Hanlees Fairfield Nissan

Very courteous employees. They estimated the time it would take and they were right on. They went over every they did on my car and gave me recommendations for the next visit. They estimated the time it would take and they were right on. They went over every they did on my car and gave me recommendations for the next visit. More

Chris was very helpful and kept me informed about what was happening. It took 3 trips to the shop but eventually got my keys programmed. was happening. It took 3 trips to the shop but eventually got my keys programmed. More

Great Customer Service! Excellent Communications! from beginning to finish! I am a Satisfied Customer Thank you Team Excellent Communications! from beginning to finish! I am a Satisfied Customer Thank you Team More

Nissan would not expedite the part that I needed(an instrument cluster) for my 2018 Frontier . I was more than willing to pay the air freight and they refused costing me a total of 6 extra days of lost instrument cluster) for my 2018 Frontier . I was more than willing to pay the air freight and they refused costing me a total of 6 extra days of lost wages.This is an terrible policy and with probably lose me as a Nissan customer.I’ve.owned 5 previous Nissans.Rob the parts man went above and beyond to get the part expedited but to no avail. Thanks Rob for your tremendous effort. More

The lady working at the front desk was very quick to greet me and get my car jn line to be worked on. greet me and get my car jn line to be worked on. More

The staff was very helpful and honored my coupon. The wait for service was reasonable. The wait for service was reasonable. More

Took care of my recall with no issues. Also completed some work covered by my extended warranty. Was offered to call me a Lyft ride so I did not have to wait while work was done. Everyone Also completed some work covered by my extended warranty. Was offered to call me a Lyft ride so I did not have to wait while work was done. Everyone was very helpful and professional. My service advisor was Chris Morales, he went above and beyond to take care of my needs without any pressure. He is very customer oriented! More

Easy to get an appointment, good customer service, and staff that was knowledgeable and concerned for my needs.relating to keeping my car running well. staff that was knowledgeable and concerned for my needs.relating to keeping my car running well. More

Excellent timing, quick. Offer a complimentary lyft,. Very polite. I did not have a single problem. Thankful for the service. Offer a complimentary lyft,. Very polite. I did not have a single problem. Thankful for the service. More

Ordered a part and they won’t ship it next day air even if I pay for it in advance. Not very accommodating. Not the dealers fault but a warehouse they deal with. if I pay for it in advance. Not very accommodating. Not the dealers fault but a warehouse they deal with. More