Hawk Ford of St. Charles - Service Center

Service dept has to be the worst ever. someone schedules a time over the phone but doesn’t tell the service dept then nobody knows what’s going on someone schedules a time over the phone but doesn’t tell the service dept then nobody knows what’s going on More

This dealership has some of the best customer service you can ask for. Willing to go the extra mile for you. can ask for. Willing to go the extra mile for you. More

Connor appeared tired and not very with it at 07:30AM when I arrived. Small greeting, at best, and very disinterested during the check-in process. Everything else went according to plan. Connor was a when I arrived. Small greeting, at best, and very disinterested during the check-in process. Everything else went according to plan. Connor was a little more pro-active an hour later at check out. More

Conner was very helpful and knowledgable. No issues with any of the work completed. Satisfied customer! No issues with any of the work completed. Satisfied customer! More

Service gentleman Drew in the truck center was excellent. Very nice experience ! I highly recomend hawk Ford xx Charels Very nice experience ! I highly recomend hawk Ford xx Charels More

The team was friendly and fast. I was overall pleased with the service. No issues. I was overall pleased with the service. No issues. More

Love Hard Ford of St. Charles. We always get great customer service, and give timely updates on the vehicle. Charles. We always get great customer service, and give timely updates on the vehicle. More

I was able to make an appointment for my service. When I arrived, I was greeted and the intake process was easy. I brought along my laptop to work while I waited. There wasn't a table or counter wher When I arrived, I was greeted and the intake process was easy. I brought along my laptop to work while I waited. There wasn't a table or counter where I could comfortably work like in the oil change waiting area. Service was pretty close to on-time as promised. I had rear climate controls installed that had been left out when they built the car to get it to the dealership faster. I am unsure of exactly where they installed the items because no one showed me what they did. More

So much bv for a quick review. My experience just went totally down hill. Bye My experience just went totally down hill. Bye More

Connor is a very bright, kind individual who is interested in helping people. I listened as he spoke with an elderly man who was waiting for his vehicle. He could not have been more focused on maki interested in helping people. I listened as he spoke with an elderly man who was waiting for his vehicle. He could not have been more focused on making the experience at Hawk the best it could be. He was very professional as he assisted me with my vehicle. This is a young man that should be given every opportunity to grow in the industry. your dealership will be better as Connor and others like him are given the support and continued incentive to continue their amazing work, There was a young lady in the past who has assisted me in the past, I cannot recall her name, but she was also very, very good at her job and assisting the customers. More