Hendrick Volkswagen of Concord

Great experience Jonathan was an awesome consultant in finding the best car for me. He gave me the information needed to make the right decision and was patient with m Jonathan was an awesome consultant in finding the best car for me. He gave me the information needed to make the right decision and was patient with my decision process. The cars were conditioned so well, head and shoulders above other dealers. After working with Jonathan, I knew Hendrick cars was who I wanted to deal with. I left feeling like I got a great deal on the perfect car for me. More

Awesome Customer Service!-Louisa Shy April 25,2017 Mike was very knowledgeable about VWs. He explained the features of the cars I looked. He was very responsive to my needs in price and payment options Mike was very knowledgeable about VWs. He explained the features of the cars I looked. He was very responsive to my needs in price and payment options. He was helpful during the test drive(s) lol and didn't pressure me at all. I felt very comfortable with him and his service. He was patient when I requested we wait for my husband to stop by. He is very good at what he does keep up the good work! Also my financial session with John Cauble was smooth and I felt comfortable with him as well! Thank you guys! More

Above & Beyond my Expectations After having the worst experience ever while trying to purchase a used Subaru at Subaru of Concord, I went home to surf the web and found a beautiful After having the worst experience ever while trying to purchase a used Subaru at Subaru of Concord, I went home to surf the web and found a beautiful red 2015 Fiat 500 Abarth listed in the used car section of Hendrick VW's website. After numerous times being told "No" (I was a first time buyer with little credit history and a tight budget) I filled out an online credit application through their website as my last ditch effort before throwing in the towel. The car was one I had been considering for a while, and this one stuck out to me. I went into the dealership after receiving a phone call from Mishonda Adams the next day. She sent me a document, which I filled out and sent back, then set me up with an appointment to visit a sales representative. It was already late in the day, and I didn't arrive at the dealership until around 7:30. When I arrived, Kayla Jacobs greeted me at the door, explaining to me that she would be helping me and had the red Abarth brought around for me to test drive. I was already told by Mishonda that the sales manager didn't feel that he would be able to get me approved, but wanted me to stop in to weigh other options. When I told Kayla this, she assured me to have some faith in them, so we went for a drive. I fell in love with the car, and that night they were able to get me a deal that felt comfortable to me. Against all odds, they were able to get me the car I wanted at the payments I wanted when nobody else in the Charlotte area were able to deliver. I can't remember the sales manager's name, but he, Kayla, and John Cauble all stayed late that night to do paperwork with me. Kayla was even able to get my co-signer's information over the phone and have everything finalized that same night. John also sent me paperwork for which I could have the other titleholder sign off on my trade-in. I was elated all night, and never once pressured into any decisions I was making. The Sales Manager I dealt with even came out to speak with me himself, and everyone were the most friendly people I've ever had the pleasure of meeting. The next morning I had my co-signer with me and we finished signing the last bit of paperwork, and I took delivery at 3 pm with a fresh wash and a full tank of gas. I even got to meet the service technicians, and was given the window sticker, a full service history, and many other goodies. They also explained to me in detail everything to expect and what sort of maintenance the car would need. I was completely comfortable the whole time, and there wasn't a question left they didn't answer for me. I've been driving the car (which I named "Christina") for about 2 weeks with nothing but happiness the whole way. I would recommend anyone, ANYONE, to give them a chance and see how they go far beyond your wildest expectations. Against all the odds, the team at Hendrick Volkswagen delivered. When you visit Kayla and John, just tell them Eric sent you! More

Pleasant Buying Experience I came into this dealership not really know what I wanted specifically in a car. All I knew was that I wanted something a little more sporty than my ' I came into this dealership not really know what I wanted specifically in a car. All I knew was that I wanted something a little more sporty than my '05 Honda Accord. I got brought to Mike and told him what I was looking for. "Sporty/sedan-ish car 250+ HP, stick and below 30k." were my requirements. Without even touching his computer Mike told me he already had a car for me. He took me outside to look at a 2012 VW Golf R. Comes stock 256 hp and it's a stick. Take the car for a spin and fell in love with it, especially with a price tag around 23k. After a few discussions and negotiation I ended up buying the car and I'm still in love with it. Mike even stayed 3 hours past his shift to make sure everything went okay. Mike was a great salesman, he was personable, well knowledged, and just an all around good person. He got me the car I wanted and stuck several thousand below what I said my max was. Never once did he try to push something at or above my max price. Mike also calls me every once in a while to make sure that I'm still satisfied and updates me on any events that they are having. All in all Mike is a great salesman and great person and I would definitely refer a friend to him. More

Pleasant buying experience We went to Hendrick Volkswagen to purchase a used car. We found the sales staff to be helpful and courteous. We were able to fully test drive the ca We went to Hendrick Volkswagen to purchase a used car. We found the sales staff to be helpful and courteous. We were able to fully test drive the car without any hesitation from our salesperson. She was helpful and pleasant throughout the entire test drive and our inspection of the car. We did end up buying the car, and the buying experience was a pleasant one. I would recommend this dealership, and would buy another car from them in the future. More

Went in expecting to deal with the sharks Was apprehensive about going into the dealership for fear of being attacked by ALL the sharks. Couldn't have been more wrong. Thanks goodness. Johnath Was apprehensive about going into the dealership for fear of being attacked by ALL the sharks. Couldn't have been more wrong. Thanks goodness. Johnathon and John were very professional and gave me time to think about this process of buying a car. Nothing aggressiveness sneaky. Just a great buying experience. More

Smooth experience Madeline Mason I already knew what type of vehicle that suited my fancy when I entered the sales room. I just had no idea it would be on the show ro Madeline Mason I already knew what type of vehicle that suited my fancy when I entered the sales room. I just had no idea it would be on the show room floor. My husband darted off in a different direction and my eyes locked in on this super red convertible Volkswagen Beetle. At this point, the salesman (Blaze Thomas) approached me with a smile. He was very helpful and knowledgeable about the Beetle. He was quick to respond and listened very patiently. He made sure all of my questions were answered and the process went smoothly. I drove off a very happy customer and I have been enjoying my brand new car. More

Great Experience Great experience from the time I walked in to the time I left with new keys in hand! Answered any and all questions I had. Great experience from the time I walked in to the time I left with new keys in hand! Answered any and all questions I had. More

Good, easy experience. Mike and the whole team were very helpful. One of the easiest vehicle purchases I've had. I would definitely go back for my next purchase down the roa Mike and the whole team were very helpful. One of the easiest vehicle purchases I've had. I would definitely go back for my next purchase down the road. More

Excellent overall 5 star rating because I went to get a truck but ended up not being approved for it just like many dealerships i went to but hendrick Volkswagen manage 5 star rating because I went to get a truck but ended up not being approved for it just like many dealerships i went to but hendrick Volkswagen managed to understand and helped me leave in a new car that has satisfied me in all my needs.Great employees true teamwork in general.Shout out to Maddie that despite the time period,almost closing time lol. I felt she gave all her effort to let me leave in a beautiful car a really dedicated person and comfortable to talk to without felling that pressure nor nervousness great experience. More