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Hanna Vinfast

Bradenton, FL

4.7
1,314 Reviews
Car Shopping Made Easy We provide a vast selection of used vehicles, exceptional car care and customer service with a smile! Exceptional Customer Service We are committed to providing amazing customer experiences. We Keep You Going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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3230 14th St W

Bradenton, FL

34205

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Showing 1,314 reviews

June 19, 2021

Drake was awesome from start to finish, everything was fast, easy, and stress-free! we are happy with our new car. Great experience, I really like this place. More

by Carlosgalvis8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drake Butler
Jun 23, 2021 -

Hanna Vinfast responded

Dear Carlosgalvis8, Thank you so much for your 5-star review!! Your feedback is very important to us. We greatly appreciate your business and are happy that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want you to be happy and satisfied, and we are glad to know that you enjoyed your car buying experience with Drake. The founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Sincerely, Your Off Lease Only Customer Care Team - Al

June 18, 2021

The Bradenton team made my car buying process a hassle free experience, the team was friendly and kept the me informed. Thank you very much! More

by Jackie S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob-Security, Joseph (Joe) Moravec, David Goldberg, David Wills, Jorden Mcpherson
Jun 21, 2021 -

Hanna Vinfast responded

Dear Jackie, Hearing that you had a 5-STAR hassle free car buying experience at our Bradenton team is the best thing we could hope for! We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. The founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Thank you for choosing Off Lease Only as your used car destination! Sincerely, Your Off Lease Only Customer Care Team - Al

June 16, 2021

Thank you so much to be so clear and transparent. I felt very happy doing business with you. No pressure to buy a car, you gave us our space to think about, I liked that. So again we appreciate everything More

by calzadaalexei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Lee Vantrees, John (the Marine) Luciano
Jun 17, 2021 -

Hanna Vinfast responded

Dear calzadaalexei, We are delighted to hear that you have enjoyed your car buying experience with John , and hope that you felt part of the family while visiting our Orlando location. We are so glad that you enjoyed our ‘no pressure’ sales experience, and that you received excellent, professional service from our team. We hope you enjoy your new vehicle and look forward to working with you for many years to come. Sincerely, Your Off Lease Only Customer Care Team – Al

June 15, 2021

I contacted Off Lease on Friday, June 11 regarding a 2019 Tesla Model 3 Long Range. My initial contact was made by calling the dealership. I’m not 100% sure that the man I spoke with was the same person who More

by RMGisOn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Jewesak, David Goldberg
Jun 16, 2021 -

Hanna Vinfast responded

Dear RMGisOn, Your concerns are important to us, and we investigate every matter we see published. We are happy to know that a member of our Management Team did reach out to you to apologize to you for any misunderstandings or mistakes. It is amazing that even brand-new cars can come in with a scratch and even an occasional dent, or other flaws. The beauty of a car is in the eye of the beholder. One person’s perception may differ from another’s and that can cause misunderstandings. We do realize, however, that the Off Lease Only experience is not for everyone. We are a volume dealership. We strive to provide every customer with a 5-star experience. When we fail, we do our best to make things right. We are A+ rated with the BBB, and have won Edmunds Premier 5-Star Dealer Award, the only dealership in the state of Florida to receive it, and have won Dealerrater’s Dealer of the Year Award, out of 18,000 dealerships nationwide. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our new Bradenton location. We rely on your feedback for quality control. Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price. We wish you the best with your car-shopping endeavors. Your Customer Care Team Member - Sharon

Jun 16, 2021 -

RMGisOn responded

There were no “mistakes” or “misunderstandings” - just lies. Then, your staff doubled down instead of apologizing. I, of course, understand that used cars will have imperfections- which is specifically why I reached out prior to driving the hour and a half. Had your salesman just been honest, I never would have made the trip and wasted my time and this review would never have been written.

