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Hawk Ford of St. Charles - Service Center

St. Charles, IL

4.7
1,844 Reviews
Call Service Center (630) 384-9905

1,844 Reviews of Hawk Ford of St. Charles - Service Center

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May 03, 2024

Bill and Chris promptly got me approved for a new truck, came a long ways for it, and they got they job done quickly. More

by HUNTERRON66
Workmanship
Recommend Dealer
Yes
Employees Worked With
Bill Wackerlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for choosing Hawk Ford of xx. Charles for your new truck purchase! We're pleased to hear that Bill and Chris provided you with a swift and efficient approval process, making the journey worthwhile. Enjoy your new truck, and thank you for your patronage!

May 02, 2024

I am completely satisfied with the service department. Very helpful from start to finish. Would highly recommend them. More

by JEFFNKELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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May 08, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your satisfaction with our service department at Hawk Ford of xx. Charles! It's wonderful to know that our team provided helpful assistance from start to finish. Thank you for recommending us, and we look forward to serving you again in the future!

May 02, 2024

as a county department with a fleet of ford products we buy a lot of parts ang get a lot of warranty repairs Doug and his staff in parts and Steve and his staff in service are always a pleasure to do busin More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Roby, Juan Guerrero
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May 08, 2024 -

Hawk Ford of St. Charles responded

Thank you for your continued trust in Hawk Ford of xx. Charles for your county department's parts and warranty repairs! We appreciate your kind words about Doug, Steve, and their respective teams, making your business interactions a pleasure. We're here to support your fleet needs whenever you require assistance!

May 01, 2024

I thought the repair was quick and they got me in as soon as possible. I did think it was very expensive!! The folks I worked with were very polite. More

by KLAMB256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
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May 03, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we're thrilled to hear we could swiftly attend to your repair needs. While we aim for efficiency, we understand concerns about pricing and value your feedback on our service and staff politeness.

April 28, 2024

Great work amazing and great communication. Will definitely bring my truck back for future work!! 10 out of 10 service!! More

by JOKERJR892000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear about your positive experience and the excellent communication you received! We look forward to providing you with top-notch service again when you bring your truck back to Hawk Ford of xx. Charles.

April 25, 2024

The service was very good. I did not have to weight to long. every one was very friendly. More

by BALLSHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Brown
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May 01, 2024 -

Hawk Ford of St. Charles responded

Thank you for sharing your feedback! We're glad to hear you had a positive experience with prompt service and friendly staff at Hawk Ford of xx. Charles. Your satisfaction is our priority, and we look forward to serving you again in the future.

April 24, 2024

Thorough in diagnosing and making sure everything was taken care of same day. Great explanation of what needed to be taken care of right away and what can wait. More

by TULAANGENI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quicklane
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May 01, 2024 -

Hawk Ford of St. Charles responded

We're delighted to hear that our team provided thorough diagnostics and efficient service for you at Hawk Ford of xx. Charles! Your positive feedback about the clear explanations is greatly appreciated, and we aim to continue delivering exceptional care for your vehicle needs.

April 22, 2024

Jerry was very helpful and helped me out alot! Made sure he took away my stresses by giving me a loaner car so I wouldn’t skip a beat in my daily life. Would def come back More

by MAXCAREY90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry,
Report | Print
May 01, 2024 -

Hawk Ford of St. Charles responded

We're thrilled to hear that Jerry provided you with helpful assistance and ensured a seamless experience by providing a loaner car at Hawk Ford of xx. Charles! Your satisfaction is our priority, and we look forward to welcoming you back for any future needs.

April 21, 2024

Came in for an oil change and I guess I just assumed the tires would be rotated, guess its my fault but I could have been asked. Service was great. More

by TJPAINGOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Colin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marisa Case
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Apr 23, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we appreciate your feedback and aim to exceed expectations. We'll ensure better communication next time regarding tire rotation during your oil change. Thank you for acknowledging our great service!

April 19, 2024

we at the sheriffs dept deal with several dealers i would rate steve staub in service and doug and his team in parts as the best people in their industry always. helpful and professional. More

by HARRISONGARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Staub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Mohon
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mueller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Roby, Juan Guerrero
Report | Print
Apr 23, 2024 -

Hawk Ford of St. Charles responded

At Hawk Ford of xx. Charles, we are honored to be recognized by the Sheriff's Department for our exceptional service and professionalism. Steve Staub in service and Doug with his parts team are dedicated to providing the best experience possible. We appreciate your continued trust and look forward to serving you with the same level of excellence.

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