Hendrick Honda of Charleston

Simple, Efficient & Professional Buying Experience Before coming to Hendrick Honda, I had my preconceived assumptions of what my experience would entail. Boy was I wrong. I worked primarily with KC--wh Before coming to Hendrick Honda, I had my preconceived assumptions of what my experience would entail. Boy was I wrong. I worked primarily with KC--who was very up to date with the vehicle we purchased. He answered all of the questions I had and more. He was extremely considerate and respectful of my time. He knew I had a tight schedule and worked with me without exception. I felt very confident in my purchase and would totally recommend him to anyone looking to purchase a vehicle from Hendrick Honda!!! I also worked with Mark Groetsch in negotiating the final purchase price. Like KC, Mark was very professional and understanding. He spoke professionally and never once tried to deceive us or put us in a tight financial burden. Justin Cheatwood took care of us from the financial process and was very efficient. From start to finish, the process took less than 10 - 15 minutes to sign all of our paperwork. I would totally recommend these three employees for anyone who is currently in the market for a new Honda vehicle!! I am so grateful and will stand by Hendrick's Honda on any given day! More

Top notch experience start to finish We arrived without an appointment on a very busy Saturday. We had been to another local dealer whose website was woefully out of date and didn’t have We arrived without an appointment on a very busy Saturday. We had been to another local dealer whose website was woefully out of date and didn’t have the vehicles we were expecting to see. We were greeted immediately and courteously by Austin Mahnke. We were torn between vehicle types. He expertly and patiently worked with us getting the vehicle that suited us well. The entire process was painless. All of the parts of the deal were negotiated separately, so there was no confusion about price or value of trade. Never was there any pressure applied. Austin turned us over to his manager, Mark Groetsch who negotiated fairly and honestly. We arrived at an agreeable price in a short time. After we arrived at the sales price we negotiated the trade-in. Their first offer was reasonable so we accepted their valuation. Next we went to the finance office to finalize the deal. I have been to other dealerships that arm twist you into adding on things you don’t want or need. Our finance guy was Gary Stacks, a very funny and friendly guy. He presented our terms and offered different packages and extended warranties. We declined and he did not push us hard to change our minds. All in all it was one of the best buying experiences I’ve ever had. Thank you Austin, Mark, and Gary More

Worst experience ever in the service department My past 2 service appointments at Hendrick has been the absolute worst experience ever. It doesn’t help that when you want to address the issue with t My past 2 service appointments at Hendrick has been the absolute worst experience ever. It doesn’t help that when you want to address the issue with the manager Travis he is just as nasty and doesn’t care to resolve the issue. I bring my car to the dealership because you always hear you will be taken care of better but i could’ve went to Midas or a corner shop and receive better service and customer service than i did here. They will try to out talk you and don’t care to hear your input. The customer is never right. The mechanics don’t really perform the point inspection on your vehicle. I will never take my my car to anything affiliated with Hendrick, I will not give this company any of my money at all. It may not hurt them but it will most definitely will be one less headache for me. Hendrick Honda service department sucks. More

2015 Lexus from Michelle Wise I’ve been a customer of Rich Hendricks Honda for 35 years! Once again the experience was exceptional and done with complete professionalism. If anyone I’ve been a customer of Rich Hendricks Honda for 35 years! Once again the experience was exceptional and done with complete professionalism. If anyone wants a great experience come to Rich Hendricks Honda in Charleston, SC and visit Tony B, Michelle W and Justin C!!!! GOB! More

Honda Experience Everyone was super knowledgeable and patient with me during my first car buying experience. Sam Latto showed me all the features for my new vehicle an Everyone was super knowledgeable and patient with me during my first car buying experience. Sam Latto showed me all the features for my new vehicle and how to use them. More

Awesome! The sales staff greeted my wife and I as soon as we walked in and gave us their undivided attention. My salesman kept us informed throughout the entir The sales staff greeted my wife and I as soon as we walked in and gave us their undivided attention. My salesman kept us informed throughout the entire process and answered every question we had. They went out of their way to make sure we were satisfied. More

Best Customer Service Around!! Always greeted with a smile, complimentary customer drop off/pick up, never pushy, they get the job done right the first time. Mike Callahan is so gre Always greeted with a smile, complimentary customer drop off/pick up, never pushy, they get the job done right the first time. Mike Callahan is so great to work with! More

Oil Change on my 2017 Accord. Servicemen are friendly and capable. The newer Honda Accods require less scheduled maintenace that my older car did, so I see the service people less. Servicemen are friendly and capable. The newer Honda Accods require less scheduled maintenace that my older car did, so I see the service people less. However, Marc is always a pleasure to work with. More

Service Department This is hands down the best service department I have ever visited. The professional manner and customer service is the best!! The friendliness of the This is hands down the best service department I have ever visited. The professional manner and customer service is the best!! The friendliness of the team is awesome!! More