friendly. I would definitely go back for future service needs. More

I always go to Herb Chamber in Westboro. Scott, the customer support representative, is friendly and has a strong work ethic. Scott, the customer support representative, is friendly and has a strong work ethic. More

Very good experience with our service visit. Everyone was helpful and we felt our car was in good hands. We were cared for in a professional manner and timely. Thank you Everyone was helpful and we felt our car was in good hands. We were cared for in a professional manner and timely. Thank you More

Tristan was Professional, courteous, and true to his word about length of time for service. about length of time for service. More

Service was fast and professional. Scott Sundlie was my service representative and was very pleasant to deal with. He kept me up to date with text messages and the whole ordeal couldn Scott Sundlie was my service representative and was very pleasant to deal with. He kept me up to date with text messages and the whole ordeal couldn't have been smoother. Thank you, Scott! More

Exercise Caution and Avoid This Dealer! I feel compelled to warn you about the dealership I recently had an unfortunate experience with. I entrusted my 2019 Honda Pilot to them for a rea I feel compelled to warn you about the dealership I recently had an unfortunate experience with. I entrusted my 2019 Honda Pilot to them for a rear camera recall service, only to encounter a string of issues afterward. Upon retrieving my car, I noticed that the air conditioning was no longer blowing cold air – a problem that had never manifested before, nor were there any indications of oil or refrigerant leakage prior to handing over the vehicle. What followed was a frustrating ordeal. The dealership declined to even diagnose the issue until I consented to pay their requested fee. Eventually, they informed me that the culprit behind the malfunction was a leaking compressor shaft seal. Interestingly, they claimed to have executed the Honda service Bulletin 23-050 (Yes, replacement of the shaft seal piece), a service procedure explicitly outlined in the invoice. This bulletin stipulates a three-hour timeframe for comprehensive inspection, repair, and refrigerant recharge. To my astonishment, their final bill amounted to over $1200, inclusive of a staggering thousand for labor. The situation borders on the absurd, leaving one to wonder what transpired during the camera recall service, given the numerous alterations to various car settings. It's disheartening to reflect upon the outcome of a seemingly routine recall service that ballooned into a financial burden exceeding a thousand dollars. Can anyone truly fathom such an outcome? My advice stands firm: unless your vehicle remains within warranty coverage, I implore you to steer clear of this dealer. In the interest of safeguarding your time, finances, and peace of mind, it's paramount to exercise extreme caution and maintain a considerable distance from this dealer. More

Brought my car in to be checked on and met an amazing associate Tristan who was very welcoming and helpful. He made sure my car was taken into the shop almost right away and within less than 30 minutes, associate Tristan who was very welcoming and helpful. He made sure my car was taken into the shop almost right away and within less than 30 minutes, I was all set to go. I had a great experience and customer service thank you. More

Easy appointment setup, Bryana was very helpful and went over all the details on the work I was getting done on my car and answered some other questions as well. over all the details on the work I was getting done on my car and answered some other questions as well. More