Hendrick Subaru Southpoint

We had two consecutive experiences with Performance Subaru where Deborah Marable showed unbelievable customer service. The first was the night we purchased the car, we drove 90 miles from our home afte Subaru where Deborah Marable showed unbelievable customer service. The first was the night we purchased the car, we drove 90 miles from our home after agreeing to the terms provided by Anna Latta the sales manager. When we got there we were told that we would have to come back the next day to close the deal. Deborah Marable stepped in worked with us and the finance manager and had us in our new car headed home. A week later we came to complete some paperwork and get some service done, again we were told we've have to come back the next day. Deborah again stepped in, got us a loaner, got our car serviced the next day then had a driver bring us our car. She was amazing!! We've made performance home for car buying and Deborah Marable made that happen. More

The oil change was done quickly. I was offered a discount price for a series of oil changes with no final deadline date. In addition, had forgotten that one headlight went out. Performance caught that and fi price for a series of oil changes with no final deadline date. In addition, had forgotten that one headlight went out. Performance caught that and fixed it, along with the license plate light. Free car wash and mochaccino added. Enjoyable time with friendly guys. More

AWESOME - wonderful service. The show room is great, my dealer was wonderful - Deborah - and her service is what made us decide to buy this past weekend. GREAT. dealer was wonderful - Deborah - and her service is what made us decide to buy this past weekend. GREAT. More

Gus is the best. Service was on time and prompt. I arrived on time and the vehicle was immediately admitted to the service bay.Good job by all. arrived on time and the vehicle was immediately admitted to the service bay.Good job by all. More

I took my Forester in for it's 15k service, I could not have had a better experience. I dropped it off because it was going to take a couple of hours, the shuttle service was prompt on both the pick up and have had a better experience. I dropped it off because it was going to take a couple of hours, the shuttle service was prompt on both the pick up and drop off. More

Mike was very knowledgeable about the Subaru Outback we were looking at and his ready information helped us a great deal in getting acquainted with the car and in making our purchase decision. Woody accomm were looking at and his ready information helped us a great deal in getting acquainted with the car and in making our purchase decision. Woody accommodated our financial questions with patience and clear information. Both were very respectful and sensitive to our needs. They were friendly, even re-introducing us to an employee who had worked with us nine years ago. We found the pricing of the new vehicle and the trade-in value on the old one to be fair and straightforward. This purchase marks our second favorable experience with Performance Automall. More

Mike proved very knowledgable and resourceful. He knows his product and the competition very well and easily pointed-out the differences and advantages. The sales process was very low pressure and each ind his product and the competition very well and easily pointed-out the differences and advantages. The sales process was very low pressure and each indivdual involved treated us with respect. The delivery process was very thorough and made us comfortable with the specifics of our new car. they even took care of registering the free Sirius Radio and setting-up the bluetooth! After a few unpleasant experiences with other local dealers - they were and continue to be - a pleasure to work with. More

Outstanding experience. Tom was able to fit me in over the weekend and do an overnight 60,000-mile service. Also discovered and fixed a broken axle. As a single person with one car, I really appreciated t the weekend and do an overnight 60,000-mile service. Also discovered and fixed a broken axle. As a single person with one car, I really appreciated the fast service and knowing that my Outback was safe to drive. All my communications with the service department were professional, courteous, and friendly. I especially appreciated that Tom went over all the items on the service check-list and discussed with me future check-ups to keep the car in good shape. Overall, an impressive job. More

The folks at Performance Subaru were very thorough and courteous. They offer such great deals without compromising quality in service and technical support. Thank you so much to the service and sales de courteous. They offer such great deals without compromising quality in service and technical support. Thank you so much to the service and sales department at Performance Subaru Raleigh, NC! More

I rated customer service and friendliness as 4s because of the following: Gus was assigned as the service rep when I made the appointment. He was busy with paperwork when I arrived and did not acknowledg of the following: Gus was assigned as the service rep when I made the appointment. He was busy with paperwork when I arrived and did not acknowledge me for a couple of minutes although I stood right in front of his desk. If the paperwork had to be done right then, the most courteous and appropriate response would have been a simple "Will be with you in a few minutes". More