Hendrick Honda of Charleston

When I drove on to the car lot I was met by Frank Giovannone and told him that I did not like to be pressured or talked down to. The experience with Frank was great. He spoke to me as a equal and d Giovannone and told him that I did not like to be pressured or talked down to. The experience with Frank was great. He spoke to me as a equal and did not try to pressure me into buying a car right at that minute. (I did buy one but did not feel pressured) He answered my questions and directed me to the merits of the vehicle that I was looking at. The price was right and the the vehicle was the right one for me. The process of filling out the paperwork was a little long for my taste but I think that is the length of time no matter what dealer you go too. My overall experience with Hendrick Honda and Frank was great, I got the car that was right for me and have enjoyed it now for almost a year. More

We recently decided to trade cars due to the expense of the car which we presently owned. Needless to say, dreading this decision for two reasons: (1) having to go in debt for a car, and (2) the uncomfort the car which we presently owned. Needless to say, dreading this decision for two reasons: (1) having to go in debt for a car, and (2) the uncomfortable process of going to a car dealership and dealing with all of the hassle. You can imagine I started the relentless process of selecting a car very reluctantly. I visited several dealerships and was met with numerous personality types. Some salesman are for the most part very pushy and overwhelming. These car dealerships really need to work on making this a more pleasurable experience. After driving three or four vehicles in the North Area, at my wife’s suggestion, I drove to Rick Honda on Savannah Highway and that was just the beginning of a new experience as far as searching for a car. Upon arriving at the dealership I was warmly welcomed and greeted by Bernie Boettcher who I must say, was a breath of fresh air. His first response when looking at our car was “why do you want to get rid of it?” To which I replied to him we needed something to hall all the grandchildren.” He showed me several different Honda Pilots and he rode with me to show my wife. Never once did I feel pressured or uncomfortable. He was very down to earth and you really felt like he was a friend and not someone trying to close a deal. This was truly a different perspective on purchasing a car. We did not feel that we had to purchase a car that very day. Usually that is how the experience had been in the past. When we finally decided to purchase the car, in spite of my wife’s reluctance we met with the finance manager, Rick Bowers. He was very friendly and was very helpful in directing us in the financing of the car. Believe me even talking to Mr. Bowers was like someone you had known for a long time, not your typical finance manager. We left feeling relieved and felt that we had made the right decision for the right car. If we had to do it over again, we would definitely go back to Bernie Boettcher @ the Rick Honda dealership because of the total buying experience. No pressure and no hassle and stress free. Best experience I have ever had in purchasing a vehicle and I have been around a long time. Thanks to Bernie, Rick Bowers and Matt which put the deal together for us. More

Did not fully understand question #2 (Quality of Work). If it pertained soley to Bernie, then I give him a 5, but if it pertains to the dealership, I would give it something lower {3 or 4}because of the me If it pertained soley to Bernie, then I give him a 5, but if it pertains to the dealership, I would give it something lower {3 or 4}because of the mediocre detailing of the truck after the sale but before I picked it up. Specifically, a strong smoke smell remained in the cabin; the truck bed had not been cleaned well. A good hosing would have dislodged the mud and grit; and the storage area and spare tire had been hosed but not wiped or cleaned. However, that cannot and should not be attributed to Bernie because these things were not "discovered" or readily noticeable until I got the truck home and cleaned it myself. Question #5 (Price). I felt the additional $500 the manager tacked on to the price of the truck bordered on gouging. Allegedly it was for detailing the truck and getting rid of the smoke smell in the cabin -- which the detailers failed to do. However, when checking other Honda dealerships from Savannah, GA to Charlotte, NC, I found that the sale price of $25,500 was just about dead-center among the various retailers for this same vehicle with roughly the same mileage. Some dealers sold for more and others for less, but somewhere between $24,900 and $27,500 appeared to a fair and reasonable selling price. As for Bernie Boettcher himself -- he knew his product well and thoroughly. Equally important is that the fact that he is a man of his word -- a most decent, honorable, and trusted individual who consistently demonstrated all these traits while representing the dealership throughout the selling process. I would readily recommend him to family & friends and buy another vehicle from him when the time comes. More

