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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,885 Reviews

3,885 Reviews of Heiser Toyota - Service Center

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October 22, 2024

This dealership always has such great service. I am never disappointed when I leave here. More

by derlee1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Matt and our team can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 22, 2024

Exceptional customer service. I am a disabled veteran and they exceeded my expectations. Thanks Heiser. Keep up the great work. More

by milwsudz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 21, 2024

Not good customer service, when I came in, no one acknowledged me and kept passing me and looking at me while they were helping other customer. In the past somebody will say” good morning, I will be More

by Kareem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorgo Ndina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Dixon
Oct 24, 2024 -

Heiser Toyota responded

Kareem, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 21, 2024

Great customer service! . Lori was extremely helpful scheduling my services and assisting me with a loaner vehicle while my car was being serviced! More

by veaton.28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Gong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Heiser Toyota responded

We are very happy to hear that Lori provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 21, 2024

They were very good at taking care of oil change and fix some the things quick people More

by ahmed.arbab911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Dixon
Oct 21, 2024 -

Heiser Toyota responded

Hello Ahmed: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 20, 2024

It was a good experience. I was informed by the tec of all the things that was happening More

by carolynholmes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Heiser Toyota responded

Carolyn, Thank you so much for your excellent review! We are so glad that Matt had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 19, 2024

Did not fix original problem , had to come back three times untrustworthy, I will never return More

by robert_hinek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Foti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, Robert, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 19, 2024

Had a great experience working with "Toyota Tom" Lowther in May when we put new brakes on the car and he alerted me that the tires needed to be replaced in the near future. At that time he told me there wo More

by WJKIRSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear Tom was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 18, 2024

I've never once had an issue with these fine folks at Toyota. I was nervous buying a new car but these guys made it easy on me and broke everything down. I've now had it for 42k miles and every time I' More

by chrisbork33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Dixon
Oct 19, 2024 -

Heiser Toyota responded

Chris, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 18, 2024

Chris Dixon service advisor very helpful and knowledgeable And recommended what services needed for 60,000 K 2019 Avalon hybrid. More

by JMATTHEWS9028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Oct 19, 2024 -

Heiser Toyota responded

Thank you! Christopher and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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