Hendrick Subaru Southpoint

Service at this location is horrendous. Unless it is a quick and easily identifiable fix they won't keep you updated on the status of the service, won't explain in detail why they need to d Unless it is a quick and easily identifiable fix they won't keep you updated on the status of the service, won't explain in detail why they need to do certain things, and then return the vehicle without all of the parts properly put back into the vehicle. My car was unexpectedly out of commission for weeks, and they never once offered a loaner vehicle or proactively updated me on the expected timeline. More

Ashley was the best to work with. I let her know exactly what the family needed and she took it upon herself to find the right vehicle. I couldn’t be happier with our Lexus and Ashley I let her know exactly what the family needed and she took it upon herself to find the right vehicle. I couldn’t be happier with our Lexus and Ashley was truly outstanding. More

Amanda in parts was a pleasure to buy my filters and a few other little items from few other little items from More

Came in over the weekend and bought filters from the parts department and Amanda was awesome, she went above and beyond with her customer service and appreciating my business! Thank you parts department and Amanda was awesome, she went above and beyond with her customer service and appreciating my business! Thank you More

Great experience - friendly, no pressure, and knowledgeable about their cars! Our salesperson Vincent was great! knowledgeable about their cars! Our salesperson Vincent was great! More

Was just in for service here and all the staff is so friendly and the facility was so clean compared to other dealerships I’ve been to. Also, a woman named DeeDee was walking around seeing if anybody wa friendly and the facility was so clean compared to other dealerships I’ve been to. Also, a woman named DeeDee was walking around seeing if anybody wanted a snack from the basket she had!! That was such a nice touch. More

Dennis Arias, Service Advisor and a great go to person, is personable , energetic and truly passionate in provided outstanding customer service. I was so relived with his ability to problem solve my techn is personable , energetic and truly passionate in provided outstanding customer service. I was so relived with his ability to problem solve my technical issue and the best part, at no cost!! I was often guarded when going to a dealership. Hendrick Subaru, staff have managed to change my perception for the better. They seem to have cornered the art of customer satisfaction. Their rock star employees, including Dennis, Patrick Lambert, Mario Mapson , sales manager Debois Thompson are simply Awesome!! Thank you everyone for providing me with consistent positive experience. I will definitely make Hendrick my preferred Service center. More

Brittney and her manager from the sales team and Michael from finance were very helpful and knowledgeable in assisting and answering my questions about the car. They were very patient, courteous and persona from finance were very helpful and knowledgeable in assisting and answering my questions about the car. They were very patient, courteous and personable throughout the transaction. I will definitely recommend Hendrick Subaru Southpoint anytime to anyone. More

Service was great. They finished my car in about an hour. Ryan Raub is an excellent service advisor. He kept me informed about what was going on. Joseph Rossman hel They finished my car in about an hour. Ryan Raub is an excellent service advisor. He kept me informed about what was going on. Joseph Rossman helped me with some settings relating to the use of Bluetooth. Joseph went far beyond just helping me with Bluetooth; he went through all the settings and helped me adjust them as necessary. Thanks for the great service and assistance. More

Brittany Barbee and all of the sales team were knowledgeable, courteous, and personable throughout our transaction. This is our first Subaru, and our first interaction with Hendrick, but it will p knowledgeable, courteous, and personable throughout our transaction. This is our first Subaru, and our first interaction with Hendrick, but it will probably not be the last! More