I gave the rating I did because I was extremely satisfied with everything from the friendlyness to the helpfulness. I wouldn't ever go to a different dealership. I would recommend this to everyone I know. We with everything from the friendlyness to the helpfulness. I wouldn't ever go to a different dealership. I would recommend this to everyone I know. We couldn't ask for a better dealership to deal with. More

Having dealt with mostly domestic car dealerships, our expectations were pretty low when we arrived. However, we were quickly impressed with the friendly staff and low pressure environment. The negotiatio expectations were pretty low when we arrived. However, we were quickly impressed with the friendly staff and low pressure environment. The negotiation process was quick and fair. This was the best car buying experience we have ever had. More

The overall experience was very good. Bob was vey knowledgeable about the car it was like he own the very same car and could have tell me everything about it that i asked. He was very friendly and ea knowledgeable about the car it was like he own the very same car and could have tell me everything about it that i asked. He was very friendly and easy to talk to and he listen very carefully to what i was looking for. The hondas have come a long way with the car and design so for the quality of the car i have no argument about the price it was good to me to pay for a good car thanks honda and thank you to Bob Hamlin. More

HONDA IS THE MOST RELIABLE CAR.THIS IS OUR FIFTH HONDA.SERVICE DEPARTMENT HAS BEEN VERY FRIENDLY WHENEVER WE TAKE THE CAR FOR SERVICE.THE REASON I HAVE GIVEN THE HIGHEST RATING IS AS COMPARED TO OTH HONDA.SERVICE DEPARTMENT HAS BEEN VERY FRIENDLY WHENEVER WE TAKE THE CAR FOR SERVICE.THE REASON I HAVE GIVEN THE HIGHEST RATING IS AS COMPARED TO OTHER CAR DEALERS I HAVE DEALT WITH SO FAR.INFORMATION ABOUT NEW AND USED CARS ONLINE AT HONDA CHARLESTON .COM IS COMPLETE. More

My experience at Hendrick Honda of Charleston was very pleasant. I researched on Rick Hendrick's website to find my vehicle. When I arrived at the dealer, I was greeted by Kelly who was very pleasant and pleasant. I researched on Rick Hendrick's website to find my vehicle. When I arrived at the dealer, I was greeted by Kelly who was very pleasant and helpful. Kelly thoroughly demostrated all the features on the car and answered all my questions. When it was time to get the paper work together, Bernard(the finance manager)was very helpful in getting the right loan for me. I definitly could see that there was team work at this dealership. After my experience purchacing this vehicle, I would recommend Hendrick Honda of Charleston to my friends and family. More

I decided to purchase the CRZ from Hendrick Honda after a good experience with the repair of my CRV. I utilized USAA pricing to purchase the car. Before delivery, USAA lowered the price of the car and the good experience with the repair of my CRV. I utilized USAA pricing to purchase the car. Before delivery, USAA lowered the price of the car and the dealership onored the new price without difficulty. Bernie Boettcher was very professional and responsive. More

I am happy to file this report as I now have the opportunity to voice my complete satisfaction with the sales team and the general staff at Hendrick of Charleston. I also want to single out Carrie opportunity to voice my complete satisfaction with the sales team and the general staff at Hendrick of Charleston. I also want to single out Carrie of the Internet staff as without her cheerfulness and helpfulness I would not have driven the 70 miles to Charleston to make an inquiry. Tony Beasenburg and Matt Agosto were VERY helpful in explaining the car and the process and ,of course, Bernie Boettcher did an outstanding job of working me through the paperwork up to and including going over the many buttons and dials on the dash. Bernie is a true professional and a credit to the Hendrick team. I do want to tell you that I had purchased other Hondas at Hendrick in the past and Hendrick is my preferred dealership. I will shop there again when the occasion arises. I hope to stop down in the future to have coffee and visit. Dr. Warren Umstead More