HGreg Nissan Kendall

All staff members, sales manager, sales representative, financial, all departments are very attentive, respectful, supportive, kind and very knowledgeable. They gave me the best offer according to my needs financial, all departments are very attentive, respectful, supportive, kind and very knowledgeable. They gave me the best offer according to my needs. More

I’m choosing not to use the words that I’d rather use, to describe the sales service that I received. I financed a vehicle through my bank, to purchase from your location after seeing the high ratings, with describe the sales service that I received. I financed a vehicle through my bank, to purchase from your location after seeing the high ratings, with anticipation that it would be delivered. From the moment of the start of sale of the vehicle is where my issues with the salesmen Steven Martinez, Kevin Delgado, Kenneth, and finance manager Adeshola Peters began. They are all the representatives that I spoke with numerous times, from July 5th until July 21st until deciding to just drive my rental car 4 hours to go pick up my vehicle, and drive 4 hours back with a vehicle that was supposed to be transported to me. I was told throughout this nightmare that “I would be contacted soon”, “Someone will call me back”, “I’m super busy I’ll call you back later”, “I’ll call you back in 30 minutes”, “I’ll get back with you in an hour, “Someone will get back to you when they have time.” To the point where I had to threaten to report fraud if I didn’t get things finalized soon. To be transparent and honest, this transaction took 17 days to be finalized electronically. Even after making the drive waited in the waiting area, did the finance department come out to ask me how the vehicle was being paid for, as a check with instructions from my bank, that was overnighted, was held in hand, which sat on a desk for 5 days before realizing that the paperwork was formed incorrectly for a lien holder. I had to have the paperwork re-sent back for inconsistencies and and incorrect documentation several times but then had to wait DAYS for anyone to acknowledge an update on what was going on with the process and what they needed from me to finalize in between each of those times. I! ALWAYS made first contact of communication, rather than someone calling or texting me. I felt like a complete burden to be purchasing a vehicle, and it shouldn’t have mattered HOW much it costed me to purchase, or costed them to sell to me. A sale is a sale and customer service is widely universal. The vehicle was not so much as even cleaned thoroughly, even after waiting for it for no less than 3 hours. The old lollipop stick in the door handle and the dirty carpets and inside of the vehicle and heavy water stains on the outside was evidence of that. If I did something to warrant such treatment, please advise. After putting myself out of my way to make an 8 hour drive, miscommunication was still INSANELY prevalent. Suffice to say, communication and customer service is not a strong suit at this location and is far less than SUBPAR. When addressed about the inconvenience I was told that someone would be contacting me the next day regarding my experience. It’s August 4th. If you had to take a guess on if I’ve been contacted or not, what would it be? Completely ripped my “new car feel” from me. And we all know how happy that feeling makes anyone. After choosing this location to replace my vehicle that had been totaled in an accident, disappointed is not my word of choice. But here is my requested review anyway. More

The sales rep was great. He went above and beyond. The finance manager out together a good deal. Dealerships need to make a profit but he was accommodating to my specific fin He went above and beyond. The finance manager out together a good deal. Dealerships need to make a profit but he was accommodating to my specific financial needs. However I was disappointed not get a return call after calling the dealership a few times about the warranty. As the car is showing a few signs of need for service More

I bought a car from here. A few days later, I tried to contact my salesman & various managers but no one ever called me back. I could NOT reach ANYONE!! A few days later, I tried to contact my salesman & various managers but no one ever called me back. I could NOT reach ANYONE!! More

I purchased a used vehicle long-distance from HGreg Nissan Miami for approximately $23,000, and it was by far the worst car-buying experience I've ever had. I strongly caution other buyers, especially Nissan Miami for approximately $23,000, and it was by far the worst car-buying experience I've ever had. I strongly caution other buyers, especially those purchasing remotely. From the beginning, my salesman Steven Martinez was difficult to reach, requiring repeated follow-ups just to answer basic questions and close the sale. After escalating through dealership management and ultimately contacting executive leadership, Albert from corporate Risk Management became my escalation contact. His communication was frequently defensive and dismissive, and I never received a response from any other executive I contacted. What should have been the dealership's most straightforward transaction of the year - an out-of-state cash buyer - became an almost 2-month-long headache of back and forth and chasing various contacts for basic requests. Even the closing paperwork had to be revised three times because, after weeks of speaking with me, Steven still didn't know my name. After HGreg had my money, obtaining basic information became even harder. They refused to provide any transparency regarding shipping—no carrier information, tracking or reliable delivery date. They also repeatedly refused to provide an official bill of sale. This became a significant problem when I needed to file an insurance claim shortly after delivery and my insurer required proof of ownership. Even my insurance adjuster couldn't get HGreg's finance department to return her calls. The same happened with my Virginia title and registration. HGreg refused to provide proof that paperwork had been submitted, tracking information or even the identity of the third-party processor. My permanent registration finally arrived nearly two months after purchase. Worst of all, less than a week after delivery, a body molding completely fell off the vehicle. Underneath it, body shops discovered extensive evidence of previous repair: numerous non-factory holes drilled into the door, previous refinishing and evidence that the molding had been glued back on. Three body shops examined it, and I am now facing approximately $5,000 to replace the affected door. This is especially troubling because the CarFax reported structural damage, so I specifically questioned Steven about this before purchasing and was assured that the vehicle did not actually have structural damage and that this type of notation was standard for auction vehicles. I relied on that explanation. To be fair, I cannot prove what HGreg knew about the prior repair. However, all three body shops told me they would be very surprised if a dealership thoroughly inspecting this vehicle hadn't noticed evidence of it. I did hire a private inspector to inspect the vehicle prior to closing; however, that inspector's focus was on mechanical soundness and a visual overview of the vehicle's body. HGreg's response? I bought the vehicle "as-is." They refuse to discuss the repair further. I understand what "as-is" means; however, I purchased the vehicle based on what was represented to me about its condition. Had I known I know now, I never would have bought it. Between the terrible communication, lack of transparency, documentation problems and now a ~$5,000 repair, I deeply regret doing business with HGreg Nissan Miami and strongly recommend prospective buyers take their business elsewhere. More

Absolutely agree with all the negative reviews. My temporary tags expired and I called the week before to get an extension. It never happened despite being assured it would. Now when I call they My temporary tags expired and I called the week before to get an extension. It never happened despite being assured it would. Now when I call they put me on hold and the call drops. Then they don’t answer at all. So, i bought a car I can no longer legally drive and they are my only means to get a tag extension. I will lodge complaints with the Florida Attorney general and department of motor vehicles. Recently widowed and buying a car by myself for the first time. Thanks for taking advantage of me, HGreg Nissan! More

Scam artists! Do not buy from here. Should have brought a mechanic with me. Car has serious problems that they hid! Do not buy from here. Should have brought a mechanic with me. Car has serious problems that they hid! More

Purchased a Certified Used Nissan from Sales Rep Jose Diaz last week and have to say this was an excellent experience overall! From the initial chats - then meeting in person - test drive - working with Diaz last week and have to say this was an excellent experience overall! From the initial chats - then meeting in person - test drive - working with the finance and insurance reps; everything was very smooth, professional and organized. Love the cafeteria lady as well since when you buy a car - it takes hours and having her make fresh coffee and pressed sandwiches was greatly appreciated. More

Amazing experience! Victor farfan our sales associate he was super kind and professional with me and husband! Victor farfan our sales associate he was super kind and professional with me and husband! More

David Nguyen and Shola Peter are awesome! "Thanks, it was a true team effort " I will definitely recommend this dealership to my friends "Thanks, it was a true team effort " I will definitely recommend this dealership to my friends More