HGreg Nissan Kendall

⭐ 1/5 Stars — BUYER BEWARE! Absolutely Unacceptable Experience. Avoid HGreg Nissan Kendall! I cannot stress enough how disappointing, frustrating, and completely unacceptable Absolutely Unacceptable Experience. Avoid HGreg Nissan Kendall! I cannot stress enough how disappointing, frustrating, and completely unacceptable our experience with HGreg Nissan Kendall was. What should have been a straightforward vehicle purchase turned into an absolute nightmare filled with poor communication, conflicting information, unnecessary delays, and a complete lack of accountability. We purchased a 2020 Ram 1500 through their online buying process, expecting a convenient and professional experience. Instead, we were met with one problem after another. We began signing purchase documents on September 30, 2026, paid our $2,500 down payment on October 3, and completed additional paperwork requested by the dealership on October 5. We had also arranged and paid for delivery of the vehicle to our home. At this point, we had done everything that was requested of us as buyers. We completed the paperwork, provided our down payment, secured financing, and made arrangements to receive our vehicle. Yet the dealership refused to release the truck for delivery. What followed was an incredibly frustrating cycle of contradictory explanations, delays, and a complete lack of transparency. We were repeatedly given information that did not align with what we were being told by the other parties involved in the transaction. Rather than taking responsibility for resolving the situation, the dealership continued to delay the release of a vehicle we had already gone through the entire purchasing process to obtain. The most infuriating part was that we, as the customers, were left trying to figure out what was happening, who was responsible, and why our vehicle was not being delivered. We should NEVER have been put in that position. The biggest issues with this dealership were: * Terrible communication: Getting clear, consistent answers about our purchase was unnecessarily difficult. * Conflicting information: We received explanations that directly contradicted information provided to us elsewhere. * Failure to deliver: Despite completing the requested steps and arranging delivery, our vehicle was not released. * Lack of accountability: Instead of taking ownership of the problem and providing a clear resolution, the dealership left us dealing with the consequences. * Complete disregard for the customer experience: Once the paperwork was signed and our down payment was collected, we certainly did not feel like valued customers. Purchasing a vehicle is a major financial commitment. Customers should be able to trust that a dealership will communicate honestly, handle transactions professionally, and follow through on its commitments. We invested our time, money, and trust into this dealership, only to be met with unnecessary stress, wasted time, and an experience that was anything but professional. What makes this situation especially disappointing is that the problems were not caused by us failing to complete our obligations. We did what was asked of us. The dealership simply failed to provide the vehicle we had agreed to purchase. My advice to anyone considering purchasing a vehicle from HGreg Nissan Kendall: THINK TWICE. Do not assume that signing your paperwork, paying your down payment, and arranging delivery means your vehicle will actually be released. Get absolutely everything in writing, verify every detail independently, and be extremely cautious about handing over your money. I would not recommend this dealership to anyone. A vehicle purchase should not require customers to chase down answers, untangle conflicting explanations, or fight to receive what they were promised. One star is generous considering the amount of stress, frustration, and inconvenience this experience caused. We will never do business with HGreg Nissan Kendall again. More

Siempre que visito este lugar salgo mega satisfecha con la atención y el resultado de mi compra, le doy mil gracias por cumplir mis sueños a Yosniel Cruz y a Pedro Reiner. la atención y el resultado de mi compra, le doy mil gracias por cumplir mis sueños a Yosniel Cruz y a Pedro Reiner. More

From the time that I walked through the door Carlos Tapia made the purchase process very seamless! The whole team from the sales advisor to manager and finance were on point and I didn’t feel like I wasted m made the purchase process very seamless! The whole team from the sales advisor to manager and finance were on point and I didn’t feel like I wasted my time on pointless things. I feel like the deal was done the right way. Will be a client for life. More

Sales staff was very friendly and thorough they guided me step by step to give me the best rate on my car thanks so much step by step to give me the best rate on my car thanks so much More

Excelente , organizaso, atencion personalized, los Todo El equipo de trabajo ezpwctacylar atencion luego de mi experiencia he recomendado 2 clients au dealer en especial por El vendedor Rafael Carrion quie El equipo de trabajo ezpwctacylar atencion luego de mi experiencia he recomendado 2 clients au dealer en especial por El vendedor Rafael Carrion quien tuvo la paciencia hasta concretar El negocio es la primera vez que compro un auto sin conocerlo por dentro More

Great staff will definitely use them again Grade A dealership and friendly staff thank you 🫡 dealership and friendly staff thank you 🫡 More

From the moment we walked in we were treated amazing! It only took about 5 minutes from when we checked in to having the car in front of us and testing driving the vehicle. Andy the sales person was extr It only took about 5 minutes from when we checked in to having the car in front of us and testing driving the vehicle. Andy the sales person was extremely attentive, transparent, and trustworthy the entire process and even went the extra mile to make sure all our concerns were addressed and solved in the moment. The finance manager also went the extra mile to give us the best rate possible and we left extremely happy and satisfied. I recommend this dealership for any of your future car purchases 10/10!! The best in Miami! More

BEWARE! !!!! Do NOT buy a vehicle from this place!!! It has been 20 days and they have not paid off my vehicle yet they have it listed for sale on their websi !!!! Do NOT buy a vehicle from this place!!! It has been 20 days and they have not paid off my vehicle yet they have it listed for sale on their website! I’m going to have to report it stolen as my bank is coming after me for current payment and lack of insurance!!!! More

Person that attended me was very friendly and courteous and new exactly what I was looking for. and new exactly what I was looking for. More

BUYERS BEWARE – HGREG NISSAN KENDALL, FLORIDA I purchased a 2019 Lexus RC 300 from HGreg Nissan Kendall on October 7, 2026, and had it delivered to my home in the Florida Keys on October 18 after r purchased a 2019 Lexus RC 300 from HGreg Nissan Kendall on October 7, 2026, and had it delivered to my home in the Florida Keys on October 18 after repeated delivery delays and poor communication. 11 days ... really?! But it gets better... Upon delivery, I discovered that the air conditioning was blowing HOT air, the sunroof was malfunctioning and making noise, and there was fender damage body work that had not been disclosed to me before the purchase. I contacted the dealership regarding these issues and requested the pre-sale multi-point inspection report. Their Risk Mitigation Manager responded with an offer of $400 conditioned on a settlement agreement. I have not accepted that offer. My concerns about the vehicle's condition and the inspection documentation remain unresolved. I have asked for the advertised Multi Point inspection numerous times, those request have gone ignored. My advice to anyone considering purchasing a vehicle from this dealership, especially remotely: DON'T. This dealership has been completely unreliable and turned what should have been an exciting purchase into an experience filled with frustration and regret. It's dealerships like HGreg Nissan Kendall that give car dealers a bad name. They certainly aren't doing anything to break the stereotypes. More