Herb Chambers BMW of Boston

Hadi was an amazing salesperson. If he didn’t have the answer he made sure to get it. The manager was female and on top of her game. Even the receptionist was helpful with informatio If he didn’t have the answer he made sure to get it. The manager was female and on top of her game. Even the receptionist was helpful with information.. I love how a tech person helped me get acclimated to the car before I left. More

Excellent and fair service department with money saving coupons posted monthly on their website, have been using this dealers service for over 20 years with all my BMWs. coupons posted monthly on their website, have been using this dealers service for over 20 years with all my BMWs. More

Service was excellent. Staff was very friendly and helpful. Also, multiple spacious waiting areas which is a plus. Staff was very friendly and helpful. Also, multiple spacious waiting areas which is a plus. More

I recently returned to Herb Chambers BMW to transition out of my second Tesla Model 3 Performance lease, and I couldn't be happier with the decision. I’ve been a fan of the Herb Chambers group since my ol out of my second Tesla Model 3 Performance lease, and I couldn't be happier with the decision. I’ve been a fan of the Herb Chambers group since my old SAAB 900 Turbo days, and it’s clear their commitment to transparency and top-tier service hasn’t changed. The process began with Internet Sales Manager Brianna Patno, who was outstanding. She provided every key detail I requested on the car upfront, making the digital side of the transaction seamless and efficient. When it came to the numbers, Sales Manager Seraaj Fayyaz was a total straight shooter. He’s the one who really "dug deep" to structure a highly competitive deal that made the switch from Tesla an easy choice. I finalized the process with Sharaz Sheikh, who was patient, professional, and courteous throughout. Closing a deal can sometimes be the most tedious part of the day, but Sharaz made it a pleasure. The entire staff at this location operates with that same level of professionalism. If you’re a current EV owner looking for a more luxurious, high-quality driving experience without the typical dealership "games," I highly recommend this team. It’s good to be in a BMW! More

While the dealer was responsive, they used deceptive practices as we were closing the deal. On their own website, there was an offer for the month of March to combine 1.99% financing with loyalty rebate practices as we were closing the deal. On their own website, there was an offer for the month of March to combine 1.99% financing with loyalty rebates. We qualified for top tier credit, but were told in the finance office that 1.99 apr could not be combined with loyalty rebates. This conflicted with the website and what the sales team stated. This is a deceptive marketing activity and should be reported to consumer financial protection bureau. The finance guy offered to throw in all weather mats as a concession. They are already included per the window sticker. Would not do business with them again. More

Condensing the review because even more items have popped up. The summary: Slowest vehicle delivery process, lying and misleading finance managers, potentially fraudulent CPO practices, and a manager not int up. The summary: Slowest vehicle delivery process, lying and misleading finance managers, potentially fraudulent CPO practices, and a manager not interested in resolving anything. Delivery: Between an i5 and iX lease and then purchase - it took over a week and constant pestering to get vehicle delivery complete in each case. The i5 was a lease and I lost something like 10 days of my lease time because of how slow they were (sale was done so they didn't care at that point). Finance: The finance managers will try to mislead you about agreed on pricing and other stuff (standard tactics) - but will also straight up lie to you about the terms of their products like Extended Service Contracts. I was lied to in the office about ESC and Maintenance plans I purchased - lied to later by email and lied to in a voicemail. They never actually admitted they were wrong - they sent paperwork "proving" they were right that had an explicit end date 3 years earlier than what they indicated. Only one of the plans could be cancelled. To date neither the finance manager or general manager has apologized for this or offered any resolution beyond the one plan I was allowed to cancel by law. CPO Practices: I discovered that the iX I purchased had mismatched tires by wear and age (one tire 2 years older than others) - including one that was below the BMW minimum specified wear for a CPO. Their CPO inspection indicated that all tires had matching wear and were essentially brand new. I reported to BMW NA because dealership had no intention of helping or fixing situation. Management: Management continues to "reach out" in response to these reviews but offers no substance. I tried multiple times to reach Melissa Steffy by phone and could not as our schedules did not align. I gave her an offer to make a time available and I would work my schedule to match - but she did not. I also indicated that asynchronous comms like email work wonders in situations like this but she had no interest in putting anything in writing. Her assistant will respond to these reviews saying that Melissa has apologized when she has never done such a thing. Avoid at all costs. More

I want. to share something important to me. Even when it seems like kindness is hard to find. I see it often in the people I work with at Herb Chambers. I've to share something important to me. Even when it seems like kindness is hard to find. I see it often in the people I work with at Herb Chambers. I've had my car for years, and there have been many times when repairs felt tough and expensive. During those times, I always had faith that situations would somehow work out, and they did. Mohammed, Karill, Jared, Samik, Ryan, and Matt have all shown me, time and time again, that compassion and genuine care are still out there. In that rough moment, Mohammed asked me if I believed in God. His question surprised me and meant a great deal. It reminded me that there are good people who truly care about others, and I'll never forget how much that meant to me. More

I have used the service department 5 times for MAJOR and minor service. They are fast, professional, and HONEST. I have never felt slammed into "other" service needs, and had their service people automatica minor service. They are fast, professional, and HONEST. I have never felt slammed into "other" service needs, and had their service people automatically search for coupons, discounts, etc. They explain everything my 320 needs, and get me in and out on time. I bought my 2018 320 their in 2021 and will buy my next car there. I live 40 miles away in Plymouth, and I DRIVE BY 2 existing BMW dealerships who had proved hopeless. WOrth the trip. More

Best car-leasing experience of my life. Everyone I dealt with was great. No pressure, easy process, great team! Everyone I dealt with was great. No pressure, easy process, great team! More