Harbor Nissan - Service Center

Ants in the vehicle Just bought the vehicle and it had ants. They got rid of the ants but left thr vehicle a little dirty that's why I gave A 4 star instead of a 5 star. Just bought the vehicle and it had ants. They got rid of the ants but left thr vehicle a little dirty that's why I gave A 4 star instead of a 5 star. More

What's the point of having an appointment? I had an oil change appointment on Saturday at 11:00 a.m. I pulled in at 10:55. After doing the minor paperwork, I was told it was going to be 1 1/2 I had an oil change appointment on Saturday at 11:00 a.m. I pulled in at 10:55. After doing the minor paperwork, I was told it was going to be 1 1/2 hours. I said, 'really, I have an appointment". The Service Rep said they were busy, so I went to the waiting room and waited, and waited. After 1 1/2 she came out and suggested a needed service. I refused and then she said the vehicle would be going to the car wash soon and it shouldn't be much longer. At 2:00 p,m., I was pacing the floor. I drove out of the lot at 2:15, over 3 hours later! I told her the wait was totally ridiculous! I don't know why I waited for the car to be washed; it was the worst car wash and towel dry ever! I went home and washed the car in my driveway. I was very disappointed. More

Positive I dropped my key which got stuck under my seat. The employee spent extra time to help retrieve the key. Came for oil change and tire rotation. My car I dropped my key which got stuck under my seat. The employee spent extra time to help retrieve the key. Came for oil change and tire rotation. My car was washed. "" ".."................ More

SERVICE RATING THE STAFF IS COURTEOUS AND PROFESSIONAL. I AM GIVEN CONSTANT UPDATE ON THE PROGRESS OF MY SERVICE AND WAS GIVEN A COMPLETE LIST OF ALL THE FINDING ON THE STAFF IS COURTEOUS AND PROFESSIONAL. I AM GIVEN CONSTANT UPDATE ON THE PROGRESS OF MY SERVICE AND WAS GIVEN A COMPLETE LIST OF ALL THE FINDING ON MY VEHICLE SPECIAL NOTATION TO SCOTT NELSON WHO ASSISTED ME THROUGH THE ENTIRE SERVICE PROCESS. AS I MENTIONED ON MY VISIT, HARBOR NISSAN IS THE BEST DEALERSHIP FOR SERVICE I HAVE DEALT WITH. I OWN A COMPANY IN RI AND I HAVE A FLEET OF DIFFERENT VEHICLES OF WHICH I HAVE SERVICED AT DIFFERENT DEALERSHIPS. I MUST SAY HARBOR NISSAN HAS THEM ALL BEAT HANDS DOWN. ANY DEALERSHIP CAN SELL YOU A CAR, BUT TO ME IT IS THE QUALITY OF SERVICE THAT WOULD KEEP ME COMING BACK AS A REPEAT CUSTOMER. More

An example of great customer care My experience at Harbor Nissan was just right. The sales staff are caring without being pushy. They are patient , knowledgeable, and eager to encourag My experience at Harbor Nissan was just right. The sales staff are caring without being pushy. They are patient , knowledgeable, and eager to encourage their customers. When finally meeting withe finance , --great customer service continued. They were able to get me out the door with the pricing I could afford. Without a doubt, I would recommend and buy again from Harbor Nissan. I am greatful they are my neighbors. More

Excellent service. In and out in no time at all. NO waiting. Service was excellent. Vehicle maintenance. When we purchased the vehicle, it came with lifetime free oil changes. I brought my vehicle in NO waiting. Service was excellent. Vehicle maintenance. When we purchased the vehicle, it came with lifetime free oil changes. I brought my vehicle in for its first oil change. More

Excellent service in every way. Everyone tries hard to be helpful. A nice environment to wait for service to complete. We are very pleased. I recommend this dealership highly. Thanks Everyone tries hard to be helpful. A nice environment to wait for service to complete. We are very pleased. I recommend this dealership highly. Thanks for the excellent service. More

Thank you all for a job well done. Fred and everyone took very good care of my truck and fixing it all up great for me thanks again everyone.And will deal with harbor with my next auto Fred and everyone took very good care of my truck and fixing it all up great for me thanks again everyone.And will deal with harbor with my next auto too. More

profesionalism The dealer & body shop did a great job. Had a recall done again asked if any more recall's were in my future .They said no. Went home & sitting in t The dealer & body shop did a great job. Had a recall done again asked if any more recall's were in my future .They said no. Went home & sitting in the mail box another recall. Not good. I took off 2 stars on the rating for Nissan telling the dealer that the 2nd recall was drooped & was not needed. Now I have to waist a full day when all recall could have been done on the last recall. I feel they were not honest with me. More

Expedient, professional, and courteous service is standard at Harbor Nissan. They go the extra yard in customer service. A special shout out to Fred Factor. is standard at Harbor Nissan. They go the extra yard in customer service. A special shout out to Fred Factor. More