Hawk Chrysler Dodge Jeep Ram - Service Center

Service department is pretty good. Management not totally honoring coupons. Please read the fine print. Management not totally honoring coupons. Please read the fine print. More

I took my car for a sit electronic issue, the dealer did all they could to take care of the issue as soon as possible, it took a little longer than expected due to parts but at the end everything was taken all they could to take care of the issue as soon as possible, it took a little longer than expected due to parts but at the end everything was taken care. More

Great customer service very satisfied with cost. My problems were fixed in a timely manner My problems were fixed in a timely manner More

Service was great. Result was great. Mike was awesome. I’m glad I chose Hawk Auto . Result was great. Mike was awesome. I’m glad I chose Hawk Auto . More

Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was still happy with it! Thank you! More

I really appreciate Hawk's dealership, the service is professional and reliable. If you need transportation they're there to assist you til the end! professional and reliable. If you need transportation they're there to assist you til the end! More

Very poor courtesy maintenance. Dirtied my rugs with black grease shoes. $1900 mess. Very poor courtesy. Dirtied my rugs with black grease shoes. $1900 mess. Very poor courtesy. More

Hawk is always clean and the waiting area has a full station of snacks and beverages. station of snacks and beverages. More

Great customer service. Brandon Sweeney helped out a lot You guys do a good job. Brandon Sweeney helped out a lot You guys do a good job. More

I dropped my van off for a confirmed morning service appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more tha appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more than 30 minutes one day, and was assured the service manager would call back, but he never did. Jorge, Jerome, and Jim Kinney are all completely non-responsive to calls, messages, voicemail, and email. I became concerned something had happened to the van, so I decided to pick it up and take it elsewhere. When I arrived, Jim Kinney the Gen'l Manager, Jerome the Service Manager, and two other men were sitting in the service department looking at someone's kitchen remodel pictures online. There were zero customers, no one was on the phone, and no work was taking place. Jerome recognized my name, quickly scurried out of the office to the garage work area, and had someone hastily take care of the recall, which was a software update. Jim K offered a lackluster explanation about having staff issues and being aware that their service needs improvement. This is not a staff issue. This is a management issue. When two managers do not return calls and instead choose to slack off and ogle images on internet, they are setting a low level of expectation for their staff. More