Heller Ford

We are returning customers to Heller Ford simply because of salesman Ryan Garrett. The experiences we have received are exceptional. Ryan doesn t play any games, no hassle, no haggle, and no hidden agendas. of salesman Ryan Garrett. The experiences we have received are exceptional. Ryan doesn t play any games, no hassle, no haggle, and no hidden agendas. He doesn t pressure you to buy something that isn t perfect or on the lot. He goes far and above to ensure you have exactly what you want in a vehicle. He stays in constant contact and has followed up several times after the sale to ensure our satisfaction. We drive well over an hour to see Ryan and bypass numerous other Ford dealerships on the way...just wish they were closer so we could get our vehicles serviced there as well. Highly recommend Ryan and Heller Ford. More

I had heard very good things about Heller Ford in El Paso, so when I was looking for a Jeep....they were the first dealership I looked at. Michael Masterson was extremely helpful. He called me and we s Paso, so when I was looking for a Jeep....they were the first dealership I looked at. Michael Masterson was extremely helpful. He called me and we set up a time for a test drive and for me to take the Jeep to my mechanic to check it out. I really appreciated the fact that Heller Ford was so accommodating...that tells me they really trust that they are putting out good quality used vehicles. Michael did a fantastic job as we negotiated a fair price. I am hoping that any of my friends looking for a quality vehicle and a fair price take the trip to Heller Ford in El Paso! Thanks for everything, Michael!! You're awesome! More

I would recommend buying a car at Heller Ford in ElPaso, IL. Their selection is great; service is topnotch; and employees are professional. I am completely satisfied with my visits to Heller and came home IL. Their selection is great; service is topnotch; and employees are professional. I am completely satisfied with my visits to Heller and came home with a beautiful Ford Focus. More

Staff very friendly. Attentive to needs. Gave top dollar for my trade in. Purchased a 2010 Ford Explorer low mileage and great price, best price around. for my trade in. Purchased a 2010 Ford Explorer low mileage and great price, best price around. More

I can't believe you would even want me to want a review! HELLer Ford sold me a crap used car and did not disclose the accidents this car had obviously been in. After finally taking it back, I have a car I d HELLer Ford sold me a crap used car and did not disclose the accidents this car had obviously been in. After finally taking it back, I have a car I didn't really want but had to buy because I had nothing to drive at all. I am still waiting for the Ford emblem to be replaced. Its been over two months. The part is in, but no one has bothered to replace it. Can I give negative stars? I would never send anyone to HELLer Ford. Do not expect the dealership to stand behind what they sell you. More

I recently bought a 2011 Ford F150 from Heller Ford in El Paso, Illinois and was very happy and satisfied with the amount of customer service that was shone to me and the very friendly sales team. Heller gav Paso, Illinois and was very happy and satisfied with the amount of customer service that was shone to me and the very friendly sales team. Heller gave me what my trade was blue booked at without any haggling and thoroughly informed me of all the incentives that were available on vehicle. This was the second F150 pickup that I have purchased from them at their Ford dealership and I have also bought another pickup from their other location in Pontiac, Illinois in the past. I recommend for anyone looking for a new or used vehicle to give them a try. More

Very happy with the help and service I have used both the ElPaso store and the Pontiac store and have always received great honest service at the two dealer ships. ElPaso store and the Pontiac store and have always received great honest service at the two dealer ships. More

Ryan did everything possible to get the truck that I wanted and Neil Heller also worked long and hard to ensure that I was totally satisfied. There is no dealer in Central Illinois that I will do busin wanted and Neil Heller also worked long and hard to ensure that I was totally satisfied. There is no dealer in Central Illinois that I will do business with other than Heller Ford. They put the customer first in sales and service. More

I am from Springfield but drove the 80 miles to Heller to see a specific used vehicle. After much pressure I purchased a new vehicle that they insisted would work for my family. When I got home, it didn't. see a specific used vehicle. After much pressure I purchased a new vehicle that they insisted would work for my family. When I got home, it didn't. I returned to Heller the next business day to try to work with them only to hear a deal is a deal and I could trade out of the vehicle but would have to absorb the costs and depreciation of the new vehicle that I drove home and back. Granted I signed the papers but they were still lying on the desk and they could have worked with me but didn't want to set a precedent for the next guy who "bought a blue truck and then decided he wanted a white one". Not the same situation; my family literally doesn't fit. I sure didn't get the same reception when I went back as I did the first night I was there and they were all playing with my baby so I could sign those papers. I feel they took advantage of my not so perfect credit but my credit isn't a reflection of irresponsibility it's because I have adopted 3 cocaine exposed babies and had high medical bills (which I am paying). To top it all off they had me to write postdated checks for my next three paydays because they wanted more money down then I told them I could afford and I have now learned from the Attorney Generals office that postdated checks are illegal. Heller knew it was illegal because when I asked for copies of the checks and the "internal form" that I signed regarding the postdated checks, they refused to provide them. Think long and hard before going to HELLer. More

chad went out of his way to give me very good detail on a car I had interest in! I live in Florida so getting alot of detail is so much more important before I travel to see and buy a car! Chad spent alot car I had interest in! I live in Florida so getting alot of detail is so much more important before I travel to see and buy a car! Chad spent alot of extra time answering all my concerns and interests about the car I had interest in thank u Chad! excellent sales person! More