Hendrick Chevrolet Cadillac

As a long term customer of Hendrick, especially Hendrick Cadillac in Monroe, NC (I've purchased 2 Escalade's from this dealership...not to mention SEVERAL other vehicles from other Hendrick stores), I have Cadillac in Monroe, NC (I've purchased 2 Escalade's from this dealership...not to mention SEVERAL other vehicles from other Hendrick stores), I have to share a heartfelt thank you to Jerry Baker and Sarah Collins. Had they not stood firm on their policy I would likely have continued to purchase from Hendrick! Took my 2017 Escalade to Hendrick of Monroe for servicing just like I have every other time (oil change, tire rotation, etc.), but this time there were also issues with the infotainment system and it was riding really, really rough. I was advised by Sarah there would be a diagnostic fee of $149, not once, but twice (that's $298 for the math whiz's out there) simply to run a diagnostic to determine what was wrong with the vehicle. Seriously?!?! I just told you what was wrong and now you're wanting to charge me $149 x 2 just for you to tell me how much it was going to cost to repair the vehicle? A vehicle that you sold me and was not performing to the standard it should be?!?! Did I mention I HAD BEEN a very loyal Hendrick customer? Of course I did...they simply could care less. So, now that I'm no longer a Hendrick customer I'm delighted to share I took my Escalade to another dealership (non-Hendrick as I'll never purchase another vehicle from ANY Hendrick dealership), traded it and bought a new car! If anyone is interested in a Hendrick Acura or Lexus, I'm looking to trade those, too...moving completely away from Hendrick who apparently could care less about loyal customers! Sarcasm aside, I did have positive experiences from other Hendrick locations -- Mike Underwood at the Charlotte Lexus service department is off the charts terrific, as was Dean at Hendrick Acura (purchased 2 vehicles from him in the past), but unfortunately, it only takes one really, really bad experience, which I obviously had, to ruin it all. Best of luck Hendrick in Monroe...I'll be sure to also share with my friends, family and anyone else who might listen how you seem to turn your nose up to loyal customers! More

Absolutely love the sales department at this Cadillac store!! A wonderful family atmosphere and everyone is always smiling and so friendly! The service department is also top notch, and the service advis store!! A wonderful family atmosphere and everyone is always smiling and so friendly! The service department is also top notch, and the service advisors always take great care of my vehicles!! Will always do business at Hendrick Chevrolet Cadillac in Monroe NC!! More

Jen Ceilma is FANTASTIC! ! She is definitely the one to go see if you need a new or used vehicle. She works with you with no pressure! Can't say enough about her! Thanks ! She is definitely the one to go see if you need a new or used vehicle. She works with you with no pressure! Can't say enough about her! Thanks Jen for all your help in getting me into the perfect car for me!! More

I can ONLY give them a ONE STAR because Paige and Malek were never on the same page. It took over a week to get a Buyer's order and still they missed the point. They either didn't talk to each other or Mal were never on the same page. It took over a week to get a Buyer's order and still they missed the point. They either didn't talk to each other or Malek wasn't telling me things in good faith. I was going to come there and test a used 2021 Cadillac CT4 V. It didn't matter because they SOLD the car while I was negotiating a deal (02/09/24). They are terrible. Explain how they didn't even now about it NOT in stock?? AVOID them and shop elsewhere. Just another Hendrick dealership with poor management. More

They do not know what they are selling you and move like snails. Save money. snails. Save money. More

Some of the staff lie and lie . They give you the round around time and time again Very customer service They give you the round around time and time again Very customer service More

Thanks to TJ for his fast excellent service on my Traverse. Highly recommend Hendrick chevy for an oil change. Traverse. Highly recommend Hendrick chevy for an oil change. More

Extremely positive experience! Daron in Sales is the most courteous salesperson I’ve ever dealt with. My son worked with Daron to reach a deal on a truck he’s been wanting for some Daron in Sales is the most courteous salesperson I’ve ever dealt with. My son worked with Daron to reach a deal on a truck he’s been wanting for some time. He told me how helpful Daron had been & when I went in later that day to sign, I saw exactly what he was talking about. Daron was friendly & personable & overall great to work with. Our entire experience there, from sales to signing the papers, was very positive! More

The service department was good but not five-star. My CT6 plug-in hybrid had an issue with the cooling of the propulsion battery, which prevented me from charging the car. The service department ultim My CT6 plug-in hybrid had an issue with the cooling of the propulsion battery, which prevented me from charging the car. The service department ultimately diagnosed the problem and correctly it under factory warranty. The technician provided a detailed description of the diagnosis, the issue and the several steps needed to correct it. This was better than what I usually get from other car dealer service departments. I am removing one star for the poor job they did on handling my appointment. I made an appointment online and entered all the requested information including the vehicle and the fact that it is a plug-in hybrid. The first available appointment was a week later, which was a Friday morning. The service advisor told me, that he would call me as soon as they have a diagnosis. When I had not heard from him at the end of the day I called and he told me, they had not had a chance to do the diagnosis. He said they would get to it either Saturday or latest Monday morning. I did not hear from the service advisor on Monday or Tuesday. When I called Wednesday morning, he said he did not get an update from the technician but would walk to the back end of the shop to talk to him. After a while he came back and said that the technician had not started the diagnosis. That is 4 working days after my drop-off on the scheduled appointment day! The service advisor explained that the technician, who is certified to work on plug-in hybrids, is also the guy who works on transmission. He had another transmission job in his bay and could not work on my car. I always thought I make an appointment with someone for exactly the purpose to get a spot on their busy schedule. In the end it seems like they performed my car's diagnosis later that Wednesday. The repair did not require ordering any parts and the car was ready for pick-up in the afternoon of the next day. I guess, next time I will call the service department shortly before my appointment to make sure that the specialized technician is indeed available on the day, I am scheduled to bring my car in. Since this is a combined service department for Chevrolet and Cadillac, I have to assume that this type of scheduling problem can happen to all Chevrolet Volt PHEV and Bolt BEV owners, too More

Purchased a 2017 Ram from Daron. I came to look at a Ford F150 that was to be transferred to Monroe from Charlotte. Unfortunately, the Ford was no longer available and Paige looked I came to look at a Ford F150 that was to be transferred to Monroe from Charlotte. Unfortunately, the Ford was no longer available and Paige looked at options and found the 2017 that had recently been traded in but had not been cleaned up yet. After some reasonable negotiations on trade value and requested additions we closed the deal. Daron was great with no pressure and Paige was very open minded on making the deal work for me. Good experience with good people all around. More