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Hagerstown Honda
Hagerstown, MD
837 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 837 reviews
February 01, 2016
Could not have been a better experience. Civic Coupe: The staff treated us with respect and our sales person Justin could not have helped us anymore if he tried. Everyone we talked to during Civic Coupe: The staff treated us with respect and our sales person Justin could not have helped us anymore if he tried. Everyone we talked to during our searching and closing on our new car was terrific. No hassles and no complaints. More
by Hondacoupe
January 31, 2016
Honda Pilot Just recently met several salesman from Hagerstown Honda and would recommend their services. They were able to answer my questions and didn't make me Just recently met several salesman from Hagerstown Honda and would recommend their services. They were able to answer my questions and didn't make me feel rushed. More
by allgirl
January 26, 2016
No complaints We've been working with Justin and the guys at Hagerstown Honda for a few years and we've been repeatedly pleased with the the experience. When we fir We've been working with Justin and the guys at Hagerstown Honda for a few years and we've been repeatedly pleased with the the experience. When we first looked to replace our cars we tried many major dealerships in the area and met many sales people. Justin was personable without being clingy and knowledgeable without seeming superior. He balanced the very different needs of husband and wife and got us into cars we loved. It was a no-brainier to return to Hagerstown Honda and ask for Justin again when it was time to replace our leased vehicles and purchase a new family car. After we drove off with our cars Justin kept in touch to make sure that we were satisfied and help with our plates when they arrived. We're so glad that our paths crossed! More
by CRV
Employees Worked With
Dave Ainsworth, Justin Griffith, Brandon Fisher
January 21, 2016
100% satisfied! Ciro made buying my car easy and fun. He was respectful of my time and made me a generous deal without uncomfortable haggling. He really made the Ciro made buying my car easy and fun. He was respectful of my time and made me a generous deal without uncomfortable haggling. He really made the entire experience very enjoyable. He was a prompt and thorough communicator. He took the time to know me and my needs and match me up with the van that had the features I wanted, but without trying to get me to buy more car than I wanted or needed. Everyone at Honda that I have dealt with from the service department (Thanks Matt!) to sales (Thanks Ian and Ciro!!) has been not only professional, but outgoing and sincere. There is no where else I will consider for purchasing or servicing my cars!! More
by nocarol07
January 19, 2016
First time buyer, very positive experience First time buyer with Hagerstown Honda. Matt and the sales staff were great to work with, explained everything throughly and went out of his way to po First time buyer with Hagerstown Honda. Matt and the sales staff were great to work with, explained everything throughly and went out of his way to point out/show the differences in models. The finance department was extremely friendly and easy to work with as well. A very positive experience. Over all, extremely impressed and would strongly recommend to anyone in the new/used car market! More
by Wbrodie
January 17, 2016
poor experience with a chipped wind sheild on new car quoted a payment and in the end it was higher. would not work a deal on a HRV traded in a 2013 Honda Ridgeline on Civic that I bought at Hagerstown Ho quoted a payment and in the end it was higher. would not work a deal on a HRV traded in a 2013 Honda Ridgeline on Civic that I bought at Hagerstown Honda. The car had over 200 miles on it and a chipped windsheild . That is how I am driving it now. paid full price for damaged product they were ok with that said just think you are getting a new windsheild and you can trade it in 3years for the car of your choice.they claim they did't know about the chip until it sold. some inspections. Had an appointment to fix chip never was serviced. waited most of the day. No one showed up. More
by lollipop
Employees Worked With
January 14, 2016
Honest and professional This dealer was so refreshing after my first stop at a Honda dealer in Frederick. I got a detailed quote at a fantastic price from Ian with no hagglin This dealer was so refreshing after my first stop at a Honda dealer in Frederick. I got a detailed quote at a fantastic price from Ian with no haggling or games. Ciro completed the purchase promptly. Great experience. More
by MickeyMagoo
January 08, 2016
Best car buying experience ever! Kyle and the whole team at Hagerstown Honda made the stressful process of buying a new car wonderful! Everyone was so helpful and the entire experien Kyle and the whole team at Hagerstown Honda made the stressful process of buying a new car wonderful! Everyone was so helpful and the entire experience exceeded our expectations. We would definitely recommend buying your next Honda here! More
by Nikki
Employees Worked With
January 06, 2016
Awesome! I have brought two cars from Hagerstown Honda and they will always have my business. The people very helpful and friendly. When dealing with the Hager I have brought two cars from Hagerstown Honda and they will always have my business. The people very helpful and friendly. When dealing with the Hagerstown Honda staff, I do not feel like a customer but a member of their family. More
by Asa327
Employees Worked With
Justin Griffith
January 06, 2016
Very Accomodating Our "old" Honda was totaled 12/11/2015. Hagerstown found 1 pilot in surrounding 4 states that met our needs. 4 days later, we have our new Honda. Supe Our "old" Honda was totaled 12/11/2015. Hagerstown found 1 pilot in surrounding 4 states that met our needs. 4 days later, we have our new Honda. Super Service. More
by roadrunner
Employees Worked With
Ciro Schianodicola, Brandon Fisher
