Heiser Toyota - Service Center

So far I’ve taken both of my Toyotas to this location for oil changes and the experience have been average but good, on par with other dealers I’ve been too, keep in mind I’ve been a Toyota owner consistentl oil changes and the experience have been average but good, on par with other dealers I’ve been too, keep in mind I’ve been a Toyota owner consistently since 2006. Acknowledgment of customers when they come into the service area adds to the customer experience. Service advisors should not try to Coach a 5 star review out of a customer, somewhere in the systematics this rating system is off. Toyota has been a dependable brand overall. More

Lack of follow up on services/approvals. I had to be the one calling for updates after the dates they said they would call me. I also had to be the one calling the vendor to check on approva I had to be the one calling for updates after the dates they said they would call me. I also had to be the one calling the vendor to check on approval and I think that has to be the representatives job as well. More

Very good experience with my oil change and tire rotation. They recommended an overdue throttle body clean as well. Work took a reasonable amount of time, which is appreciated. rotation. They recommended an overdue throttle body clean as well. Work took a reasonable amount of time, which is appreciated. More

A very clean establishment. Friendly and professional staff. Fast service, good communication and customer service. Friendly and professional staff. Fast service, good communication and customer service. More

I was told over the phone that they would connect my vehicle for a diagnostic check.In reality. All they did was a visual check . I could have done that . vehicle for a diagnostic check.In reality. All they did was a visual check . I could have done that . More

Courteous and professional service! They gave me an accurate time frame and pointed out what was done! They gave me an accurate time frame and pointed out what was done! More

good service and explained the problem and showed me the leak on my car to my satiafaction leak on my car to my satiafaction More

I have always received great service at Heiser Toyota. Everyone is very accommodating here at Heiser. Everyone is very accommodating here at Heiser. More

Although it took longer than expected, service was exceptional. Tom was fabulous. Please treasure him as a valued employee.! exceptional. Tom was fabulous. Please treasure him as a valued employee.! More

Great service and great people. I am always treated wonderful. I buy all my cars here. I am always treated wonderful. I buy all my cars here. More