Hendrick Toyota North Charleston

Mi vehículo ocupa el servicio y Jose Morales me atendió con el departamento de servicios. con el departamento de servicios. More

Muy rápido mi cambio de aceite para mí camioneta. Jose Morales fue muy profesional y sincero. Jose Morales fue muy profesional y sincero. More

My first time here was a breeze. Working with Jose Morales he explained everything and made it simple to get in and out. Working with Jose Morales he explained everything and made it simple to get in and out. More

Great speed of service and customer service by Jose Morales. He explained everything and had my vehicle done in about a hour. Morales. He explained everything and had my vehicle done in about a hour. More

My guy Jose Morales was my service rep for my standard service. He definitely delivered professional amd speedy service on my new Corolla. service. He definitely delivered professional amd speedy service on my new Corolla. More

My vehicle was serviced in a fast-paced workplace in about a hour here. Jose Morales was my tech and he explained everything very well. about a hour here. Jose Morales was my tech and he explained everything very well. More

RJ was extremely patient & knowledgeable . He showed us the options & negotiated a fair price for the car & our trade in. I look forward to working with him again on our next vehicle purchase! He showed us the options & negotiated a fair price for the car & our trade in. I look forward to working with him again on our next vehicle purchase! More

I was incredibly excited to purchase my first really nice car from Hendrick Toyota North Charleston, but unfortunately, what should have been a great experience has turned into an extremely frustrating one. car from Hendrick Toyota North Charleston, but unfortunately, what should have been a great experience has turned into an extremely frustrating one. I purchased the car on a Wednesday and was told there was an issue with a tire that needed to be fixed before I could take it home. My salesperson (Larry Allen) explained that the service department might not be able to look at it until the following Monday. While disappointing, I understood and was willing to wait. It has now been **three weeks**, and I still do not have the car I purchased. At the end of the first week, I learned that Toyota had sent the vehicle to Acura for repairs. I was told it would only be a few more days, but no one seemed able to clearly explain why the car had been sent to Acura, what repairs were actually needed, or when I could realistically expect to receive it. Eventually, I called Acura myself because I wanted to understand what was happening with my own vehicle. Acura informed me that Toyota had dropped the car off **without an appointment and without communicating that it was a newly purchased vehicle awaiting delivery to a customer.** That was incredibly disappointing to hear and helped explain why the process was taking so long. What has bothered me most is the lack of ownership and proactive communication. I should not have to track down another dealership myself to find out what is happening with a car I just purchased. If the repair became more complicated than originally anticipated, I would have understood—but someone from Hendrick Toyota should have communicated that clearly, advocated for the repair to be completed promptly, and kept me informed. Buying my first nice car was a big deal to me, and I expected the experience to feel exciting. Instead, three weeks later, I am still waiting for the vehicle and have spent far too much time trying to piece together information on my own. I hope Hendrick Toyota North Charleston takes a closer look at how situations like this are handled after the sale. A customer should feel just as valued after the paperwork is signed as they did before it. More