Herb Chambers BMW of Boston - Service Center

I drive by other dealers to get service here A friend at my local service station changed the oil on my 2008 535xi. He could not reset the indicator. As we followed the directions he had, the c A friend at my local service station changed the oil on my 2008 535xi. He could not reset the indicator. As we followed the directions he had, the car went dead. Oh great! Called BMW and got CHRIS ANSLONO; he was most courteous, cool, smart and helpful. I thought the computer was messed up; he said no, check the battery. Sure enough. Local service station recharged it. Worked fine for a day. Next morning, dead again. Recharged it and off to Herb Chambers to see Chris. Chris and others in the Service Department responded with great professionalism. Got a new battery and took care of other issues. Car runs great! Wait there's more! I needed a car; no loaners were available. That’s OK, I'll rent. KEVIN BUGBEE from whom I bought the car and to whom I always say hello when I stop by for service sees me with the rental agent. He stops us and asks me: Can you drive a standard shift? Do you want to have fun today? Can I trust you? After thirty-seven years in the Navy, I responded: Come on Kevin of course! He said: Don't rent. Here’s the key to my car, it's a 335 convertible! What a ride, what a day, what service! Finally, when I picked the car up and looked at it inside and out. I said to myself: They should give a medal to they guy who washed it and cleaned it! I can’t remember it looking so good! I drive by other dealers to get service here with great people like CHRIS AND KEVIN. More

Kevin Bugbee rocks! Kevin is the best sales guy I've ever worked with. I hate to even call it sales. He is a true partner and I really trust him. He goes out of his way t Kevin is the best sales guy I've ever worked with. I hate to even call it sales. He is a true partner and I really trust him. He goes out of his way to make having my BMW serviced an easy experience. I know the dealership supports great client service too. Everyone there is nice and helpful. I'm on BMW #3 and plan on sticking with Kevin for #4! And I just had my car detailed (their gift) and it's beautiful! More

Rapid response When I noticed a vertical piece of my front grille missing, Kevin volunteered to take charge I my problem, find the part required in a most timely fas When I noticed a vertical piece of my front grille missing, Kevin volunteered to take charge I my problem, find the part required in a most timely fashion, and organize the repair to be as timely and convenient as possible. Kevin is most knowledgable, courteous and really cares about his customers, like me. I wholeheartedly recommend Kevin to anyone looking for highest-quality service, support and sales assistance. More

Excellent Service from Kevin Bugbee!!! I am so happy with the service and professionalism of Kevin Bugbee. I purchased a BMW from Kevin in 2011, almost 4 years ago, and had it delivered to I am so happy with the service and professionalism of Kevin Bugbee. I purchased a BMW from Kevin in 2011, almost 4 years ago, and had it delivered to CT. I just moved to MA. Kevin went above and beyond to get me the information I needed to transfer the registration and get through the maze at DMV. That's great service from someone you can trust. Well done! Thank you Kevin. More

generally speaking. My service at bmw was great I would recommend this center to anyone thats trying to buy a bmw to getting it serviced. These guys truley helped me a My service at bmw was great I would recommend this center to anyone thats trying to buy a bmw to getting it serviced. These guys truley helped me alot came in on thursday of lastweek helped me with my problem back in thursday that just passed helped me tremendously again got me a loaner an off to my busy day I went. Fantastic people open minds an will get the job done. More

They are the winner I've never felt so good, the way they treated me is golden, they earn my respect and my money. Great works team, keep it up. Their competitors should I've never felt so good, the way they treated me is golden, they earn my respect and my money. Great works team, keep it up. Their competitors should learn how to make their customer feel love like this company does. More

Dan Small exceptional service After sharing concerns with Dan Small about my 2006 525xi with 78K about additional expenses an outside BMW Certified mechanic had suggested when gett After sharing concerns with Dan Small about my 2006 525xi with 78K about additional expenses an outside BMW Certified mechanic had suggested when getting 6 spark plugs replaced and an ignition coil last week, Dan asked me if I would take a trip in to see him and have my car scanned. My 525xi sedan was purchased new from HerbChambers Boston in 2005 and the experience was transactional at best. During my warranty though I met Dan Small and he became my service advisor and I have come to really appreciate his ethics, pragmatism, reliability and communication skills. When my check engine light came on last week my car acted really funny and BMW service could not schedule me an appointment until a week out so I went outside to have the repair completed for the first time. I called Dan to explain and because of the concern he expressed I took him up on the offer to bring my car in yesterday. Dan had just completed $1,000 in repairs to my car for a valve cover gasket and a tire bead seal so he knew I was sensitive about more repairs and I had expressed over the last couple of trips that maybe it is time for a new car. He introduced me during my visit to the sales manager, Muhammad Kaleem to be educated on the cost of buying new again versus leasing. Because of Dan, I came to BMW yesterday and made the decision last night to trade in my car and lease a new 535xi sedan from Muhammad. Dan's approach to the consumer should be used a model for BMW service and sales going forward. He has the attributes to lead and perform either a service or sales role for the enterprise. More

Greatful ! Good Morning, My experience with service was tremendous! Thanks to Chris Anslono, the quality service that was given to me from my phone conversat Good Morning, My experience with service was tremendous! Thanks to Chris Anslono, the quality service that was given to me from my phone conversation with him and then upon my arrival then taking the time to show me with a flash light what was wrong with my car in details as well as proving me information how dangerous it was to ride on a car with breaks in the condition mines were in. Chris went above and beyond to help me. i am exceedingly greatful ! His pleasant and professional attitudes help me in making my decision to get car fixed right away. I felt like i could trust him and his judgment. My car came in under and emergence situation. My breaks were making a loud sound that was very frightening. I called Chris told him i think it sounds like a safety issue. Chris had me come right in. it was address right away, which i was so glad i just had gotten off work and was tired. Chris got me a rental and he just made me a very happy customer. I have told my sister Mandy Payne-Russ to bring her car over to Herb Chambers in Boston. I will share my experience with FB. I have already share with my church family how God showed me favor threw a man name Chris Anslono. Thank you Herb Chambers for hiring such a good sprit professional person in your establishment like Chris. People need to experience this when spending their money. I felt valued. Thank you. Lol in fact i am ready to make a commercial for you. Little Friday humor, laughter is good for the soul. Be blessed Warmly, Mrs. Angela Hart More

A consistently wonderful customer driven service experience. Hit yet another pot hole in the city of Boston and Dan, Sarah and Ingrid serviced me in a manner one would expect from a top tier sales and service pr Hit yet another pot hole in the city of Boston and Dan, Sarah and Ingrid serviced me in a manner one would expect from a top tier sales and service provider. BMW of Boston and it's staff continuously raises the bar in terms of servicing their valued clients. Sarah's extremely diligence in handling my service issue over the phone is not only well appreciated but essential to a positive customer experience. Dan's attention to every detail of my BMW goes to reinforce my decision to purchase my 9th car from Herb Chambers. Many thanks to the crack service team at BMW of Boston. Gary L Fine More