Herb Chambers BMW of Boston

Kudos to BMW/Mini in BOSTON An Unexpected Wonderful Experience For the past few months I knew the time had come to purchase a new car. Although I had stopped at several deale An Unexpected Wonderful Experience For the past few months I knew the time had come to purchase a new car. Although I had stopped at several dealerships I was not motivated to look again. I was not happy with the sales and staff members. To my surprise as I was shopping in Boston with my sister and she decided to stop by her dealership at Herb Chambers BMW/Mini Cooper to say hello. Before I knew it I was test driving different cars. I was astonished by the sales, employee and management staff and how they were working with me to find a perfect fit based on what I wanted and what my budget needs were. After viewing and driving multiple cars they came back to me with different options and explained each one in great detail. I also without even asking was offered a very fair price for trade-in on my current car. My sales manager introduced me to many of the staff involved and they were all so very helpful. I was treated with the up most respect and honesty which is very rare these days. At days end I was the proud new owner of a BMW Mini Cooper and thrilled with the service. I will be a lifetime member of the BMW/Mini family and will be looking forward to doing business with them in the future. In all the years of purchasing vehicles I have never had such a wonderful experience. I will be recommending all those I know who may be interested in a new car directly to my sales manager and staff in Boston. To the #1 car dealers that made shopping for a car a pleasant experience. Thanks to All!!! Linda Morrill More

Our Awesome Experience At Herb Chambers BMW My husband and I had a wonderful experience with Herb Chambers BMW. Since neither of us knew much about BMW we had really no intentions of buying one My husband and I had a wonderful experience with Herb Chambers BMW. Since neither of us knew much about BMW we had really no intentions of buying one, we were just looking at different cars since we have always bought Lexus. When we arrived there, we were met by a pleasant salesman, Jim MacKenzie. He spent alot of time explaining the car to us and was most helpful in discussing the financing as well. We had a wonderful experience with Jim and everything promised was delivered. Since my husband really likes the car, I would not hesitate to buy myself a BMW when the time comes. For sure I will be calling Jim for his assistance. We feel BMW is fortunate to have Jim MacKenzie working at their dealership. More

BMW328i XDrive People there are very helpful in solving problems. Especially, they would like to try their best in suiting your needs, such as speeding the process i People there are very helpful in solving problems. Especially, they would like to try their best in suiting your needs, such as speeding the process if you take your car earlier. The customer service is sweet. I strongly recommend this dealership. More

Another Great Experience I just leased, for the third time, a BMW X5 through Kevin Bugbee. As in the past, the service was exceptional, making for an overall pleasant experie I just leased, for the third time, a BMW X5 through Kevin Bugbee. As in the past, the service was exceptional, making for an overall pleasant experience. The attention to every detail leaves you confident that you chose the right vehicle. Once it is delivered, the transfer process was made "easy" with Kevin's help, including the purchase and installation of a new bike rack. More

The way it should be I just leased a BMW 550i GT at Herb Chambers. If you are looking for a hassle free experience and are in the market for a luxury vehicle this is the I just leased a BMW 550i GT at Herb Chambers. If you are looking for a hassle free experience and are in the market for a luxury vehicle this is the dealership for you. Kevin Bugbee is by far the best car salesman I have ever had the pleasure of doing business with. Besides being incredibly knowledgeable on all things BMW he never tries to upsale you. He listens to what your needs are and works within your budget. The service managers are also a pleasure to deal with and the loaner manager is the nicest guy in the world. In short, you can not go wrong at Herb Chambers BMW Boston. More

Lease of 2015 X3 35 I just leased a 2015 X3 35 from Herb Chambers BMW and could not have been more pleased with the superb service I received from new team member Joseph I just leased a 2015 X3 35 from Herb Chambers BMW and could not have been more pleased with the superb service I received from new team member Joseph Pirolo. Throughout a 10-day period in which we tested four different vehicles and went over various option configurations and builds, Joseph was attentive, patient, knowledgeable, and friendly. He always got back to us promptly and answered all of our questions. I could not have been more pleased with our experience with Joseph or the vehicle we ultimately selected on which we got a very good deal that was fair to both sides. The service overall at Herb Chambers was also excellent. The staff were courteous and helpful at all times. I would highly recommend the dealership, and I commend them for making such a great new hire in Joseph. More

The Best Surprise I recently moved to Boston from California and having never lived in the snow, was a little worried how my previous car could handle it. About 2 weeks I recently moved to Boston from California and having never lived in the snow, was a little worried how my previous car could handle it. About 2 weeks ago my Dad began researching cars without my knowledge. He found Kevin's name online due to his stellar reputation, and began his search. In addition to all the criteria he had for the car, my Dad also wanted to keep all of this a secret from me and complete the transaction from California. Kevin was beyond accommodating, and best of all went completely out of his way to deliver the car to me at my home. To tell a concise version of the story, a friend of mine from home was involved and pretended the car was hers, then Kevin appeared walking up my street yelling about how she had stolen it and that it was NOT her car, then he turned to me and said it's your car. I was totally shocked to say the least. Overall, it was an extremely fun and entertaining process and having Kevin involved really made all the difference. I couldn't have asked for a better experience, and would highly recommend him. Not only will Kevin find you a beautiful car, he'll keep you smiling the entire time. More

I drive by other dealers to get service here A friend at my local service station changed the oil on my 2008 535xi. He could not reset the indicator. As we followed the directions he had, the c A friend at my local service station changed the oil on my 2008 535xi. He could not reset the indicator. As we followed the directions he had, the car went dead. Oh great! Called BMW and got CHRIS ANSLONO; he was most courteous, cool, smart and helpful. I thought the computer was messed up; he said no, check the battery. Sure enough. Local service station recharged it. Worked fine for a day. Next morning, dead again. Recharged it and off to Herb Chambers to see Chris. Chris and others in the Service Department responded with great professionalism. Got a new battery and took care of other issues. Car runs great! Wait there's more! I needed a car; no loaners were available. That’s OK, I'll rent. KEVIN BUGBEE from whom I bought the car and to whom I always say hello when I stop by for service sees me with the rental agent. He stops us and asks me: Can you drive a standard shift? Do you want to have fun today? Can I trust you? After thirty-seven years in the Navy, I responded: Come on Kevin of course! He said: Don't rent. Here’s the key to my car, it's a 335 convertible! What a ride, what a day, what service! Finally, when I picked the car up and looked at it inside and out. I said to myself: They should give a medal to they guy who washed it and cleaned it! I can’t remember it looking so good! I drive by other dealers to get service here with great people like CHRIS AND KEVIN. More

Exceptional quality of service I just got my new 2014 BWM 335i. I have to admit it was a long and difficult process where I was not sure what exactly to do until I met Kevin Bugbee. I just got my new 2014 BWM 335i. I have to admit it was a long and difficult process where I was not sure what exactly to do until I met Kevin Bugbee. I was very impressed by his energy and dedication to help me in making the right decision for me. During the whole process he has shown such a high professionalism, punctuality, determination and knowledge of the cars while being focus on my desire and interest at the same time. He did an excellent job and made the whole process more clear, relax and very pleasant to work with. I will definitely recommend him to anyone who is looking for a car and I will keep on enjoying to work with him in the future. Thank you again Kevin! Rafiou More

Very pleasant experience Kudos to Kevin Bugbee! What a great experience. Professional, friendly, very efficient with personal touch. He made the return of our leased Mini ver Kudos to Kevin Bugbee! What a great experience. Professional, friendly, very efficient with personal touch. He made the return of our leased Mini very pleasant, quick and easy. Thank you! More