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Heiser Chevrolet Cadillac - Service Center

West Bend, WI

4.3
819 Reviews

819 Reviews of Heiser Chevrolet Cadillac - Service Center

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May 18, 2020

Thorough Was impressed that they were follow CDC guidelines! Even gave me the healthcare provider discount. Even though I was wearing my scrubs! Good job, Than More

by RANDY.HOLTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
May 19, 2020 -

Heiser Chevrolet Cadillac responded

Dear Randy, Thank you for sharing your positive review of your service experience! We thank you for being a health care worker and serving the community! Heiser Automotive

May 17, 2020

Always 1st rate Very impressive service area. Organized, looks like everyone knows what they're doing. Always given a full explanation of what will bw donw follow More

by LMRPHASE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Marcouiller
May 18, 2020 -

Heiser Chevrolet Cadillac responded

Thank you for your positive feedback about your service experience. We appreciate your business and hope to see you soon!

May 14, 2020

Caring Mechanics When I take my Equinox in you guys treat my car like I treat it! The mechanics always do a fine job! I am always pleased with the service and it is More

by DRUM832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone has been absolutely wonderful
May 15, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave such a glowing review of our team. We appreciate the opportunity to earn your service business and hope to see you soon!

May 12, 2020

Disappointment with Chevy Silverado Cam shaft and lifters were knocking at 36,500 miles on my 2017 Chevy Silverado. Now motor has been torn down and replaced these parts. I've only dri More

by ROXANNEAVERILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Leigh Mattilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Heimerl
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2020 -

Heiser Chevrolet Cadillac responded

Dear Roxanne, Thank you for you feedback. Please reach out to us again if we can be of assistance. Happy driving!

May 10, 2020

Service fine. Requested not to fill washer fluid because I use a certain kind. No one listened, it was filled. Service department needs to listen more closely to the customers. More

by JTSCHELL85
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
May 11, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, We sincerely apologize for our staff's error. Can you please private message us your contact information so that our Service Manager can reach out and address your concerns? Thank you, Heiser Automotive

April 29, 2020

Great service! Everyone was friendly and professional. The service department was clean and organized. The sales team treated me with respect and I got a great deal. More

by WSCHELLINGER
Recommend Dealer
Yes
Employees Worked With
Gary Marcouiller, Mathias "Taz" Derksen, Bob Felder
Apr 29, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you very much for your positive feedback of your sales and service experiences. We look forward to seeing you soon. Heiser Automotive

April 27, 2020

Fast & great! Everyone is so helpful and considerate, especially in this time of "Safe at Home" The car was done quickly and efficiently and was sparkly clean!!! More

by Dr. Joanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Konek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan in service, Joe Vicari Jr.
Apr 27, 2020 -

Heiser Chevrolet Cadillac responded

Dear Dr. Joanne, Thank you very much for your positive feedback! We appreciate your comments and look forward to seeing you again soon!

April 25, 2020

Heifer has always been very cordial and professional. This latest visit was complex. I appreciated the length they went to determine the cause of the problem. More

by rev_schram
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 27, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for sharing your positive feedback with us! We appreciate your business. Sincerely, Heiser Chevrolet West Bend

April 06, 2020

excellent the service dept. is excellent, great to work with. very knowledgeable and always helpful. i take all three of my cars here for all my service needs. More

by BUBLITZWLDMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nathen
Apr 10, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team in our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

April 05, 2020

Service work I really appreciated the effort to get me in and out. It was great service on short notice before a long trip out os state. More

by ERAZMASN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service area
Apr 10, 2020 -

Heiser Chevrolet Cadillac responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team in our service department. We greatly appreciate your business and hope to see you again soon. Happy driving!

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