Hawk Chrysler Dodge Jeep Ram - Service Center

I have been taking my Durango SRT to Hawk CDJR for roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine roughly 3 years now. For the most part the service team has taken care of my Durango. In my most recent visit, I went in for 3 issues; a check engine light, a broke Evap line, and a vibration under heavy acceleration. The check engine light, and the Evap line when addressed, but the vibration was not addressed or mentioned. At some point, i have to go back to the dealership for a diagnostic on that. Its hard to be without a vehicle while it is in for service, so i consider this a miss when i have to make multiple visits for a unresolved issue. Lastly, the invoice i receive was a little move vague than i would like to see. To diagnos the my Evap leak, a smoke machine was needed. When the dust settled, the invoice was ~$1,500, but the invoice mentioned diagnos + Install for ~$1100 and parts was $100. I would like to have seen a more clearly itemized invoice: Smoke test Diag= X Install of evap line= X service hours = x cost Install of esim = X service hours = x cost My invoice was not itemized like this, which could lead to a misunderstanding of cost. As a customer who is spending their hard earn money, I would like to know how i am spending it with detail at the dealership. Don't get me wrong, i would like to keep as much of my money as possible, but i do understand that you have to pay to play when you own a SRT vehicle. BUT please break down the cost better for me. Overall, i recommend the service team here. I will be back to get an understanding of the last of my issues regarding the vibration under heavy acceleration. They techs will normally provide a video breakdown of the service need as well that is sent via text to the customer. More

When i got there Brandon took care of me. He was pleasant and made sure the part was in stock. I went in the waiting room and about a hour later he told me they started working on it and n He was pleasant and made sure the part was in stock. I went in the waiting room and about a hour later he told me they started working on it and not to much longer the truck was ready. More

Fast service and good customer service. Knowledge of job on my vehicle was encouraging. Friendly environment. Knowledge of job on my vehicle was encouraging. Friendly environment. More

The service experts diagnosed my Jeep's transmission and vibration issues correctly. The work was scheduled for my vacation and when I came back it drove like it was new. vibration issues correctly. The work was scheduled for my vacation and when I came back it drove like it was new. More

I've taken my car to be fixed there since January 23 and every time I get it back it goes out for the samething. Now it created a chain reaction and the new service director Dennis refuse to do anything. Pl every time I get it back it goes out for the samething. Now it created a chain reaction and the new service director Dennis refuse to do anything. Please take your car somewhere else. They don't respond or answer the phone. Terrible customer service. More

The service department of HAWK Jeep is outstanding. Employees such as Brandon make this dealership feel well-cared for and listened to, Employees such as Brandon make this dealership feel well-cared for and listened to, More

Thank you a million to Brandon, and the technician that worked on my car Ricardo! My wrangler was in for multiple lights on the dash and thanks to them my baby is back driving on the road! worked on my car Ricardo! My wrangler was in for multiple lights on the dash and thanks to them my baby is back driving on the road! More

It’s a great dealership, with even great customer service! It’s super amazing here. service! It’s super amazing here. More

Fast and efficient service. Even though I was one of the first cars in the line, my service was completed within an appropriate time. Even though I was one of the first cars in the line, my service was completed within an appropriate time. More

Brandon was very helpful and great to work with in getting my 2014 Jeep repaired. getting my 2014 Jeep repaired. More