Hanna Vinfast

Hanna Vinfast responded

Hi Jasmin , Thank you so much for taking the time to write a review and rate your experience with Drake at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. The founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. Thank you for choosing Off Lease Only as your used car destination! Sincerely, Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Hi lkilbane1123, Sounds like you had an amazing car buying experience at Off Lease Only Bradenton. We could not be happier to hear that. Thank you for taking the time to share your 5 star experience. The founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Thank you for your business and for choosing Off Lease Only as your Used Car Destination! Sincerely, Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Lester.morales, Thank you so much for your 5-Star review!! Your feedback is especially important to us. We are glad to hear that your car buying experience with our team was so positive. We take great pride in our policies of no haggling, no pressure, and no hidden fees. We want you to be happy and satisfied, and we are glad to know that you enjoyed your experience in our Palm Beach location. The founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Sincerely, Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Larry, We just wanted to let you know how much you are appreciated, by Off Lease Only, for your review. We realize the time and the effort required for such a thoughtful deed, and we certainly do not want you to think it went unnoticed. We are thrilled to hear you enjoyed your car buying experience with Blake Karras. That is what we love to hear! However, we are concerned about the experience you had with our Finance Team and would like to personally address this matter with you. Thank you for bringing this to our attention. A member of our Management Team will be reaching out to you to follow up with you and determine what went wrong. In the event they are unable to reach you, please contact them, toll-free, at 1-833-794-5316. You can also reach them at customerservice@offleaseonly.com. We value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our Bradenton location. We rely heavily on your valuable feedback for quality control. Our founders, started this company over twenty years ago with two cars, their life savings, and a vision to create a different car buying experience. The growth has been phenomenal, with over 250,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during, and after the sale. We are proud to offer the most transparent used car buying experience with no hidden fees and no stress of haggling price. We look forward to speaking with you and addressing your concerns. Respectfully, Your Customer Care Team Member - Al

larrytipton43 responded

My problem was not so much with the finance person as it was with the business model. I realize that a large percentage of profit from used cars comes from the warranties, protections, insurances, etc. I told myself going in that I wasn't going to sign on for any of that but being in a hurry and not paying enough attention, I did. So now I have to go through the process of canceling some of those extras. The gap insurance and theft protection are totally unnecessary for me with my current auto insurance coverage. Also, I see where I paid $499 for Auto Armor protection and I can't get any verification that the products were ever actually applied as specified in the contract. Which, by the way is not cancellable.

Hanna Vinfast responded

Dear Gnaustin45, Thank you so much for taking the time to write a review and rate your experience with Blake at Off Lease Only Bradenton. We really appreciate the feedback. We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. The founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. Thank you for choosing Off Lease Only as your used car destination! Sincerely, Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

lwallis511 , Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We love hearing from you and knowing that you enjoyed your experience with Drake. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new ride! Sincerely, Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear tursiopsguy, Thank you so much for your 5-star review! We appreciate your time and the extra effort it takes to provide your feedback. We love hearing from you and knowing that you enjoyed your car buying experience with Blake. We hope you felt like part of the family during your visit! Thank you for your business and for choosing Off Lease Only as your Used Car Destination! Sincerely, Your Off Lease Only Customer Care Team – Al

Hanna Vinfast responded

Dear Arod1988, Thank you so much for your business! It is great to hear that your visit with us earned a 5-star rating! It is also great to know that it is an experience you would recommend to family and friends as well. We could not ask for nicer feedback and thank you for taking the time to share it! We rely heavily on your input. We love hearing from you and knowing that you enjoyed your experience with Melinda. We hope you felt like part of the family during your visit! On behalf of your friends here at Off Lease Only, we look forward to helping you in any way we can to enjoy your new ride! Sincerely, Your Off Lease Only Customer Care Team – Al

Arod1988 responded

The communication after a car sale or any problems are terrible I won't purchase anything else from them they get your money and never respond back but the company will treat you first class to sale you a vehicle they will answer your questions and concerns before you get a vehicle after that you are just a number and a problem just understand that we you deal with them

Hanna Vinfast responded

Dear Lorry0115, We are delighted to hear that you enjoyed your car buying experience with Kenna, and hope that you felt part of the family while visiting our Bradenton location. On behalf of the Off Lease Only team, we thank you for your review. We appreciate you sharing your Off Lease Only experience with us and others and we look forward to working with you in the future. Sincerely, Your Off Lease Only Customer Care Team - Al

Hanna Vinfast responded

Dear Jenjdesane, Hearing that you had a 5-STAR car buying experience with Joshua is the best thing we could hope for! We are so glad that you experienced a smooth and easy process. Your satisfaction and your business mean a lot to us. The founders began this company with you in mind; their goal was and still is to save you thousands. We strive for your satisfaction in helping you find the perfect car at the best price with minimal stress. On behalf of the Off Lease Only Family, we look forward to working with you for years to come. Thank you for choosing Off Lease Only as your used car destination! Sincerely, Your Off Lease Only Customer Care Team - Al