Hendrick Toyota Concord

this dealership is fantastic till the time i purchased two vehicles till the routine maintenance service department excellent ryan cawley very friendly guy and explains everything about what they serviced two vehicles till the routine maintenance service department excellent ryan cawley very friendly guy and explains everything about what they serviced the vehicle and what they did i recommend this toyota dealership!! More

Everything with my service visit was satisfactory. The associates were nice and friendly, my wait time was good as well. The associates were nice and friendly, my wait time was good as well. More

Cindy Hernandez was my service rep. She was knowledgeable, efficient and accommodating. I will ask for her whenever I return to this dealership. She was knowledgeable, efficient and accommodating. I will ask for her whenever I return to this dealership. More

Very pleased with Chris , my service advisor. He was clear, professional and friendly. Best service advisor I have interacted with at Hendrick Toyota. He was clear, professional and friendly. Best service advisor I have interacted with at Hendrick Toyota. More

First I will admit I went to Scott Clark, sat there for at least 20minutes, never even saw a sales person. Sucks for them, I knew then I was going to buy a truck at Hendrick of concord because that’s on my at least 20minutes, never even saw a sales person. Sucks for them, I knew then I was going to buy a truck at Hendrick of concord because that’s on my way home. I was pissed no one greeted me. I was ready to spend too! Walked out from there and headed right over to Hendricks at exit 49. Immediately I was greeted by Jake (I hope that’s right) I told him what I was looking for, Tacoma/Tundra. We went through all of them, we looked at the used trucks, new trucks, talked a bunch about my budget and what would be the best option based on price. Of course I wanted the more expensive Tundra. If my wife is going to get mad at me for buying a truck it at least has to be the perfect truck. Back inside the Hendrick team worked on the numbers, they even ran the numbers for the Tacoma for me just to compare. I chose the Tundra, and they went above and beyond to work with me on price and financing. After that was all taken care of I met with Matt (Marine Vet) finance manager. He was great. Zero pressure on the options, went over each one, honest discussion on what I was using the truck for and what options fit that usage. He was so efficient, the process was seamless as both the salesman and finance manager we both on their A game. Long story short. Customer engagement- A Salesman Jake (hope that’s right)- A+ Finance manager- A+ In and out time with a new truck- A+ There was not a moment I felt any pressure to buy. My wife bought her Land Cruiser there a while back and she had the same experience. The team just flat out knows what they are doing Thanks Hendrick Roger More

Always trust this service center. .clear explanations and. No pushing extra services.very professional in every area .clear explanations and. No pushing extra services.very professional in every area More

My delay in bringing my wife's Toyota in for the recall turns out to not be well founded. The Hendrick Rep, LAO, was efficient, knowledgeable, and courteous. All went well, and indeed LAO found a second re turns out to not be well founded. The Hendrick Rep, LAO, was efficient, knowledgeable, and courteous. All went well, and indeed LAO found a second recall that was overlooked by me. Thanks, Hendrick! More

Woody has helped me and my wife service the last 5 Toyotas that we have had. He is very accommodating and very knowledgeable. It’s been such a blessing to have him help us over many years Toyotas that we have had. He is very accommodating and very knowledgeable. It’s been such a blessing to have him help us over many years More

My service experience was top notch. Woody is very friendly and professional, and he made sure that my car was serviced quickly. Woody is very friendly and professional, and he made sure that my car was serviced quickly. More

Great job by the service advisors, the communication was clear and accurate. Would recommend them in future. clear and accurate. Would recommend them in future. More