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Hanania Volkswagen of Orange Park
Jacksonville, FL
410 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 410 reviews
February 28, 2023
The customer service her is so awesome! Mr. Maurice and Benjamin are great to work with. They both took the time to listen carefully and answer my detailed questions. Kudos to them both for Mr. Maurice and Benjamin are great to work with. They both took the time to listen carefully and answer my detailed questions. Kudos to them both for great customer service skills! More
by Alana S. Moore
Employees Worked With
Benjamin and Mr. Maurice
February 28, 2023
Frank at Volkswagen helped us find the perfect SUV for our family. Outstanding work ethic and we appreciated the honesty from Frank as well as from his managers. It did not take us long at all to find the our family. Outstanding work ethic and we appreciated the honesty from Frank as well as from his managers. It did not take us long at all to find the right vehicle at the right price. Thank you Frank Dones for your hard work and for being patient with us! Will definitely be doing more business with him and Volkswagen in the future. More
by EdieMarie
Employees Worked With
Frank Dones, Brian Livingston
February 17, 2023
Toraine Campbell my salesman did a great job but was not and still is not happy with the Manager Mark Herrera and John Clark in Finance. The games that they play I don’t care for. and still is not happy with the Manager Mark Herrera and John Clark in Finance. The games that they play I don’t care for. More
by shirleyhenry175
Employees Worked With
John Clark, Mark Herrera, Toraine Campbell
February 01, 2023
Lisa is awesome! She was very informative, organized, and walked you through each step of the process. Was great to have efficient service including extra service to She was very informative, organized, and walked you through each step of the process. Was great to have efficient service including extra service to switch out wheels, tires, running boards and racks. Highly recommend Lisa to purchase you next vehicle. More
by EBB
Employees Worked With
Lisa Hollingsworth
January 27, 2023
We recently purchased an ID. 4. We worked with two different salespersons, Doug and Lake, both were great. However, when we were passed off to John, not sure of his exact title, b 4. We worked with two different salespersons, Doug and Lake, both were great. However, when we were passed off to John, not sure of his exact title, but he's the one that went through the finance paperwork with us, the experience went to xxxx. After we had signed the paper showing our credit scores, they came to us with their offer showing an interest rate that was ridiculous, but then offered us extras that we could buy, and if we did, they could lower the interest rate. Which immediately set off my xxxxxxxx detector and I made John aware of this. He then went to talk to his manager who came back with some story about how they didn't pull my wife's score, even though we had already signed a piece of paper showing the score they pulled for her. They lowered the rate, but it was still high. They wanted us to buy it down more by buying their extras. I refused to do so. We will be switching the loan to our credit union, which they initially led us to believe they would be using, but then came back with financing through a different credit union. In addition to that, they also had our address wrong throughout the paperwork. As a result they switched the address on my registration when they transferred the tag from my trade-in to the new car. We were able to correct this, thanks to Randy in finance, but it was still more things they screwed up that took more of our time to correct. Hopefully no important info gets mailed to the address they had initially. This is our first Volkswagen purchase. I hope it turns out to be a great car that last many years. If I ever decide to purchase another VW, it will not be with Volkswagen of Orange Park. If it weren't for Doug and Lake, I would have given 0 stars. More
by Mike
Employees Worked With
Lake, Douglas Bennett
