Hendrick Southpoint Auto Mall

Customer service is "zero" at this dealership. I contacted this dealership to purchase a Porsche certified Cayenne. I was told that the car was available but while enroute to the dealership (4 ho I contacted this dealership to purchase a Porsche certified Cayenne. I was told that the car was available but while enroute to the dealership (4 hours away) to purchase the car, the dealership phoned to tell me that the car had been sold. Their "only" customer service reply came from their Porsche Manager, Mr. Colin Nugent, who said "I'm sorry" and nothing else. He made no attempt to locate a similar Porsche at another dealership. You would think that a dealership, which prides itself on "customer service", would have at least said "let us pick up your gas expenses" for driving to our dealership. This dealership is owned by the mega dealer, Hendrick's Automotive Group of Charlotte, and they too, proudly tout their "customer service." I found NO customer service and a "care less" attitude toward the customer. Over the last twenty years, I have purchased over ten "high end" autos from various Hendrick dealership, but from this point forward, I will look to other dealerships, and I advise you to do the same. More