Headquarter Honda

Headquarter Honda responded

Angie77, we repsonded Jun 17 at 6:30. Below is our original response, which did not post: Good evening, Angie77b, the Versa you purchased clearly had a Buyer’s Guide on it advising that it was “As Is’ with 50/50 power train coverage. When you called, you were asked to come back to the dealership so we could look at the Versa for your concerns about the gas gauge and the tire pressure. Jeff told you that even though, is was 50/50 coverage, Headquarter would fix the gas gauge and the tire pressure. Tire pressure, all manufacturers’ vehicle will experience the tire pressure warning with the changes in the air temperature in the tire and the outside. It happens more frequently when Florida gets into the “colder” months and driving the car after it has sat at night either in a garage or the drive. The air will warm quicker than the air around it. Vise Versa in the warmer months. The tire can not be over inflated. We do check the pressure and when a vehicle sits for either a little or long of time, it could trigger the warning. Gas Gauge, Headquarter did explain that we could not recreate the failure over the course of time that you waited here on Saturday. We sincerely apologize, but we did our best without actually dropping the gas tank to do a complete and through diagnostics. Unfortunately, it is not as simple as it one would image. There is more to dropping the gas tank, than a few screws and test points with equipment. We have to unbolt it and watch for all the hoses and wires that are part of the system as well as other systems associated with the gas system (as damage to one of these could trigger a warning failure) to see where the damage is actually located. The damage could not only be to the hoses but wiring between the system and the computer. We understand your frustration, but rodent damage is extremely more complete in Florida than residents realize. Unfortunately, this is the first we are learning of your other concerns you are addressing in this posting: replacement of wipers, brights not working, speaker in the passenger rear or an odor in the vehicle. We are still willing to assist you. Our Service Department is open Monday to Friday, from 8:00 am to 7:00 pm and Saturday to Sunday, 8:00 am to 4:00 pm. We understand the inconvenience to you would be arriving to us at 8:00 am pick up a rental or by 5:00 pm, Monday through Friday, as we use Enterprise Rental and held to their hours. Now you got go direct to Enterprise for when they open at 8:30 am to get the rental. How would you like to proceed on addressing your concerns? The Headquarter Honda Team

Headquarter Honda responded

Good evening, Mr. Ackley I apologize for the interaction we had upon your visit. I was previously unaware that you were here the day before and that you had asked for an out the door price. My interpretation was that you were negotiating without affording us the fair opportunity to show value in our product; that puts us at an immediate disadvantage because if there is no value built, we have no right asking for any dollar amount. Nonetheless, this is a tactic some of our customers use and we handled it incorrectly. As the new car manager here, I realize not everyone pays MSRP or "sticker price" but as a policy we don’t deviate from the sticker when we are just “talking”. MSRP on the vehicle you were inquiring about is $29,655.00 plus tax, tag and all other fees. Out the door that becomes $32,769.77 assuming you need a new tag. I realize we probably lost this opportunity to sell you a vehicle and that’s unfortunate. We do sell between 150-200 vehicles and our customers seem to love buying cars here. If there is anything we could do to repair our relationship, please let me know; and if not, I completely understand. Once again please accept my personal apology and that of Headquarter Honda’s.

AmonAckley responded

I accept the apology. I already own a Honda Odyssey. I already like it. You didn't need to sell me, and I abhor the practice of wasting time so as to invest a customer in the sale. As to negotiating, I went and got prices from your competitors and they did not seem especially put out to offer me an out the door price. I would have appreciated a competitive quote, but would also have been satisfied just understanding the fees and tax implications as I live in Orange county and you are in Lake County. If fees were to be included at contract time that I had not previously been made aware of I would have walked away. Rather than put either of us in that position I thought it would be a good idea to find out ahead of time. Good luck in the future, but you owe Leon a missed commission.

Headquarter Honda responded

Good evening, Mr. Ackley, I am the Customer Relations Manager. I want to thank you for responding and accepting Mike's sincere apology. If I may, I want to offer you an out the door pricing, including explanation of the difference between Orange and Lake County taxes. In order to provide you with the most precise pricing; I would like to know the model and trim level you are interesting in acquiring. As you are well aware, more than states taxes are included at contract. Therefore, I must ask the following for all to be considered and is included for your request: Will you have a trade and transferring or require a new tag and registration? I will work with our Internet Manager, Chris Cutting, to be sure that everything is included. Also, do you have preference of color, when you are ready; we can reserve the vehicle for your inspection prior to finalization? Again thank you for your kind re-consideration, The Headquarter Honda Team