Jul 01, 2021 -

Hanna Vinfast responded

Dear RMGisOn, We are disappointed that your visit fell short of your expectations and understand your frustrations with the scratches on he car. We did apologize and offer to buff out the scratches. If you have any other concerns or questions, please feel free to reach out to our Management Team, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. Respectfully, Your Customer Care Team Member - Sharon

June 15, 2021

Amazing Experience! Extremely easy and quick process. Amazing customer service on all aspects and also worked with me on getting the best deal possible! Would recommend everybody to them! More

by jayinc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Roberts, Kenna Young
Jun 15, 2021 -

Hanna Vinfast responded

Dear jayinc, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that it is an experience you would recommend to others as well. Your satisfaction and your business mean a lot to us. Thank you for being a loyal Off Lease Only customer and choosing Off Lease Only as your used car destination. Sincerely, Your Off Lease Only Customer Care Team – Al

June 14, 2021

Kenna was extremely kind, courteous and knowledgeable about the process. He really was helpful. I appreciated the fact he didn’t impede the process or wasn’t pushy he was there to guide and assist in a w More

by raquel.coykendall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty, David Goldberg, Kenna Young, Melvin Barnes
Jun 14, 2021 -

Hanna Vinfast responded

Dear raquel.coykendall, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your car buying experience with Kenna, and hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride! Sincerely, Your Off Lease Only Customer Care Team - Al

June 14, 2021

Kevin was awesome and found me the exact vehicle I need to get the family around, I highly recommend Kevin and OLO in Bradenton. Thank you again Kevin!!! More

by Ortizangel0502
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wills, Blake Lee Vantrees, Kevin O'Reilly
Jun 15, 2021 -

Hanna Vinfast responded

Dear Ortizangel0502, Hearing that you had 5-STAR experience with us is the best thing we could hope for! It is great to know that Kevin helped you find your perfect vehicle. Your satisfaction and your business mean a lot to us. Thank you for being a loyal Off Lease Only customer and choosing Off Lease Only as your used car destination. Sincerely, Your Off Lease Only Customer Care Team - Al

June 14, 2021

Blake did a excellent job introducing us to you selling procedures We liked that it was no pressure and Blake stepped back and was around when needed . More

by chris1trip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Karras, Melvin Barnes
Jun 16, 2021 -

Hanna Vinfast responded

Hi Christopher, We are thrilled to hear that you are happy with the service provided by Blake, and hope you felt like part of the family during your visit. We would like to know where we failed you and fell short of earning a 5-Star Rating. We care about your experience and would like to know what kept you from being completely satisfied. Please know that your concerns about our customer service are important to us and we would like to personally address them with you. A member of our Management Team will be reaching out to follow up with you. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price. We look forward to speaking with you and addressing your concerns. Respectfully, Your Customer Care Team Member - Al

June 13, 2021

I have purchased many cars in my lifetime but this had to be the best and most positive experience. Everyone was simply awesome especially my salesperson Ann and the finance person Melvin. More

by Taxworldofswfl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anne Cutmore, Melvin Barnes
Jun 15, 2021 -

Hanna Vinfast responded

Dear Taxworldofswfl, Thank you SO much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. It is so good to hear from you! We are glad to hear that you enjoyed your experience with Anne and Melvin, and hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you, in any way we can, to enjoy your new ride! Sincerely, Your Off Lease Only Customer Care Team - Al

June 12, 2021

I was there more than 6 hours and only looked at 1 car! I’ve never taken that long at any dealership. Was not offered water My car was more than kbb only 1/2 tank gas and not washed. I have to go throug More

by Cindy S Winstead
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Pardy, Jason Diaz
Jun 16, 2021 -

Hanna Vinfast responded

Dear Cindy, We take your concerns very seriously and investigate every matter we see published. Once our investigation is complete, a member of our Management Team will be reaching out to you to follow up with you. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our new Bradenton location. We rely heavily on your valuable feedback for quality control. Our founders, Mark and Eileen Fischer, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price. We look forward to speaking with you and addressing your concerns. Respectfully, Your Customer Care Team Member - Sharon

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