Hayes Chrysler Dodge Jeep of Gainesville

Another afternoon visit with the Service Center! Took my Jeep Grand Cherokee Limited in to have headlights installed. Arrived at 1:00 pm and left the dealership at 4:45 pm. This is how long it took t Took my Jeep Grand Cherokee Limited in to have headlights installed. Arrived at 1:00 pm and left the dealership at 4:45 pm. This is how long it took to install 2 low-beam replacement bulbs. The service advisor seemed rude, short with my questions, very rushed, to busy to deal with me, and no one else was helpful either. There was only one car ahead of me when I arrived, and 3 cars behind me. They all were fixed with worse issues than mine before my car was looked at. I was the last customer to leave the service center building! There were 2 or 3 customers that just at random, came in while my car was just sitting and waiting to be worked on and they fixed all the other walk-in car repairs first. What in the heck is up with these people. Also, upon leaving the dealership, it was beginning to get dark. So I turned on the headlights during my travel home and I couldn't see a foot in front of me, mush less the other cars. The service technician had installed the new low-beam light wrong and it was so dangerous that I pulled the car over and let everyone else pass. So I am headed back there again on a Saturday to spend another day with them trying to figure out what the heck they did to my lights. Extremely bad technician service and awful service advisor service. This is my 3rd or 4th trip to this dealership with the same basic results every time, but with different issues. I would not recommend using this dealership, ever!!! More

Exciting, appreciative experience. We have done business with Chrysler n dodge for many yrs. Needed an upgrade. Rich n all the people at Hayes made our experience easy n delightful. R We have done business with Chrysler n dodge for many yrs. Needed an upgrade. Rich n all the people at Hayes made our experience easy n delightful. Rich catered our purchase to our specific needs. We are very appreciative More

Easy to deal with, great people I'm a repeat offender with Hayes, and each time I've been very pleased with the level of professionalism and straightforward approach to doing busines I'm a repeat offender with Hayes, and each time I've been very pleased with the level of professionalism and straightforward approach to doing business. They listen, which is unique these days, and deliver. When they say you are part of the family, they mean it, I'm always comfortable working with the sales, finance and service teams. I'll be back when it is time. Joe Beck More

Great Buying Experience Salesmen Customer Focused and Professional I would definitely recommend. Dealership has retained cubes for salesman to speak to customers which is pr Salesmen Customer Focused and Professional I would definitely recommend. Dealership has retained cubes for salesman to speak to customers which is preferred rather than these new open environment setups where there is no one on one feel and lack of privacy to discuss various details with salesmen or spouse. More

Excellent. Totally satisfied. Excellent customer service. From initial contact to drive out. . Eric was pleasant and helpful. Then we got Jason and he worked to get us the best de Excellent customer service. From initial contact to drive out. . Eric was pleasant and helpful. Then we got Jason and he worked to get us the best deal for our budget and needs. Finance worked beyond to give us the best payment possible Excellent service. Great team. Thank you for the great experience. We love our truck! More

Good work, but lousy treatment This is a good dealership and I had two good experiences for service work. The third time was not the charm. I dropped off my wife's car and was told This is a good dealership and I had two good experiences for service work. The third time was not the charm. I dropped off my wife's car and was told it would be 2.5 hours. I asked for a ride to work and told the driver to pick me up at 1:30. (HE WROTE IT DOWN.) I called to confirm the pickup at 1:15. I had a runaround to ask the question for the shuttle driver. When my call was transferred for the third time, no one answered after 20 rings. Naturally, the driver did not show up so I had to walk the 1+ mile to the dealership. No one offered an apology. I saw the shuttle driver and asked him why he didn't pick me up as requested He said the service adviser did not tell him to. Again no apology! More

All Good I really had a positive experience at this dealership. Everyone was courteous & Jason Pirkle was awesome at working out a deal I could live with! Can' I really had a positive experience at this dealership. Everyone was courteous & Jason Pirkle was awesome at working out a deal I could live with! Can't say enough good things about my experience & I would highly recommend them! More

Everything was absolutely perfect. I really enjoyed working with Ritch he made buying a truck a great experience. Everyone at the dealership did a wonderful job. I am very pleased wit I really enjoyed working with Ritch he made buying a truck a great experience. Everyone at the dealership did a wonderful job. I am very pleased with my new truck. The finance department were also great. More

Great experience There was no pressure to buy and the sales associate went above and beyond to ensure the vehicle I picked up from out of state was perfect when I got There was no pressure to buy and the sales associate went above and beyond to ensure the vehicle I picked up from out of state was perfect when I got there. The vehicle was fairly priced and exceeded my expectations. Friendly, fast and fun describes my experience. Thanks Tracy!! More

Preowned Car purchase Ritch and Vince were extremely helpful and very responsive to all my inquiries. They were great to work with and friendly. I’d highly recommend this Ritch and Vince were extremely helpful and very responsive to all my inquiries. They were great to work with and friendly. I’d highly recommend this dealership! More