Herb Chambers Cadillac of Warwick, Herb Chambers Alfa Romeo of Warwick and Herb Chambers Maserati of Warwick

AWFUL CUSTOMER SERVICE!!!!!!! LIES LIES AND MORE LIES!!!! CHEATS! DON'T TRUST HERB CHAMBERS EITHER. HE DOESN'T RESPOND TO CUSTOMER COMPLAINTS OR CONCERNS!!! I WILL NOT RETURN! DEFINITELY NOT A RETURNING CUS CHEATS! DON'T TRUST HERB CHAMBERS EITHER. HE DOESN'T RESPOND TO CUSTOMER COMPLAINTS OR CONCERNS!!! I WILL NOT RETURN! DEFINITELY NOT A RETURNING CUSTOMER! More

I recently purchased a car from Herb Chambers Cadillac and wanted to share my extremely positive experience. The entire staff at Herb Chambers is friendly, professional and knowledgeable. In particular, and wanted to share my extremely positive experience. The entire staff at Herb Chambers is friendly, professional and knowledgeable. In particular, the Salesperson who helped me, Steven Mello, was exceptional. He was extremely attentive and detailed, listening to what my requested vehicle was and going through the various options available. He ran through the pros & cons of each option and did a fantastic job of explaining the value associated with each proposal. In the end, he found me a much better car than I expected at a price that was actually below my budget. Steven is not your typical sales person who would want to push you into the most expensive vehicle, he cares about your goals and objectives. I'm also extremely pleased with the financing and payment plans. Jackie did a fantastic job getting me the best interest rates available. Overall, I'm beyond completely satisfied with the whole Herb Chambers experience and I am giving this dealership along with Steven and Jackie my highest recommendation. More

Back in October I brought my 2008 CTS in for service. They fixed the car satisfactorily, but the date of completiion was delayed. While the car was there they were to make an addition ignition key, which They fixed the car satisfactorily, but the date of completiion was delayed. While the car was there they were to make an addition ignition key, which they did not do properly. The key did not work. Mailed it back to them in October, still waiting to be reimbursed after two phone calls and two emails I have not even received a call back. Will not be bring my car back there again. If they can't even make a key correctly and never took the time to even try the key, It makes me extremely anxious about the work done under the hood. More

Amazing cutomer service from the first phone contact and has continued well past purchase. Upon entering into the dealership, I had previously experienced extremely poor customerservice at a connecticut has continued well past purchase. Upon entering into the dealership, I had previously experienced extremely poor customerservice at a connecticut cadillac dealership. I was a motivated buyer and was looking for a cts4 premium. The dealer in connecticut did not listen to my needs and was trying to sell me every car on their lot, which did not fit my need. I found a car on cars.com that did, it was at this warwick dealership, which was two hours away from my home. It was a long way to travel to look for a vehcile, but well worth it. From the first phone call, Kevin listened to my needs, and sent me info on three cars that fit my description. In that,I was very interested in one. I made an appointment to come to the dealership and this is where I met Steve Mello. He was attentive, and showed me exactly what i was looking for. He didnt try to sell me any car, he sold me exactly what i asked for. which for me, meant that they were paying close attention to every detail of our conversation. Next we met paul. He was polite, respectful, and very sweet. We had the financing done very quickly. I could not be more happy with every individual in this dealership. More

During the entire new car transaction Steve Mello was professional, engaged and attentive. As a real estate broker, I appreciate a sales professional who takes pride in his work and goes the extra mil professional, engaged and attentive. As a real estate broker, I appreciate a sales professional who takes pride in his work and goes the extra mile. I can see why he's received the Most Valuable Employee award on multiple occasions. I would recommend this dealership, and Steve, in particular. More

I was in the market for a new 2012 Cadillac CTS for my wife, so I had contacted Herb Chambers Cadillac online in Danvers, MA, but the car that we had enquired about was in Warwick RI. That being said, I w wife, so I had contacted Herb Chambers Cadillac online in Danvers, MA, but the car that we had enquired about was in Warwick RI. That being said, I was contacted by Kevin from Internet sales and we were able to come to a deal without having to come to RI. I worked directly with the sales manager Leo and salesman Kenny and we received 1st class treatment as expected when dealing with Herb Chambers. I have purchased many vehicles through Herb Chambers over the years and this experience was by far again a great car buying experience! I highly recommend this Cadillac dealer to anyone! More

Easily the best car buying experience I've ever had. No pressure, great price and a total effort from both the salesperson (Steve Mello) and the staff in general. pressure, great price and a total effort from both the salesperson (Steve Mello) and the staff in general. More