Herb Chambers BMW of Boston

Have been going for over 40 years with excellent response Hadi Eslami is an extraordinary good sales person response Hadi Eslami is an extraordinary good sales person More

Sheraz was a pleasure to work with on our lease of a 2026 i4- professional and low pressure. Would highly recommend. The finance team could be improved. i4- professional and low pressure. Would highly recommend. The finance team could be improved. More

Terrific service! Everything well explained! No games! Nick was a terrific help for me purchasing my first BMW! Everything well explained! No games! Nick was a terrific help for me purchasing my first BMW! More

Hadi was an amazing salesperson. If he didn’t have the answer he made sure to get it. The manager was female and on top of her game. Even the receptionist was helpful with informatio If he didn’t have the answer he made sure to get it. The manager was female and on top of her game. Even the receptionist was helpful with information.. I love how a tech person helped me get acclimated to the car before I left. More

Excellent and fair service department with money saving coupons posted monthly on their website, have been using this dealers service for over 20 years with all my BMWs. coupons posted monthly on their website, have been using this dealers service for over 20 years with all my BMWs. More

Service was excellent. Staff was very friendly and helpful. Also, multiple spacious waiting areas which is a plus. Staff was very friendly and helpful. Also, multiple spacious waiting areas which is a plus. More

I recently returned to Herb Chambers BMW to transition out of my second Tesla Model 3 Performance lease, and I couldn't be happier with the decision. I’ve been a fan of the Herb Chambers group since my ol out of my second Tesla Model 3 Performance lease, and I couldn't be happier with the decision. I’ve been a fan of the Herb Chambers group since my old SAAB 900 Turbo days, and it’s clear their commitment to transparency and top-tier service hasn’t changed. The process began with Internet Sales Manager Brianna Patno, who was outstanding. She provided every key detail I requested on the car upfront, making the digital side of the transaction seamless and efficient. When it came to the numbers, Sales Manager Seraaj Fayyaz was a total straight shooter. He’s the one who really "dug deep" to structure a highly competitive deal that made the switch from Tesla an easy choice. I finalized the process with Sharaz Sheikh, who was patient, professional, and courteous throughout. Closing a deal can sometimes be the most tedious part of the day, but Sharaz made it a pleasure. The entire staff at this location operates with that same level of professionalism. If you’re a current EV owner looking for a more luxurious, high-quality driving experience without the typical dealership "games," I highly recommend this team. It’s good to be in a BMW! More

While the dealer was responsive, they used deceptive practices as we were closing the deal. On their own website, there was an offer for the month of March to combine 1.99% financing with loyalty rebate practices as we were closing the deal. On their own website, there was an offer for the month of March to combine 1.99% financing with loyalty rebates. We qualified for top tier credit, but were told in the finance office that 1.99 apr could not be combined with loyalty rebates. This conflicted with the website and what the sales team stated. This is a deceptive marketing activity and should be reported to consumer financial protection bureau. The finance guy offered to throw in all weather mats as a concession. They are already included per the window sticker. Would not do business with them again. More

Condensing the review because even more items have popped up. The summary: Slowest vehicle delivery process, lying and misleading finance managers, potentially fraudulent CPO practices, and a manager not int up. The summary: Slowest vehicle delivery process, lying and misleading finance managers, potentially fraudulent CPO practices, and a manager not interested in resolving anything. Delivery: Between an i5 and iX lease and then purchase - it took over a week and constant pestering to get vehicle delivery complete in each case. The i5 was a lease and I lost something like 10 days of my lease time because of how slow they were (sale was done so they didn't care at that point). Finance: The finance managers will try to mislead you about agreed on pricing and other stuff (standard tactics) - but will also straight up lie to you about the terms of their products like Extended Service Contracts. I was lied to in the office about ESC and Maintenance plans I purchased - lied to later by email and lied to in a voicemail. They never actually admitted they were wrong - they sent paperwork "proving" they were right that had an explicit end date 3 years earlier than what they indicated. Only one of the plans could be cancelled. To date neither the finance manager or general manager has apologized for this or offered any resolution beyond the one plan I was allowed to cancel by law. CPO Practices: I discovered that the iX I purchased had mismatched tires by wear and age (one tire 2 years older than others) - including one that was below the BMW minimum specified wear for a CPO. Their CPO inspection indicated that all tires had matching wear and were essentially brand new. I reported to BMW NA because dealership had no intention of helping or fixing situation. Management: Management continues to "reach out" in response to these reviews but offers no substance. I tried multiple times to reach Melissa Steffy by phone and could not as our schedules did not align. I gave her an offer to make a time available and I would work my schedule to match - but she did not. I also indicated that asynchronous comms like email work wonders in situations like this but she had no interest in putting anything in writing. Her assistant will respond to these reviews saying that Melissa has apologized when she has never done such a thing. Avoid at all costs. More