Hendrick Volkswagen of Concord

Miracle Worker Hendrick Volkswagen of Concord is very professional. Breanna, the sale representative, was very understanding of my situation and work with me to get Hendrick Volkswagen of Concord is very professional. Breanna, the sale representative, was very understanding of my situation and work with me to get the best deal for a car. She was very helpful and resourceful. I even referred a friend to Breanna and my friend got approved for a car. If you are looking for a car, I highly recommend you to see Breanna at Hendrick Volkswagen of Concord. More

Failure to give customer a call back for service request Called at 3:41 pm and was informed that all Service Advisors were busy. I requested that someone from service give me a call about the check engine Called at 3:41 pm and was informed that all Service Advisors were busy. I requested that someone from service give me a call about the check engine light on in my car. I informed the lady from the service dept that the e-vap system was the problem and that I needed to speak with a service advisor. I requested that some one call me asap about when to bring my car in for a repair. I waited over a hour and no one returned my call. After 1 hour and 19 minutes I drove to the dealership service department and saw 2 service personnel standing at their stations and no customers waiting to be serviced. I also observed only 1 vehicle parked in the service area. Upon my arrival I was greeted by Marcus and I informed him that I had called over a hour ago and no one returned my call for getting my vehicle repaired. I informed him what was going on with my car. And he informed me that I needed to make an appointment and it will cost $89.00 to check and see what was wrong with my vehicle and then I would know how long the repair will take and how much it cost to get it repaired. I informed Marcus that it would have been nice if someone had returned my call and saved me a trip from driving to the Dealership and be told that I needed an appointment and the first one available is 7am Tuesday, 09/19/2017. I arrived home and logged on and discovered that the first available appointment was available at 5:40pm Monday, 09/18/2017. This is unacceptable service and I have been having my vehicle serviced at this Dealership since moving to Charlotte 4 years ago. More

BreAnna was absolutely fab and I love my new atlas! It was a great experience Nd the whole team went above and beyond!! Brenna kept a great line of communication open and helped me through the whole sal It was a great experience Nd the whole team went above and beyond!! Brenna kept a great line of communication open and helped me through the whole sale process! More

Best Car Buying Experience Ever Easiest car I have ever purchased, with BreAnna and team literally going out of their way to make things easy for us. BreAnna answered any and all of Easiest car I have ever purchased, with BreAnna and team literally going out of their way to make things easy for us. BreAnna answered any and all of our questions quickly and completely, and made things happen: a new car! Assuming the car comes even close to being as top notch as the Hendrick Volkswagon sales team, we are in good shape. More

Quick and easy! Very easy to work with! Low pressure experience. After purchase the sales person spent a lot of time going over the vehicle and answering my questions Very easy to work with! Low pressure experience. After purchase the sales person spent a lot of time going over the vehicle and answering my questions. Also introduced me to the service department staff. Overall great service! More

Excellent Atmosphere and Sales Experience! My title sums things up. Madelynn Luce (Salesperson) and John Cauble (Financial Services) were top notch. No BS, up front, and very responsive both pr My title sums things up. Madelynn Luce (Salesperson) and John Cauble (Financial Services) were top notch. No BS, up front, and very responsive both pre & post sale. Doing business with Hendrick truly is a cut above the rest! More

The GOAT The goat is a commonly used acronym meaning, Greatest Of All Time. He's a good salesmen and he needs a raise. He was helpful and such. The goat is a commonly used acronym meaning, Greatest Of All Time. He's a good salesmen and he needs a raise. He was helpful and such. More

Awesome customer experience I have had bad car experience in the past. I would like to thank Mike, Patrick, John are amazing and I would recommend my friends to this dealership. I have had bad car experience in the past. I would like to thank Mike, Patrick, John are amazing and I would recommend my friends to this dealership. Thank you! More

Great Fantastic service mike really helped out i came in wanting to get a gti and within a couple hours i drove off in a 2015 gti its been a blast since one Fantastic service mike really helped out i came in wanting to get a gti and within a couple hours i drove off in a 2015 gti its been a blast since one of the best investment ive made thanks mike More

Excellent Experience Leased a new Volkswagen Golf Alltrack and it was a great experience. Excellent selection of new VWs. Michael, Patrick and JW all did a great job! Leased a new Volkswagen Golf Alltrack and it was a great experience. Excellent selection of new VWs. Michael, Patrick and JW all did a great job! More