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Hart Kia
Salem, VA
58 Reviews
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58 Reviews of Hart Kia
September 23, 2024
Jason Lynch & Rubin Ferris were the best in helping my wife & I find the vehicle that we were looking for. They went out of their way to help us get what we were looking for. They took their time with u wife & I find the vehicle that we were looking for. They went out of their way to help us get what we were looking for. They took their time with us & never did they try to pressure us to do something else that we didn’t want. I highly recommend Hart Kia for any of your automotive needs. They are the best! More
by frankd
Employees Worked With
Jason Lynch & Ruben Farris
September 19, 2024
After having a minor accident in July, I needed to have repairs done to our 2024 Kia Seltos. I immediately knew where to take the car for outstanding service and results. Hart Kia in Salem Virginia.. We've repairs done to our 2024 Kia Seltos. I immediately knew where to take the car for outstanding service and results. Hart Kia in Salem Virginia.. We've purchased our last three cars from Hart Kia. From sales to the service department, the fine people there have provided the highest example of excellent customer service each and every time. The body shop provided outstanding service as well. We couldn't be more pleased.. You can't do better than Perfect!! More
by GhostlySpirits
Employees Worked With
Ricky Conner, Jennie Hodges
August 30, 2024
Our Sorento SXL suffered an alternator failure on I-81 Southbound en route to our home in W. NC after 7 years of trouble-free driving at around 97k miles. We like everything about this tech-laden model an Southbound en route to our home in W. NC after 7 years of trouble-free driving at around 97k miles. We like everything about this tech-laden model and we definitely wanted to put more miles on it, having been diligent on the recommended oil and fluid exchange intervals. We also wanted a KIA dealership to work on it, but knew nothing about Hart Motors. We took a local hotel room near Salem’s mall. After we’d had the car dropped at Hart, leaving our contact details on the key-drop packet, we were planning to find a Monday Uber to get over there. The personnel were all kind and helpful, planning to start investigating the issue Monday mid-morning to help us get back on the highway. They insisted their driver Buddy come over and pick us up at the motel and bring us to the Hart lobby in a slick white Telluride. Dealership even offered to help us obtain a lunch if we wanted. Meanwhile they tested & confirmed the alt failure, but then caught some important details as well: a critical battery shim was left out from an earlier AGM battery replacement and the rear wiper blade was dried & shredding - easy to overlook when everyone only concentrates on front wipers. By early afternoon the car was ready to roll. Meanwhile, Jennie, working adjacent the finance office, was super-diligent in waiting patiently a long time on the phone to contact and get us authorized for our KIA authorized extended warranty we’d (originally purchased thru Knoxville Cadillac). Car then ran flawlessly as we confidently headed on to home in W. NC. While waiting, I had checked out some newer inventory and Shane was very relaxed and informative. We had driven to an adjacent state when we found the Sorento, and would have no problem coming back north to Salem VA based on the quality of folks there for both sales and service. Thank you Hart Motors for solving our unexpected distress and flipping it back to the positive! More
by SkitnuRen
Employees Worked With
Jennie, Service Manager, Kimberley in Finance, Shane Scott
August 25, 2024
I needed a VA State Inspection, oil & filter change and tire rotation for my 2021 RAM 1500. I scheduled with Bert and dropped the truck off the night before. The work was completed by 2:00 pm the next da tire rotation for my 2021 RAM 1500. I scheduled with Bert and dropped the truck off the night before. The work was completed by 2:00 pm the next day. Great service and such pleasant and professional people. Very pleased. More
by Bill
Employees Worked With
Bert
August 12, 2024
Excellent service! Would recommend Hart Motors for new, used vehicles, and service! The team are professionals, knowledgeable, care, friendly, great to work with on any Would recommend Hart Motors for new, used vehicles, and service! The team are professionals, knowledgeable, care, friendly, great to work with on any vehicle I and my family have owned, purchased from them, and serviced! More
by dghardin7
Employees Worked With
Bert, Jennie, John, other
July 27, 2024
Great buying experience from start to finished. Excellent customer service. No pushy sales person. Very knowledgeable and understanding of the type of car I was looking for. Everyone from the sales Excellent customer service. No pushy sales person. Very knowledgeable and understanding of the type of car I was looking for. Everyone from the sales person to the financial person made sure that I had all the information that I needed. Smooth process from start to finish. This is the second car that I have purchased from Hart Kia. Overall excellent experience. More
by nwright
Employees Worked With
Shane and Max
July 16, 2024
Great experience with Max Schopp at Hart Kia. Bought my Kia Sportage Hybrid and it is by far better than any other hybrid by other brands. If you are looking for a new car, you won’t find a bette Bought my Kia Sportage Hybrid and it is by far better than any other hybrid by other brands. If you are looking for a new car, you won’t find a better choice than Hart Kia and Max! More
by billspen1
Employees Worked With
Max Schopp, Jayson Lynch, Eric Matthews
