Hennessy Ford Lincoln Atlanta

Outstanding Experience This was my first domestic purchase in years, I was very skeptical and had many misunderstandings about the domestic versus the luxury purchase proces This was my first domestic purchase in years, I was very skeptical and had many misunderstandings about the domestic versus the luxury purchase process. There's no difference, the overall process is the same. My salesperson was no different than the Luxury salespeople, somewhat more pleasant and understanding. Bill Plachter, my salesperson made sure he understood what was important to me and made sure he understood why those things were important to me. For those two important reasons, I picked Bill over other Ford dealers. He put my needs and desires ahead of everything else. I will always send my friends and family members to Bill. More

New Ford Explorer I just recently purchased a new Ford Explorer from Hennessey. I had purchased a few Lexus vehicles over the years and this was my first Ford. I was ve I just recently purchased a new Ford Explorer from Hennessey. I had purchased a few Lexus vehicles over the years and this was my first Ford. I was very pleased with most all aspects of the purchase. The paperwork with Finance phase does need a bit of refining. But, overall, the sales team did a very nice job of helping select the Explorer and explain all the features of the vehicle. I would recommend them to friends. More

Used vehicle purchase and service on another car Recently, I was searching for a used vehicle to replace a vehicle I was selling. This would be a car I would drive a few times a week, and I had a s Recently, I was searching for a used vehicle to replace a vehicle I was selling. This would be a car I would drive a few times a week, and I had a specific type and style car in mind. Upon doing research, I came across the car I was looking for at a very competitive price. I made an appointment to come in and test drive the vehicle. JR Ramos was very professional, and made me feel at ease, and under no pressure. I was allowed not only to test drive the vehicle, but to also take it to my mechanic to verify it's usability. And after I had gotten to the dealership, I realized the car I drove there (a mustang) needed recall repairs. JR helped me set up an appointment while I was on my test drive, and even took my car to the repair shop for me. He seemed concerned with my satisfaction, and made the car purchase (and I actually dislike the purchase process in general) fairly pleasant. He even followed up to make sure I was satisfied with my new vehicle and the process of making the purchase. I've red some bad reviews on this dealership, but I never experienced any of the problems others noted. The only thing that kept me from rating everything a 5 was a slight issue with the service department (nothing major). More

What a great experience!! Bill P. was great!! Bill was extremely patience and informative as he spent multiple hours with me answering all of my questions as I make one of the Bill P. was great!! Bill was extremely patience and informative as he spent multiple hours with me answering all of my questions as I make one of the biggest purchase decisions of my life. Being new to Atlanta, I have definitely found my dealership. Thanks Bill!! More

Wonderful Experience We had a wonderful experience at Hennessy Ford. I found the exact pre-owned card I was looking for, called and spoke to Bill Plachter. Bill answered a We had a wonderful experience at Hennessy Ford. I found the exact pre-owned card I was looking for, called and spoke to Bill Plachter. Bill answered all our questions and helped us through a flawless car buying experience. The real kicker is we were in Dallas and the car in Atlanta. They held the car for us, had all the paper work ready (thanks Aaron), picked us up at the train station, and had us on the road in an hour. We highly recommend! More

Fraud, theft by deception Brought my truck in 03/18, 06/18 they charged me over $160 for check up. My truck wouldn't start. They claim my brakes, battery, tires were good. They Brought my truck in 03/18, 06/18 they charged me over $160 for check up. My truck wouldn't start. They claim my brakes, battery, tires were good. They did not move my truck into shop. I'm emailing Johnathan, who talked nonsense. And I'm emailing Sammy. I'm reporting them to auto consumer affairs and to the DMV. If they are doing this time, they are doing this to others. More

NIGHTMARE Worst service experience I have had with a dealer in Atlanta. As I was pulling in to the garage, they closed the garage door on top of my truck, damag Worst service experience I have had with a dealer in Atlanta. As I was pulling in to the garage, they closed the garage door on top of my truck, damaging the roof, and breaking the back window trim. They then proceeded to point fingers at each other, and me, in order to assess blame. They finally agreed to repair it, and I reluctantly left it there. It then took them three days to get back to me with any pricing for the work I had requested. When they finally did, I was shocked at their pricing. I told them to fix the damage they had done, and that I would come and pick it up. I arrived to find out that they had repaired the window trim, but left the obvious dent and severe scratches on my hood. When I pointed it out, they said that they would contact me with a time to bring it back in to do the repairs. They never did. Long story short, I then took my truck in to a very good local mechanic who preformed the work for less than half the amount that Hennessey quoted me. I would rather live with the damage they did to my truck, than ever consider going back there. Beware. More

Run away from this dealer services They cannot run an engine knock/rattle diagnostic in more then one week how about other services. They always come with some excuses when you call the They cannot run an engine knock/rattle diagnostic in more then one week how about other services. They always come with some excuses when you call them to check about your car. If you don’t want to have a headache dealing with car problems and diagnostic go to an independent shop and will be a different story. Definitely I have to email Ford customer support about my great experience with their cars and services, in one word HORRIBLE More

New car purchase x 2 Bill Plachter was great - as were the remaining staff. My spouse wasn't easy on him and he never sank. Great job Bill! Keep up the great work. Bill Plachter was great - as were the remaining staff. My spouse wasn't easy on him and he never sank. Great job Bill! Keep up the great work. More

Highly Recommend Salesman Bill Plachter! Purchased a new 2017 Mustang GT from Hennessey Ford. I was approached by salesman Bill Plachter who was extremely friendly, easy to work with, and com Purchased a new 2017 Mustang GT from Hennessey Ford. I was approached by salesman Bill Plachter who was extremely friendly, easy to work with, and completey understanding of my budget (not to mention he was a big Mustang fan!). Bill has a wonderful personality and made the experience of finding my perfect car even better! If you are looking for a new Ford I would highly recommend choosing Hennessey Ford as your dealer and speaking to Bill Plachter. More