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Herb Chambers Ford of Westborough

Westborough, MA

4.8
958 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 958 reviews

January 14, 2022

Rick and his team always provide 5 star service! It is not easy with COVID but your team always comes through. Thank you. More

by reto.ngg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the kind comments! We're so glad that Rick and the team continue to earn your loyal business, as well as your five-star rating, and we look forward to your next visit here at Herb Chambers Ford of Westborough!

January 13, 2022

Called service dept for an urgent quick repair and I was told to bring the vehicle in. With in about one hour everything was highly professionally done. No doubt I will be back More

by Davi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William on service dept
Jan 14, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting the Herb Chambers Ford of Westborough team with your vehicle's repairs! We look forward to seeing you again in the future!

January 12, 2022

Tony at the service desk is a miserable man told me to take my truck and go out somewhereWas very rude. Took my 2013 and was going to be buying a new Ford this summer not from your place. Spent a lot of m More

by Peter
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tony
Jan 26, 2022 -

Herb Chambers Ford of Westborough responded

Hi Peter, We regret to hear about this situation and assure you that we take your feedback seriously. Please reach out to me at your earliest convenience to discuss this matter further. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

January 12, 2022

Dealer provided appointment on timely fashion. Went to cover 2013 Ford recall and everything was good ,mechanic took longer than expected but at end everything looking great. More

by Varinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for reviewing your recent visit with us! We appreciate your feedback and hope we can be of service to you again in the future! - The Herb Chambers Ford of Westborough Team

January 11, 2022

Great experience, always polite and kept the it very professional a With quick and accurate responses. More

by kkalaitzidis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Stewart
Jan 11, 2022 -

Herb Chambers Ford of Westborough responded

We are so happy that our team at Herb Chambers Ford of Westborough can provide a professional experience.

January 11, 2022

They worked with me and helped find exactly what I was looking for. Maria was very helpful. More

by Edkulbokas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlyn, Corey Stewart
Jan 12, 2022 -

Herb Chambers Ford of Westborough responded

We're so glad Maria & the team had the opportunity to assist you! Thanks for trusting Herb Chambers Ford of Westborough with your business. We hope we can be of service to you again in the future!

January 11, 2022

Rick helped me get an appointment for a oil change when I was told nothing open till February. Thanks for the help More

by Kparadis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Herb Chambers Ford of Westborough responded

We are so happy to hear that Rick could get you in for an oil change! Thank you so much!

January 06, 2022

Always professional and courteous. We've bought two cars from this dealer and get our cars serviced there. Highly recommend. More

by Kevin M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caesar
Jan 06, 2022 -

Herb Chambers Ford of Westborough responded

Our team appreciates your faith in us, Kevin! Thank you for being a Herb Chambers Ford of Westborough customer!

January 05, 2022

I have only dealt with Service Dept and they are very thorough. I am very pleased with the service More

by Jim Kaiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine the scheduler was great
Jan 06, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting the Herb Chambers Ford of Westborough team with your service needs! We look forward to seeing you next time!

January 04, 2022

Tony in the service dept was super helpful. Helped replace my battery using the warranty, did the works oil change, and did a factory recall on my drive side airbag, all in just under 2 hours. Really More

by JuanQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William (Tony)
Jan 05, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to leave us a review! We're honored to have you as a Herb Chambers Ford of Westborough customer and look forward to seeing you at your next visit!

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