Habberstad BMW - Service Center

Fast in, fast out (about 2 hours)--my on-board computer was suddenly telling me that my car's brakes were 397,299 miles overdue for servicing. While there they also performed the brake fluid flush. was suddenly telling me that my car's brakes were 397,299 miles overdue for servicing. While there they also performed the brake fluid flush. More

It;s always been a good experience coming in for service, It;s always been a good experience coming in for service, This time I had a transmission that required a few days in the shop; I was ver It;s always been a good experience coming in for service, This time I had a transmission that required a few days in the shop; I was very pleased that Pete contacted me, everyday with an update on my repair status. He said he would call, and he actually did!!!!!! More

I was exceedingly p leased that Felipe took such good care of me. I arrived unscheduled with problem,Felipe acknowledged me right away. Her had my problem, a part needed to be replaced very expedient care of me. I arrived unscheduled with problem,Felipe acknowledged me right away. Her had my problem, a part needed to be replaced very expediently. He knows I am very busy and had me in and out in record 8 minutes! Needless to say i was thrilled and appreciative. Dr Houslanger More

Wow what can I say...I am so happy with the results of my repair and the car was washed and clean inside. They took great care with my car. Better than my husbands Mercedes dealer. I will be purchasing an repair and the car was washed and clean inside. They took great care with my car. Better than my husbands Mercedes dealer. I will be purchasing another mini in the near future. This last service convinced me Habberstad values my business. Thank you Dawn More

Appointment scheduled for the day after I called which was very accommodating. Sign in for service was completed in less than 5 minutes. I waited for my car in a very comfortable waiting area that includ was very accommodating. Sign in for service was completed in less than 5 minutes. I waited for my car in a very comfortable waiting area that included refreshments. In addition to regularly scheduled maintenance, I complained of a rattle and although they could not locate it, a repair technician rode around for a while in a best-effort attempt to resolve the problem. Can't say enough good things about my Service Representative (Michael) who as usual made the service experience more than acceptable. More

Sales Experience: Everything is very rushed, they Sales Experience: Everything is very rushed, they messed up all my paper work (different numbers than agreed on, tried to sneak suspcious charges i Sales Experience: Everything is very rushed, they messed up all my paper work (different numbers than agreed on, tried to sneak suspcious charges in my contract in hopes that I would not notice). Every question about configuring my car was answered with "you cant do that". The truth was I could do that, but they were trying to sell me a car that was in stock. Service: Loaners were promised during the sale, when it came time for service the responce i got was "oh, you want a loaner?" Yes I am one of those people that needs a car for work, sorry to inconvenience you Habberstad. Lastly I was told that I can not get a loaner for my 15k service because it takes less than 2 hours to complete. So I'm supposed to sit in your dealership for 2 hours instead of going to work? Wouldnt it make more sense to drop off the car in the morning, get in a loaner, drive to work, then pick up my car after work? Never again will I use this dealership for anything. I have 2 BMW's. My second one was purchased from Rallye BMW. I recieved much better customer service. Sales was a breeze, no tricks, no gimmicks, no stress. Service was even better. A 5 minute phone call and they were able to take me the next day and give me a loaner with no hassels. Stay away from Habberstad! More