Hennessy Cadillac

Polite, helpful, on time and thorough. I will definitely be taking my car there for all future appointments I will definitely be taking my car there for all future appointments More

I am out of $2500 deposit i can’t not seem to get back and here is the story. I called the dealership around 8/3/23 and got in touch with Mr. Joseph who helped me put a $2500 deposit on an Escalade. On and here is the story. I called the dealership around 8/3/23 and got in touch with Mr. Joseph who helped me put a $2500 deposit on an Escalade. On 8/4/23 I was still calling different dealerships hoping to find exact set up i wanted, which i did in NC. So i called Mr. Joseph and asked for the deposit of $2500 to be returned. I asked since it was just yesterday if he could either cancel the transaction or refund it back on to my credit card, in which he replied “yes we will refund it back on to your card”. I patiently waited until i called back on 8/15/23 and never heard back from Mr. Joseph, but ended up getting in touch with Mr. Cameron. He seemed confused and said that all refunds must be processed in payment form of check and should take 1-2weeks. I said ok and waited. On 8/30/23 after waiting 2 full weeks i called back and asked to speak with the finance department and someone i can’t recall a name told me he’ll check on it and call me back. On 9/6/23 i called back and got in touch with Mr. Garcia, who then told me that the “request for check” was never put in, which he did and it should’t take no more than 2 days at the most. Mr. Garcia told me that Mr. Joseph who was my sales rep would call me to confirm the address for the check to be mailed. Yesterday 9/12/23 i called and got left with “we’ll call you back”. Today 9/13/23 i called back at 9:00am and asked to speak with the GM, which i was told would not be in until 11am (later found out GM was out for the whole day). But the receptionist got me in touch with Mr. Holmes. He was nice and seemed helpful. He said the accounting does not open until 10am and asked to give him about an hour and he’ll figure this out for me he also gave me his direct line to be contacted. At 1:30pm, i sent Mr. Holmes a text message saying if the accounting is not responding to his request, please let me know so i can try this in a different route. He read the text message, no response. I called the dealership again at 2:30pm and all the receptionist could do was transfer me to Mr. Holmes again, which he didn’t answer. I called his direct line, rings 3 times then clicks. At 3:00pm, i ended up calling the accounting department and Ms. Cheryl(?) took the information and said she promise she’ll call me back. Which she did in 10mins and said someone from the dealership should be calling me back. At 3:43pm Mr. Holmes finally called back along with Mr. Garcia at 3:55pm and said the check was cut on 9/6/23 and it takes 7-10 business days to arrive, which i should receive it any day now. What happened to “Mr. Joseph will call you to confirm the address” at this point? I literally spent 6 weeks calling this dealership to finally hear i’ll have my money back soon. This has been one of the worst experience at any level of purchasing anything in my life. And NOT one person ever reached out to me, i was chasing around calling everywhere to be even heard. More

Was great and friendly the staff was very nice and the salesman out standing and went all out to make sure we're pleased salesman out standing and went all out to make sure we're pleased More

I sent in an inquiry on line Wednesday evening, 08/16/23, , got a text with a video from a saleman Thursday morning that I thought was impressive. He welcomed me, said he would be sending more information an , got a text with a video from a saleman Thursday morning that I thought was impressive. He welcomed me, said he would be sending more information and a video about the vehicle I had inquired about, confirmed it was available, left his contact phone number and encouraged me to stop by. I sent him a text with my trade in information. I did not hear from him again Thursday. I stopped by Thursday evening to look at the vehicle and he was not prepared to speak with me after he realized who I was and what I was there for. So much for the impressive video! He confirmed he had received my text but had not read it. He then went to look for the vehicle and after several minutes came back to tell me it had been taken to the auction 2 days prior. It is still on their website this morning, Friday 08/18/23, as available. Needless to say this was frustrating and unacceptable. I have purchased from Hennessy before but this will definitely be the last time I try. More

The "chat service " rerally needs some improvement. After you make an entry the next response is 6-7 minutes before you receive /get an answer. The same questions are asked over and over. I want t After you make an entry the next response is 6-7 minutes before you receive /get an answer. The same questions are asked over and over. I want to schedule an service appointment for the same issue that I had the last time . Ive lost my faith and confidence in Cadilac More

David Bacchus was very professional and knowledgeable about the CT5 we just bought at Hennessy Cadillac. Thank you for your patience!! Christine Kerr about the CT5 we just bought at Hennessy Cadillac. Thank you for your patience!! Christine Kerr More

Hennessy provided a truly wonderful experience from beginning to end!!!! Reggie was on top of everything ensuring that buying a Cadillac was all that buying an iconic luxury brand should be. I have als beginning to end!!!! Reggie was on top of everything ensuring that buying a Cadillac was all that buying an iconic luxury brand should be. I have also had follow up calls since the purchase to see if there were any questions on the vehicle. The best car buying experience ever!!! More

My salesman Kyle did a great job in everts aspect of the process. He even provide his cell phone for any issues after the sale. process. He even provide his cell phone for any issues after the sale. More

The dealership personnel were very good in their presentation in explaining the car features. Keep up the good work. Keep presentation in explaining the car features. Keep up the good work. Keep More

Friendly, business oriented, clean, efficient, great salespeople, concerned, caring, customer satisfaction, great facility, pleasant staff salespeople, concerned, caring, customer satisfaction, great facility, pleasant staff More